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Added 1 hour ago
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Power Platform & Copilot Studio Architect
Nexvant Solutions
Canada
- Full-time
10+ years of experience in software engineering or enterprise solution delivery, including at least 2+ years of experience architecting systems and 6+ years of experience leading technical…
Added 2 hours ago
M
Solution Engineer - Cloud & AI Applications
Microsoft
Toronto, ON
- Full-time
As a Solution Engineer – Cloud & AI Applications, you’ll play a pivotal role in helping customers unlock the full potential of AI. You’ll guide them in understanding the art of the…
Added 4 hours ago
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Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
At SaskTel, this position is referred to as Client Technology Manager-IS (Corp Data Management)
Added 4 hours ago
Senior Software Engineer - Kubernetes platform
Cloudflare
Toronto, ON
…"normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better…
Added 4 hours ago
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Sr AI Engineer
Nutrien
Saskatoon, SK
- Full-time
Act as the primary code reviewer for the AI engineering team, owning code quality standards, review turnaround, and merge approval for AI solution and agent codebases
Added 4 hours ago
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PTC Windchill Technical Architect
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…across the enterprise. By combining deep industry experience, data, digital technologies, and AI-driven innovation, we help clients drive greater efficiency, resilience, and business value…
Added 5 hours ago
AI
Data Business Analyst - PL/SQL, T-SQL & Data Warehousing
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Skills: Business Analysis, Solution and Functional Architect (SAFA), Data Analytics & Insights – ignio AIOps
Added 5 hours ago
TI
Technical Architect
Themesoft Inc.
Toronto, ON
- Contract
· Strong understanding of integration technologies, single sign-on, Enterprise Mobility Management, BYOK, Data Masking, Data Loss Prevention, and cloud solution architecture patterns
Added 5 hours ago
PS
Senior Adobe Experience Platform (AEP) Technical Lead
Publicis Sapient
Toronto, ON
- Full-time
Architect and govern Adobe Experience Platform Web SDK implementations, including tags, data layers, event design, datastreams, consent handling, identity collection, personalization, Edge…
Added 5 hours ago
BH
SAP Technical Lead – Platform & BTP
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Own the technical health of the SAP landscape, including S/4HANA, IS-U, SuccessFactors integrations, BTP, Business Data Cloud and supporting SAP systems. This covers availability,…
Added 5 hours ago
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Sr AI Engineer
Nutrien
Calgary, AB
- Full-time
Act as the primary code reviewer for the AI engineering team, owning code quality standards, review turnaround, and merge approval for AI solution and agent codebases
Added 5 hours ago
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AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As the core technical builder of this practice, you will work hand-in-hand with our AI Lead Architect to translate our overarching AI vision into tangible platform assets. You will also…
Added 5 hours ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Manager of Reporting and Dashboards, the Reporting Architect is responsible for governing the technical architecture and solution design to ensure alignment with enterprise…
Added 5 hours ago
N
Enterprise Architect
Nutrien
Calgary, AB
- Full-time
The Enterprise Architect - Applications & ERP defines and maintains Nutrien’s enterprise application and ERP architecture direction. The role creates a transparent view of the application…
Added 5 hours ago
AI
Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
The person will be responsible for the end-to-end ServiceNow solution architecture, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role…
Added 5 hours ago
C
AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
As the core technical builder of this practice, you will work hand-in-hand with our AI Lead Architect to translate our overarching AI vision into tangible platform assets. You will also…
Added 5 hours ago
Solution Architect, D365 Customer Engagement
Long View Systems
Calgary, AB · AB · Vancouver, BC · Toronto, ON
We are looking for a professional and engaging Dynamics 365 Customer Engagement Solution Architect for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or…
Added 6 hours ago
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System Administrator
PrecisionERP / PrecisionIT
London, ON
- Contract
Architect, build, and maintain complex solutions using various technologies utilizing cloud and on-premise solutions.
Added 7 hours ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
As a PLM Solution Architect, you will blend technical scheduling expertise with strong people management skills to mentor staff, resolve bottlenecks, and ensure organizational milestones…
Added 7 hours ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
We are seeking an experienced PLM Solution Architect to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing PLM solutions (3DExperience,…
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PLM Solution Architect/Architecte de solutions PLM
Capgemini
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As a PLM Solution Architect, you will blend technical scheduling expertise with strong people management skills to mentor staff, resolve bottlenecks, and ensure organizational milestones…
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 7 hours ago
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AMI Solution Architect
J&M Group
Toronto, ON
- Contract
We are hiring for an AMI Solution Architect Smart Grid & Utilities. This role focuses on enterprise architecture and digital transformation across Advanced Metering Infrastructure (AMI) and…
Added 7 hours ago
MS
PLM Solution Architect
Millennium Software and Staffing Inc
Montreal, QC
- Contract
We are looking for an experienced PLM Solution Architect with 7–12 years of experience in designing, implementing, and optimizing PLM solutions. The ideal candidate should have strong…
Added 7 hours ago
AI
AMI Solution Architect
Aptino, Inc.
Toronto, ON
- $65 to $70 CAD / hour
- Contract
We are looking for an experienced AMI Solution Architect to lead enterprise architecture and digital transformation initiatives within the Utilities domain. The ideal candidate will have…

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Oct 11, 2026

Original job description

Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps

Experience Required: 10-15 Years

Roles and Responsibilities:

The person will be responsible for the end-to-end ServiceNow solution architecture, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires the ability to define architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery standards while working with customer stakeholders, delivery teams, technical leads, vendors and platform administrators.

Key Accountabilities:

• Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related ServiceNow platform capabilities for the Technology tower.
• Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution designs.
• Define and govern ServiceNow architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, platform governance and upgrade roadmap.
• Lead design for ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.
• Lead ITOM architecture involving Discovery, Service Mapping, event/alert integrations, service health, operational visibility and CMDB population/maintenance patterns.
• Define CMDB governance, CI class model, relationship standards, reconciliation rules, data quality controls, ownership model and integration strategy with upstream/downstream sources.
• Provide SecOps solution guidance for security incident response, vulnerability response, threat/vulnerability prioritization workflows, integrations and risk-based remediation processes.
• Design integrations between ServiceNow and enterprise applications using REST/SOAP APIs, MID Server, IntegrationHub, event sources, monitoring tools, identity platforms, DevOps tools and reporting platforms.
• Guide technical leads and developers on configuration, customization, scripting, workflows, Flow Designer, integration patterns, ATF and platform engineering best practices.
• Provide architectural reviews for enhancements, defect fixes, releases and platform changes to ensure maintainability, performance, security, compliance and upgrade safety.
• Work with customer stakeholders to define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and continual improvement opportunities.
• Support proposal, estimation, transition, knowledge transfer, risk analysis, dependency management and delivery quality assurance for ServiceNow workstreams.

Experience required:

• Good executive communication skills with ability to engage customer stakeholders, tower leads, architects, service owners and delivery leadership.
• Minimum 10-15 years of IT experience with strong expert-level ServiceNow architecture, implementation, enhancement and application management experience.
• Strong architecture experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules, with ability to design integrated enterprise workflows.
• Hands-on experience with ServiceNow platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP integrations and Service Portal/Workspace concepts.
• Experience defining CSDM-aligned CMDB design, Discovery, Service Mapping, CI lifecycle, reconciliation, data certification and CMDB governance processes.
• Experience with ITSM process design including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.
• Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and risk/impact-based prioritization is preferred.
• Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.
• Experience in architecture governance, design reviews, technical standards, release planning, upgrade assessment, instance health and performance optimization.
• Experience with ServiceNow Agile Development, ATF, DevOps integrations, source control, platform testing and release management is preferred.
• Experience in a utility, regulated enterprise, SaaS governance or managed services environment is preferred.

Technical Skills:

• ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture.
• CSDM, CMDB governance, Discovery, Service Mapping, Event Management / AIOps and service graph concepts.
• Incident, problem, change, request, catalog, knowledge, SLA, major incident, reporting and service operations process design.
• Security Incident Response, Vulnerability Response, threat/vulnerability workflows, risk context and security tool integration awareness.
• ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow concepts.
• IntegrationHub, MID Server, REST/SOAP APIs, web services, event integrations and enterprise integration patterns.
• Workspace/Service Portal concepts, UI Builder awareness, ACLs, roles, groups, data policies and platform security.
• Automated Test Framework, ServiceNow upgrade planning, instance health, performance tuning, release management and technical debt management.
• Agile delivery, DevOps toolchain integration, Jira/Azure DevOps/Git awareness and managed services operations.
• ITIL, ITSM governance, service management metrics, operational reporting, compliance and audit support.

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More about this job

Responsibilities

Own end-to-end ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps, including solution design, integrations, data governance, security, platform roadmaps, and upgrade planning. Guide technical teams and stakeholders through design reviews, delivery standards, release planning, continual improvement, and quality assurance.

Requirements

Requires 10–15 years of IT experience and expert-level ServiceNow architecture, implementation, enhancement, and application management experience across ITSM, ITOM, CMDB, and SecOps. Candidates should have hands-on platform configuration and integration experience, CSDM-aligned CMDB and ITSM process expertise, and strong stakeholder communication and architecture governance skills.

Skills

ServiceNow Architecture
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Event Management
Flow Designer
IntegrationHub
MID Server
REST/SOAP Integrations
ServiceNow Scripting
Architecture Governance
Automated Test Framework

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Event Management
AIOps
IntegrationHub
MID Server
REST APIs
SOAP APIs
Flow Designer
Business Rules
Script Includes
Client Scripts
Automated Test Framework
Service Portal
Workspace
UI Builder
ITIL
DevOps
Agile Development
Jira
Azure DevOps
Git
Release Management
Platform Governance

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