Jobs in Canada

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Added 25 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Ability to lead a technical team, groom developers, review deliverables and ensure timely delivery as per committed deadlines.
Added 25 mins ago
CO
2026-84 IT Manager
City of Dawson Creek
Dawson Creek, BC
- Full-time
…strategy, cybersecurity, infrastructure, business systems, service delivery, capital planning, technology governance, vendor management, and staff supervision. The IT Manager works…
Added 25 mins ago
K
Contract Logistics Inventory Manager
Kuehne+Nagel
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
…equipment and space for the safe, high-quality and productive delivery of third-party logistics services to the…
Added 25 mins ago
B
Bilingual Regional Director, Cleaning Services (ENG/FR)
BGIS
Montreal, QC
- Full-time
Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality and ensure that the programs and services offered by the organization…
Added 25 mins ago
BM
Senior Manager, Guest Services, Rental and Retail - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Driving exceptional guest experiences by enhancing service delivery, operational efficiency and continuous improvement initiatives across all departments.
Added 25 mins ago
S
Electrical Engineer – ALTO project / cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 25 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Proactively communicate order status, lead times, delivery updates, and alternative solutions to keep projects moving and customers informed.
Added 25 mins ago
M
Events & Community Lead
Mecka.ai
Richmond Hill, ON
- $100,000 to $140,000 CAD / year
- Full-time
Run challenges and benchmarks built on our public sample data, with the research and delivery teams.
Added 55 mins ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
…SharePoint-based solutions, implement customizations, and support delivery across the application…
Added 55 mins ago
CC
Senior Program Lead, Provincial Systems, Cancer Care Alberta
Canadian College of Health Leaders - Northwestern Ontario Chapter
AB · Alberta, Canada
- Full-time
…continuum? Cancer Care Alberta (CCA) is seeking a Senior Program Lead (SPL), Provincial Systems, Programs and Performance (PSPP) to join our Executive Leadership Team. Reporting to the…
Added 55 mins ago
AR
Branch Manager
ARS Responds Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
Implement continuous improvement initiatives to enhance service delivery.
Added 55 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 55 mins ago
AE
Project Manager, Bridges
Associated Engineering
Calgary, AB
- Full-time
Planning, designing, and providing technical expertise on bridges and bridge structure projects, with a primary focus in client service for Provincial and Major Urban clients.
Added 56 mins ago
J
Finance Director, Canada
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Lead the preparation, management, consolidation, and delivery of the annual financial plan, reforecasts, and long-range planning efforts.
Added 1 hour ago
A
Senior Principal Engineer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 1 hour ago
AI
Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Lead design for ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.
Added 1 hour ago
AI
ServiceNow Technical Lead – ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities.
Added 1 hour ago
AI
ServiceNow Technical Lead
Apptoza Inc.
Vancouver, BC
- Full-time
Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities for the BC Hydro account.
Added 1 hour ago
IA
Internal Audit Project Manager
Invictus Accounting Group LLP
Vancouver, BC
- Full-time
Quality Assurance: Develops, implements, and oversees service quality standards, policies, and procedures for audit advisory and compliance engagements. Directs and advises team members on…
Added 1 hour ago
VH
RN - Adult Visiting Program (Central)
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Toronto, ON · North York, ON
- Full-time
Estimated annual earning potential: $80,000–$130,000. Actual earnings may vary based on availability and service volumes
Added 1 hour ago
SW
ScotiaMcLeod Branch Manager - Hamilton
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Hamilton, ON
- Full-time
…defined business priorities for the Branch through the profitable delivery of superior client service and wholistic wealth solutions to high and ultra-high net worth clients and…
Added 1 hour ago
CC
President and Chief Executive Officer
Canadian College of Health Leaders - Northwestern Ontario Chapter
Hamilton, ON
- Full-time
The Centre is seeking its next President & CEO. This is an exciting opportunity to lead the organization and chart the next phase of the Centre’s impact on the lives of Veterans and their…
Added 1 hour ago
WI
Hydraulic Modeling, Water Resources Engineer
WSP in Canada
Markham, ON
- Full-time
…while growing your career in technical leadership, project delivery, and client…
Added 1 hour ago
FN
Vendor Manager
Frontier Networks - Broadband + Voice
Toronto, ON · Etobicoke, ON
- Full-time
Frontier Networks Inc. is seeking an experienced Vendor Manager to lead both operational and strategic management of telecommunications carriers, technology suppliers, and third-party…
Added 1 hour ago
B
DIRECTOR / ASSISTANT VICE PRESIDENT, CREDIT AND INVESTMENT RISK MANAGEMENT - Growth and Transition Capital
BDC
Montreal, QC
- Full-time
Maintain and improve the quality of customer service through timely, effective and professional service to first line personnel while ensuring the integrity of the portfolio through…

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps

Experience Required: 10-15 Years

Roles and Responsibilities:

The person will be responsible for the end-to-end ServiceNow solution architecture, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires the ability to define architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery standards while working with customer stakeholders, delivery teams, technical leads, vendors and platform administrators.

Key Accountabilities:

• Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related ServiceNow platform capabilities for the Technology tower.
• Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution designs.
• Define and govern ServiceNow architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, platform governance and upgrade roadmap.
• Lead design for ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.
• Lead ITOM architecture involving Discovery, Service Mapping, event/alert integrations, service health, operational visibility and CMDB population/maintenance patterns.
• Define CMDB governance, CI class model, relationship standards, reconciliation rules, data quality controls, ownership model and integration strategy with upstream/downstream sources.
• Provide SecOps solution guidance for security incident response, vulnerability response, threat/vulnerability prioritization workflows, integrations and risk-based remediation processes.
• Design integrations between ServiceNow and enterprise applications using REST/SOAP APIs, MID Server, IntegrationHub, event sources, monitoring tools, identity platforms, DevOps tools and reporting platforms.
• Guide technical leads and developers on configuration, customization, scripting, workflows, Flow Designer, integration patterns, ATF and platform engineering best practices.
• Provide architectural reviews for enhancements, defect fixes, releases and platform changes to ensure maintainability, performance, security, compliance and upgrade safety.
• Work with customer stakeholders to define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and continual improvement opportunities.
• Support proposal, estimation, transition, knowledge transfer, risk analysis, dependency management and delivery quality assurance for ServiceNow workstreams.

Experience required:

• Good executive communication skills with ability to engage customer stakeholders, tower leads, architects, service owners and delivery leadership.
• Minimum 10-15 years of IT experience with strong expert-level ServiceNow architecture, implementation, enhancement and application management experience.
• Strong architecture experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules, with ability to design integrated enterprise workflows.
• Hands-on experience with ServiceNow platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP integrations and Service Portal/Workspace concepts.
• Experience defining CSDM-aligned CMDB design, Discovery, Service Mapping, CI lifecycle, reconciliation, data certification and CMDB governance processes.
• Experience with ITSM process design including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.
• Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and risk/impact-based prioritization is preferred.
• Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.
• Experience in architecture governance, design reviews, technical standards, release planning, upgrade assessment, instance health and performance optimization.
• Experience with ServiceNow Agile Development, ATF, DevOps integrations, source control, platform testing and release management is preferred.
• Experience in a utility, regulated enterprise, SaaS governance or managed services environment is preferred.

Technical Skills:

• ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture.
• CSDM, CMDB governance, Discovery, Service Mapping, Event Management / AIOps and service graph concepts.
• Incident, problem, change, request, catalog, knowledge, SLA, major incident, reporting and service operations process design.
• Security Incident Response, Vulnerability Response, threat/vulnerability workflows, risk context and security tool integration awareness.
• ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow concepts.
• IntegrationHub, MID Server, REST/SOAP APIs, web services, event integrations and enterprise integration patterns.
• Workspace/Service Portal concepts, UI Builder awareness, ACLs, roles, groups, data policies and platform security.
• Automated Test Framework, ServiceNow upgrade planning, instance health, performance tuning, release management and technical debt management.
• Agile delivery, DevOps toolchain integration, Jira/Azure DevOps/Git awareness and managed services operations.
• ITIL, ITSM governance, service management metrics, operational reporting, compliance and audit support.

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More about this job

Responsibilities

Own end-to-end ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps, including solution design, integrations, governance, security, data models, and platform roadmaps. Guide delivery teams and stakeholders through design reviews, upgrades, releases, operational improvements, and delivery quality assurance.

Requirements

Requires 10–15 years of IT experience and expert-level ServiceNow architecture and implementation experience across ITSM, ITOM, CMDB, and SecOps. Candidates should have hands-on platform configuration, scripting, integrations, CSDM-aligned CMDB design, and strong stakeholder communication skills; experience with regulated or managed services environments is preferred.

Skills

ServiceNow Architecture
ITSM
ITOM
CMDB Governance
SecOps
CSDM
Discovery
Service Mapping
Event Management
Flow Designer
IntegrationHub
MID Server
REST/SOAP APIs
ServiceNow Scripting
Architecture Governance
ITIL

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Event Management
AIOps
IntegrationHub
MID Server
REST APIs
SOAP APIs
Flow Designer
Business Rules
Script Includes
Client Scripts
Automated Test Framework
Service Portal
Workspace
ITIL
DevOps
Jira
Azure DevOps
Git
Release Management
Platform Governance
Vulnerability Response
Security Incident Response

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Jobs in Canada