Jobs in Canada

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Added 1 min ago
CF
Maintenance II
Cadillac Fairview
Calgary, AB
- Full-time
Valid Drivers license required
Added 1 min ago
O&
Chef de Cuisine - Events
Oliver & Bonacini
Toronto, ON
- Full-time
Consistently monitors kitchen operations and cleanliness
Added 1 min ago
A
Fairmont Gold Supervisor - Full Time, Seasonal
AccorHotel
Vancouver, BC
- Full-time
Perform other duties reasonably assigned to support Fairmont Gold and hotel operations
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S
Lead, Customer Operations
Spare
Remote, Canada
- $113,000 to $150,000 CAD / year
- Full-time
- Remote
We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where…
Added 1 min ago
EN
Barista (Full-Time) - Eataly Sherway Gardens
Eataly North America
Toronto, ON
- $18 CAD / hour
- Full-time
…performing various functions. Reports to the Assistant Store Operations Manager and Store Operations…
Added 1 min ago
CC
Retail Store Manager
Canna Cabana
Edmonton, AB
- Full-time
Must have valid SellSafe Certification
Added 1 min ago
RB
Branch Operations Manager
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
The RBC Dominion Securities Management team located in downtown Edmonton is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership…
Added 15 mins ago
N
Department Manager, Convenience
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
Added 15 mins ago
VB
Community Relations Coordinator
Vale Base Metals
Toronto, ON
- Full-time
Work closely with Human Resources, Recruitment, Learning & Development, Operations, Procurement, Sustainability, Communications, and other departments to support community relations…
Added 15 mins ago
WC
Overnight Associate
Walmart Canada
Woodstock, ON
- Full-time
Added 15 mins ago
WC
(CAN) Stocking 1 & 2 Coach
Walmart Canada
Peterborough, ON
- Full-time
Added 15 mins ago
WC
(CAN) Team Leader Operations - Shipping II (Thurs/Fri/Sat/Mon - 16:15-02:45)
Walmart Canada
Calgary, AB
- Full-time
Position Summary...The Position is responsible for supervising daily distribution center (DC) operations including scheduling, hiring and training of DC Associates. Oversees day to day DC…
Added 15 mins ago
WC
(CAN) Team Leader, Operations III (SC) (Friday - Monday 12:00AM to 10:30AM)
Walmart Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Position Summary...The Position is responsible for supervising daily distribution center (DC) operations including scheduling, hiring and training of DC Associates. Oversees day to day DC…
Added 15 mins ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Assist and support the transition to new Spa Software program, including creation and maintenance of new Standard Operating procedures. (SpaSoft)
Added 15 mins ago
AI
Senior IBM TRIRIGA Developer – IBM TRIRIGA, IWMS, REST APIs, SQL & Java
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Support production operations, incident resolution, change requests and continuous improvement for IBM TRIRIGA solutions.
Added 15 mins ago
R&
Restaurant Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Added 15 mins ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
Added 15 mins ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience is an asset.
Added 15 mins ago
WC
(CAN) Team Leader Operations- BreakPack/Consolidation Center - 6 Month Contract - Mon, Tue, Thu, Fri - 5:30am to 4:00pm
Walmart Canada
Mississauga, ON
- Contract
Position Summary...The Position is responsible for supervising daily distribution center (DC) operations including scheduling, hiring and training of DC Associates. Oversees day to day DC…
Added 15 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
…delivery, working with business analysts, architects, end users and support teams to understand requirements, design scalable solutions, and guide the team through development,…
Added 15 mins ago
CO
2026-84 IT Manager
City of Dawson Creek
Dawson Creek, BC
- Full-time
Oversee the delivery of technology services, service levels, and support operations to ensure effective, reliable, and user-focused service delivery.
Added 15 mins ago
AI
M365 Admin and Operations Support – SharePoint Online, Power Platform & Copilot Studio
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Roles and Responsibilities: The person will be responsible for M365 administration and operations support across SharePoint Online, Power Platform and Copilot Studio. The role requires…
Added 15 mins ago
PS
Security Guard
Paladin Security Group Ltd
Port Hardy, BC
- $19.49 to $22.53 CAD / hour
- Full-time
…static assignments, maintaining site safety, supporting client operations, and serving as a helpful, visible presence for the local…
Added 15 mins ago
EL
Quality Assurance Associate
Emerald Lane Recruitment
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support QA activities that keep operations compliant with the Health Canada Cannabis Regulations, GPP standards, and internal quality policies
Added 15 mins ago
RR
Office Administrator
Remote Robotic
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Provide administrative and coordination support to People Operations and occasional scheduling, travel, and logistical support to senior leadership.

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

ServiceNow Technical Lead – ITSM, ITOM, CMDB & SecOps

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.
Posting language: English
Posted: Oct 19, 2026

Original job description

Technical Lead – ServiceNow ITSM, ITOM, CMDB & SecOps

10-15 Years

Roles and Responsibilities:
The person will be responsible for leading ServiceNow technical delivery and application management, with expert-level hands-on ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires strong technical leadership, platform configuration and customization expertise, integration delivery, CMDB/Discovery support, release governance, production issue resolution and coordination with architects, customer stakeholders, offshore teams and vendor support.
Key Accountabilities:
• Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities.
• Translate business requirements, incidents, service requests, problem records and change requests into technical tasks, solution designs and delivery plans.
• Configure and enhance ServiceNow ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.
• Lead technical implementation for ITOM capabilities such as Discovery, Service Mapping, event integrations, service health and operational visibility as applicable.
• Support CMDB governance and data quality by working on CI classes, relationships, reconciliation, identification rules, data certification and integrations with upstream/downstream systems.
• Provide technical support for SecOps capabilities such as security incident response, vulnerability response, remediation workflows and integrations where applicable.
• Design, develop and review ServiceNow configurations, scripts, Flow Designer flows, workflows, business rules, script includes, client scripts, UI policies, ACLs and scheduled jobs.
• Lead integrations using REST/SOAP APIs, IntegrationHub, MID Server, event sources, monitoring/security tools and enterprise application interfaces.
• Guide developers and administrators on platform best practices, code/configuration quality, peer reviews, testing, deployment and operational documentation.
• Troubleshoot platform, integration, workflow, CMDB, Discovery, service mapping, performance and access/security issues, and drive root cause analysis and permanent fixes.
• Participate in release planning, change implementation, upgrade validation, Automated Test Framework execution and post-production support.
• Prepare and maintain technical design documents, SOPs, runbooks, deployment guides, release notes, knowledge articles and support handover documents.
Experience Required:
• Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams.
• Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.
• Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently.
• Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow.
• Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.
• Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.
• Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates.
• Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred.
• Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations.
• Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support.
• Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.
Technical Skills:
• ServiceNow ITSM, ITOM, CMDB, SecOps and platform technical leadership.
• Incident, problem, change, request, service catalog, knowledge, SLA, major incident and operational reporting configuration.
• Discovery, Service Mapping, Event Management / AIOps, CMDB population and operational visibility concepts.
• CSDM, CMDB governance, CI classes, relationships, reconciliation, identification rules, data certification and data quality controls.
• ServiceNow SecOps: security incident response, vulnerability response, remediation workflows and security tool integration awareness.
• ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer and Workflow.
• IntegrationHub, MID Server, REST/SOAP APIs, import sets, transform maps, web services and enterprise integration patterns.
• Service Portal / Workspace / UI Builder awareness, roles/groups, ACLs, platform security and user access troubleshooting.
• Automated Test Framework, upgrade validation, platform health, performance tuning, release management and technical debt remediation.
• ITIL, Agile delivery, DevOps integrations, Jira/Azure DevOps/Git awareness and managed services operations.

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More about this job

Responsibilities

Lead technical delivery and application management across ServiceNow ITSM, ITOM, CMDB, and SecOps, including platform configuration, development, integrations, and operational support. Guide technical teams, resolve platform and production issues, govern releases, and maintain technical documentation and CMDB data quality.

Requirements

Requires 10–15 years of IT experience and expert hands-on ServiceNow delivery across ITSM, ITOM, CMDB, and SecOps. Candidates should have strong platform scripting and configuration skills, integration experience, and the ability to lead delivery, testing, upgrades, and production support.

Skills

ServiceNow ITSM
ServiceNow ITOM
CMDB
SecOps
ServiceNow Scripting
Flow Designer
Discovery
Service Mapping
REST/SOAP APIs
IntegrationHub
MID Server
CMDB Governance
Release Management
Automated Test Framework
Production Support
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
Discovery
Service Mapping
Event Management
AIOps
CSDM
Business Rules
Script Includes
Client Scripts
UI Policies
Access Control Lists
Flow Designer
Workflow
IntegrationHub
MID Server
REST APIs
SOAP APIs
Import Sets
Transform Maps
Automated Test Framework
ITIL
Agile
DevOps
Jira
Azure DevOps
Git

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Jobs in Canada