Service Delivery Manager – Azure Cloud Infrastructure & Operations
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 8+ years of overall IT industry experience.
- Posting language
- English
- Posted
Original job description
Required Skills & Experience
• Proven experience in Service Delivery Management within enterprise environments.
• Experience managing onsite and offshore delivery models and distributed teams.
• Strong customer-facing experience, including stakeholder and escalation management.
Technical Skills
• Azure Operations and Governance
• Incident, Problem, Change, and Service Request Management
• Service Level Management (SLM)
• Operational Reporting and Performance Monitoring
• Cloud Infrastructure Operations
• Risk and Compliance Management
Leadership Skills
• Stakeholder Management
• Conflict Resolution and Escalation Handling
• Resource Planning and Workforce Management
• Continuous Service Improvement
Preferred Qualifications
• Microsoft Certified: Azure Administrator Associate.
• Microsoft Certified: Azure Solutions Architect Expert.
• Experience supporting cloud transformation and modernization programs.
• Familiarity with automation, DevOps practices, and cloud governance frameworks.
Key Responsibilities
• Serve as the primary point of contact for clients on all service delivery and operational matters.• Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
• Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
• Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
• Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.
More about this job
Responsibilities
Act as the primary client contact for service delivery and manage end-to-end Azure cloud infrastructure operations, including incident, change, problem, and service request management. Ensure contractual service levels, performance indicators, governance, and compliance are met, monitor service quality, and drive continuous improvement.
Requirements
Requires 8 or more years of IT experience, service delivery management experience in enterprise environments, and experience managing distributed onsite and offshore teams. Candidates should have strong customer-facing, stakeholder, and escalation management skills; ITIL and Microsoft Azure certifications are preferred.
Skills
- Azure Cloud Infrastructure
- Azure Operations and Governance
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Operational Reporting
- Performance Monitoring
- Risk and Compliance Management
- Team Leadership
- Stakeholder Management
- Escalation Handling
- Resource Planning
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
- Consulting
Keywords
- Azure Cloud Infrastructure
- Azure IaaS
- Azure PaaS
- Azure Operations
- Azure Governance
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Service Level Agreements
- Key Performance Indicators
- Operational Reporting
- Performance Monitoring
- Risk Management
- Compliance Management
- ITIL Foundation
- Microsoft Certified: Azure Administrator Associate
- Cloud Transformation
- Cloud Modernization
- Automation
- DevOps
- Cloud Governance Frameworks
- Service Delivery Management