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Added 4 mins ago
RB
Senior Manager, AI Engineering (AML &Fraud)
Royal Bank of Canada
Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 4 mins ago
RB
Lead, Full Stack Engineer
Royal Bank of Canada
Vancouver, BC
- Full-time
The Lead, Full Stack Engineer is a hands-on leadership role within AI Engineering, US Functions Technology – Finance, Risk, Law, and Audit. You will build and inspire a team that delivers…
Added 4 mins ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
The Senior Manager, Credit Risk will lead and grow a team of Credit Risk Analysts, owning the day-to-day operations of the credit risk function while helping build it into something more…
Added 4 mins ago
PS
Product Specialist - CRM
PBS Systems
Calgary, AB
- Full-time
Reports To: Team Lead - Products and Solutions
Added 4 mins ago
G
Spécialiste en systèmes de fabrication / Manufacturing Systems Specialist
Genetec
Montreal, QC
- Full-time
Lead Design-for-Test (DFT) initiatives in close co
Added 4 mins ago
BE
MPD Technology - Automation Manager
Beyond Energy Services and Technology Corp.
Calgary, AB
- Full-time
…rig-site support. This covers PLC and HMI software, electrical design of MPD control panels, and selection of motors, servo drives and field…
Added 4 mins ago
B
Sr. PowerBI Developer-Banking
BeachHead
Toronto, ON
- Contract
Lead reporting deliverables from requirements gathering through design, development, testing, deployment, and stakeholder approval.
Added 4 mins ago
R
Senior BI Developer/ Data Analyst
Raise
Toronto, ON
- Full-time
Lead BI delivery from requirements gathering through design, development, testing, deployment, and stakeholder sign-off.
Added 19 mins ago
Customer Experience Lead; St. Vital Centre, Winnipeg
Laura Canada
Winnipeg, MB
…brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across…
Added 19 mins ago
K
Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
Support or lead client workstreams across strategy, operations, transformation, and implementation.
Added 48 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Serve as the primary compensation resource for the COO Sales client group. Partner with COO PBPs, who lead the business relationship, along with People Consultants (PCs) and Talent…
Added 48 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Serve as the primary compensation resource for the COO Sales client group. Partner with COO PBPs, who lead the business relationship, along with People Consultants (PCs) and Talent…
Added 48 mins ago
T
Gestionnaire en génie logiciel (Expériences interactives) | Software Engineering Manager (Interactive Experiences)
TAIT
Montreal, QC
- Full-time
Added 48 mins ago
TS
Sr Software Engineering Lead/ Architect
TalentSphere Staffing Solutions
Toronto, ON · North York, ON
- Full-time
Lead software architecture, system design, integration, testing, deployment, commercialization, and sustaining activities.
Added 48 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Lead financial evaluation of pricing strategies, contract renewals, service program design, and capital or operating investments to support sustainable growth and margin expansion.
Added 48 mins ago
T
Développeur logiciel senior - Plateforme centrale/ Senior Software Developer - Core Platform
TAIT
Montreal, QC
- Full-time
…drives our vision to Create Moments that Move People. You will design and implement complex features, shape coding standards, and guide technical decisions within your…
Added 1 hour ago
MB
Reliability Engineer / Project Engineer
Martin Brower UK and Ireland
New Westminster, BC
- Full-time
Lead and manage the design and install of the Project to provide robust solutions that meet customer specification, budget and timeline
Added 1 hour ago
C
Team Leader, Trade
CB2
Toronto, ON
- $18.4 to $23 CAD / hour
- Full-time
…motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the…
Added 1 hour ago
AC
Data Analyst
Aramark Canada
Mississauga, ON
- Full-time
The Data Analyst will support the design, integration, and continuous improvement of data solutions that connect internal systems and external partner platforms. This role transforms…
Added 1 hour ago
R|
Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…of the Principal Investigator, the successful candidate will lead independent research projects and contribute to experimental design, data analysis, manuscript preparation, grant…
Added 1 hour ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Clinical supervision and quality assurance: Supervise and train clinical research staff and lead scoring reviews to support inter-rater reliability, consistency, and ongoing clinical…
Added 1 hour ago
C
Trnctn Mgmt Sr Consultant
CBRE
Toronto, ON
- Full-time
…estate portfolio. As a Senior Transaction Manager, you will lead and manage a diverse portfolio of real estate transactions across retail locations, partnering with business leaders to…
Added 1 hour ago
A
Senior Research Strategist, Research Studio
Alida
Vancouver, BC
- Up to $125,000 CAD / year
- Full-time
This isn't a traditional project-execution role. You'll lead end-to-end research for some of the world's best-known brands, and you'll become an ongoing strategic thought-partner to those…
Added 1 hour ago
Director, Digital Experience
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
Lead and develop a high-performing team spanning digital product and UI/UX and experience design capabilities.
Added 1 hour ago
R
Senior Manager, AI Engineering (AML &Fraud)
RBC
Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Oct 11, 2026

Original job description

Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps

Experience Required: 10-15 Years

Roles and Responsibilities:

The person will be responsible for the end-to-end ServiceNow solution architecture, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires the ability to define architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery standards while working with customer stakeholders, delivery teams, technical leads, vendors and platform administrators.

Key Accountabilities:

• Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related ServiceNow platform capabilities for the Technology tower.
• Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution designs.
• Define and govern ServiceNow architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, platform governance and upgrade roadmap.
• Lead design for ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.
• Lead ITOM architecture involving Discovery, Service Mapping, event/alert integrations, service health, operational visibility and CMDB population/maintenance patterns.
• Define CMDB governance, CI class model, relationship standards, reconciliation rules, data quality controls, ownership model and integration strategy with upstream/downstream sources.
• Provide SecOps solution guidance for security incident response, vulnerability response, threat/vulnerability prioritization workflows, integrations and risk-based remediation processes.
• Design integrations between ServiceNow and enterprise applications using REST/SOAP APIs, MID Server, IntegrationHub, event sources, monitoring tools, identity platforms, DevOps tools and reporting platforms.
• Guide technical leads and developers on configuration, customization, scripting, workflows, Flow Designer, integration patterns, ATF and platform engineering best practices.
• Provide architectural reviews for enhancements, defect fixes, releases and platform changes to ensure maintainability, performance, security, compliance and upgrade safety.
• Work with customer stakeholders to define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and continual improvement opportunities.
• Support proposal, estimation, transition, knowledge transfer, risk analysis, dependency management and delivery quality assurance for ServiceNow workstreams.

Experience required:

• Good executive communication skills with ability to engage customer stakeholders, tower leads, architects, service owners and delivery leadership.
• Minimum 10-15 years of IT experience with strong expert-level ServiceNow architecture, implementation, enhancement and application management experience.
• Strong architecture experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules, with ability to design integrated enterprise workflows.
• Hands-on experience with ServiceNow platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP integrations and Service Portal/Workspace concepts.
• Experience defining CSDM-aligned CMDB design, Discovery, Service Mapping, CI lifecycle, reconciliation, data certification and CMDB governance processes.
• Experience with ITSM process design including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.
• Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and risk/impact-based prioritization is preferred.
• Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.
• Experience in architecture governance, design reviews, technical standards, release planning, upgrade assessment, instance health and performance optimization.
• Experience with ServiceNow Agile Development, ATF, DevOps integrations, source control, platform testing and release management is preferred.
• Experience in a utility, regulated enterprise, SaaS governance or managed services environment is preferred.

Technical Skills:

• ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture.
• CSDM, CMDB governance, Discovery, Service Mapping, Event Management / AIOps and service graph concepts.
• Incident, problem, change, request, catalog, knowledge, SLA, major incident, reporting and service operations process design.
• Security Incident Response, Vulnerability Response, threat/vulnerability workflows, risk context and security tool integration awareness.
• ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow concepts.
• IntegrationHub, MID Server, REST/SOAP APIs, web services, event integrations and enterprise integration patterns.
• Workspace/Service Portal concepts, UI Builder awareness, ACLs, roles, groups, data policies and platform security.
• Automated Test Framework, ServiceNow upgrade planning, instance health, performance tuning, release management and technical debt management.
• Agile delivery, DevOps toolchain integration, Jira/Azure DevOps/Git awareness and managed services operations.
• ITIL, ITSM governance, service management metrics, operational reporting, compliance and audit support.

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More about this job

Responsibilities

Own end-to-end ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps, including solution design, integrations, data governance, security, platform roadmaps, and upgrade planning. Guide technical teams and stakeholders through design reviews, delivery standards, release planning, continual improvement, and quality assurance.

Requirements

Requires 10–15 years of IT experience and expert-level ServiceNow architecture, implementation, enhancement, and application management experience across ITSM, ITOM, CMDB, and SecOps. Candidates should have hands-on platform configuration and integration experience, CSDM-aligned CMDB and ITSM process expertise, and strong stakeholder communication and architecture governance skills.

Skills

ServiceNow Architecture
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Event Management
Flow Designer
IntegrationHub
MID Server
REST/SOAP Integrations
ServiceNow Scripting
Architecture Governance
Automated Test Framework

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Event Management
AIOps
IntegrationHub
MID Server
REST APIs
SOAP APIs
Flow Designer
Business Rules
Script Includes
Client Scripts
Automated Test Framework
Service Portal
Workspace
UI Builder
ITIL
DevOps
Agile Development
Jira
Azure DevOps
Git
Release Management
Platform Governance

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