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Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Senior OnBase ECM Analyst

Toronto, ON, Canada

Job type: Full-time
Experience: Experience Required: 6-8 Years
Posting language: English
Posted: Aug 28, 2026

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Original job description

Senior OnBase ECM Analyst

Location: Toronto, ON
Hybrid: 3 days in office

Skills: Microsoft SQL Server 2019
Experience Required: 6-8 Years

Role Descriptions

L3 Incident & Problem Management

• Resolve critical/complex incidents escalated from L2.
• Lead root cause analysis (RCA) and permanent fixes.

Platform Engineering & Optimization

• Design and implement OnBase configurations, performance tuning, and improvements.
• Handle upgrades, patching, and system enhancements.

Architecture & Integration Support

• Provide SME support for integrations (APIs, middleware, upstream systems).
• Define best practices for document workflows and automation.

Release & Change Governance

• Lead production releases, deployment strategies, and stabilization.
• Ensure change compliance and risk mitigation.

Operational Leadership

• Guide L1/L2 teams, reduce incident backlog, and improve MTTR.
• Drive SLA adherence and continuous service improvement.

Outcome Focus

• Zero critical incidents / improved system resilience.
• Faster resolution for complex issues.
• Optimized OnBase performance and scalability.
• Strong governance and release stability.

Key Words to Search in Resume

• OnBase Architecture (Enterprise / ECM Design)
• Integration (APIs / System-to-System / Middleware)
• Workflow Optimization / Automation
• Root Cause Analysis (RCA) / Problem Management
• Migration / Upgrade (OnBase, Appian / CP4BA)

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More about this job

Responsibilities

The role focuses on L3 incident and problem management, including root cause analysis and permanent fixes for complex issues. It also involves designing OnBase configurations, managing system upgrades, and leading production releases and change governance.

Requirements

Candidates need 6-8 years of experience with expertise in Microsoft SQL Server 2019 and OnBase architecture. Proficiency in API integrations, workflow optimization, and system migration is required.

Skills

OnBase ECM
Microsoft SQL Server 2019
Incident Management
Problem Management
Root Cause Analysis
Platform Engineering
API Integration
Middleware
Workflow Automation
Release Management
Change Governance
Performance Tuning

Visa sponsorship

Not detected in the job text

Keywords

OnBase
ECM
Microsoft SQL Server 2019
L3 Support
Root Cause Analysis
RCA
API
Middleware
Workflow Optimization
Automation
Platform Engineering
Change Management
SLA
MTTR
Appian
CP4BA
System Integration
Enterprise Content Management
Performance Tuning
Release Management

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