Salesforce Communications Cloud Architect
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Location: Toronto, ON – Hybrid (2–3 Days WFO)
Skills: Salesforce Communications Cloud
Experience Required: 10+ Years
Role Description
- Lead end-to-end architecture, solution design, and implementation of Salesforce Communications Cloud platforms.
- Design Enterprise Product Catalog (EPC), CPQ, Order Management, and Digital Commerce solutions.
- Define integration architecture with OSS/BSS, CRM, ERP, middleware, and third-party systems.
- Drive scalability, performance, security, and governance standards.
- Lead technical workshops, solution reviews, and stakeholder discussions.
- Provide architectural guidance to development and implementation teams.
- Ensure alignment with TM Forum standards and telecom industry best practices.
- Support estimation, roadmap planning, and digital transformation initiatives.
Required Skills
- 10+ years of Salesforce experience with strong expertise in Communications Cloud (Vlocity).
- Hands-on experience with EPC, CPQ, Order Management, and Industries processes.
- Strong knowledge of OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures).
- Expertise in Salesforce architecture, Apex, LWC, APIs, and integrations.
- Experience integrating Salesforce with OSS/BSS, ERP, and external platforms.
- Strong understanding of telecom business processes such as Lead-to-Order and Order-to-Cash.
- Experience with CI/CD, DevOps, and Salesforce deployment methodologies.
- Salesforce Application/System Architect certification.
- Salesforce Industries (Communications Cloud) certifications.
- MuleSoft integration experience.
- Knowledge of TM Forum Open APIs and SID model.
- Experience with large-scale telecom transformation programs.
- Agile/Scrum delivery experience.
More about this job
Responsibilities
Lead the architecture, solution design, and implementation of Salesforce Communications Cloud, including product catalog, CPQ, order management, and digital commerce solutions. Define integrations and technical standards, guide delivery teams, lead stakeholder discussions, and support estimation, roadmaps, and telecom transformation initiatives.
Requirements
Requires 10+ years of Salesforce experience, with strong Communications Cloud expertise and hands-on experience in EPC, CPQ, Order Management, and OmniStudio. Candidates should also have Salesforce architecture and integration expertise, telecom process knowledge, and experience with DevOps and deployment methods; architect and Communications Cloud certifications are preferred.
Skills
- Enterprise Product Catalog
- CPQ
- Order Management
- Digital Commerce
- OmniStudio
- Apex
- Lightning Web Components
- APIs and Integrations
- OSS/BSS Integration
- Telecom Business Processes
- CI/CD and DevOps
- Salesforce Architecture
- MuleSoft
- TM Forum Standards
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Consulting
- Management & Leadership
Keywords
- Vlocity
- Enterprise Product Catalog
- CPQ
- Order Management
- Digital Commerce
- OmniStudio
- OmniScripts
- FlexCards
- DataRaptors
- Integration Procedures
- Apex
- Lightning Web Components
- APIs
- OSS/BSS
- ERP
- MuleSoft
- TM Forum Open APIs
- SID Model
- Lead-to-Order
- Order-to-Cash
- CI/CD
- DevOps
- Salesforce Architecture
- Telecommunications
- Agile
- Scrum
- Solution Design
- Digital Transformation