Jobs in Canada

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S
Lead, Customer Operations
Spare
Remote, Canada
- $113,000 to $150,000 CAD / year
- Full-time
- Remote
We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where…
Added 14 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Ability to lead a technical team, groom developers, review deliverables and ensure timely delivery as per committed deadlines.
Added 14 mins ago
SV
Customer Support Specialist
SoGal Ventures
Ottawa, ON
- Full-time
Lead with empathy and curiosity to deliver an exceptional customer support experience by responding promptly, communicating clearly, and ensuring every customer feels heard and supported.
Added 14 mins ago
T
SAP S/4HANA Enterprise Asset Management (EAM) Lead
TransAlta
Calgary, AB
- Full-time
We are seeking an experienced SAP S/4HANA EAM Lead to drive stabilization, adoption and continuous improvement of our asset management solution on S/4HANA (RISE with SAP, Private Cloud).…
Added 14 mins ago
GW
Litigation Support Specialist
Gowling WLG
Calgary, AB
- $90,000 to $105,000 CAD / year
- Full-time
This position can be based in any of our Canadian offices and requires hybrid attendance in the office
Added 14 mins ago
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Bilingual Regional Director, Cleaning Services (ENG/FR)
BGIS
Montreal, QC
- Full-time
Identify and lead new business opportunities, oversee the development of fund raising plans and write funding proposals to increase the funds of the organization
Added 14 mins ago
S
Electrical Engineer – ALTO project / cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 14 mins ago
LS
Senior Director – Project Management Office
Lock Search Group
Markham, ON
- Full-time
Lead, develop, and mentor PMO and Implementation leadership teams, building a high-performance culture focused on accountability, collaboration, and continuous improvement.
Added 14 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
…institutional applications, our extensive HVAC knowledge and technical expertise drive our commitment to…
Added 14 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
…including product recommendations, quotations, order processing, technical support, and customer problem-solving, while contributing to the overall success of branch…
Added 14 mins ago
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Senior Product Manager based in Canada/USA (Full-time)
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 14 mins ago
L
Senior Product Manager based in Canada/USA (Full-time) - Remote
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 14 mins ago
M
Events & Community Lead
Mecka.ai
Richmond Hill, ON
- $100,000 to $140,000 CAD / year
- Full-time
3+ years in events, community, or developer relations for a technical audience.
Added 30 mins ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 30 mins ago
CH
Sales Manager, Surgical & Specialty, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
…develop a regional strategy in collaboration with marketing and lead the growth of our Cardinal branded surgical and specialty products across the province of Ontario. Leading, coaching and…
Added 30 mins ago
WI
Analyst, Building Performance
WSP in Canada
AB · Alberta, Canada
- Full-time
Lead and support building performance projects that improve the energy efficiency, functionality, reliability, and performance of new and existing buildings.
Added 30 mins ago
CM
Manager, Recovery & Integration
Canadian Mental Health Association BC Division
Vancouver, BC
- Full-time
Provides comprehensive risk management, assesses, and manages project constraints and assumptions, and provides PMBOK-recognized technical project expertise.
Added 30 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
AB · AB, Canada
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 44 mins ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
The person will be responsible for working with business analysts, architects, technical leads, and end users to understand requirements, design SharePoint-based solutions, implement…
Added 44 mins ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Day shift, Monday to Friday, 38 hours per week
Added 44 mins ago
S
Production Quality Coordinator
Safran
Mirabel, QC
- Full-time
Conduct analyses and lead committees to help the operational team improve its quality performance
Added 45 mins ago
CR
Lead Policy Specialist - Indigenous
Canadian Red Cross
Canada
- Full-time
…Research & Policy within the Office of Indigenous Relations, the Lead, Policy Specialist plays a vital role in advancing Indigenous policy integration across the organization and aligning…
Added 45 mins ago
S
Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Ensure compliance and performance of the product-process by analyzing and resolving non-conformities and technical issues.
Added 45 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Read and interpret blueprints and technical drawings
Added 45 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required · Must have the right to work in the United States (citizenship or green card)

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps

Experience Required: 10-15 Years

Roles and Responsibilities:

The person will be responsible for the end-to-end ServiceNow solution architecture, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires the ability to define architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery standards while working with customer stakeholders, delivery teams, technical leads, vendors and platform administrators.

Key Accountabilities:

• Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related ServiceNow platform capabilities for the Technology tower.
• Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution designs.
• Define and govern ServiceNow architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, platform governance and upgrade roadmap.
• Lead design for ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.
• Lead ITOM architecture involving Discovery, Service Mapping, event/alert integrations, service health, operational visibility and CMDB population/maintenance patterns.
• Define CMDB governance, CI class model, relationship standards, reconciliation rules, data quality controls, ownership model and integration strategy with upstream/downstream sources.
• Provide SecOps solution guidance for security incident response, vulnerability response, threat/vulnerability prioritization workflows, integrations and risk-based remediation processes.
• Design integrations between ServiceNow and enterprise applications using REST/SOAP APIs, MID Server, IntegrationHub, event sources, monitoring tools, identity platforms, DevOps tools and reporting platforms.
• Guide technical leads and developers on configuration, customization, scripting, workflows, Flow Designer, integration patterns, ATF and platform engineering best practices.
• Provide architectural reviews for enhancements, defect fixes, releases and platform changes to ensure maintainability, performance, security, compliance and upgrade safety.
• Work with customer stakeholders to define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and continual improvement opportunities.
• Support proposal, estimation, transition, knowledge transfer, risk analysis, dependency management and delivery quality assurance for ServiceNow workstreams.

Experience required:

• Good executive communication skills with ability to engage customer stakeholders, tower leads, architects, service owners and delivery leadership.
• Minimum 10-15 years of IT experience with strong expert-level ServiceNow architecture, implementation, enhancement and application management experience.
• Strong architecture experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules, with ability to design integrated enterprise workflows.
• Hands-on experience with ServiceNow platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP integrations and Service Portal/Workspace concepts.
• Experience defining CSDM-aligned CMDB design, Discovery, Service Mapping, CI lifecycle, reconciliation, data certification and CMDB governance processes.
• Experience with ITSM process design including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.
• Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and risk/impact-based prioritization is preferred.
• Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.
• Experience in architecture governance, design reviews, technical standards, release planning, upgrade assessment, instance health and performance optimization.
• Experience with ServiceNow Agile Development, ATF, DevOps integrations, source control, platform testing and release management is preferred.
• Experience in a utility, regulated enterprise, SaaS governance or managed services environment is preferred.

Technical Skills:

• ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture.
• CSDM, CMDB governance, Discovery, Service Mapping, Event Management / AIOps and service graph concepts.
• Incident, problem, change, request, catalog, knowledge, SLA, major incident, reporting and service operations process design.
• Security Incident Response, Vulnerability Response, threat/vulnerability workflows, risk context and security tool integration awareness.
• ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow concepts.
• IntegrationHub, MID Server, REST/SOAP APIs, web services, event integrations and enterprise integration patterns.
• Workspace/Service Portal concepts, UI Builder awareness, ACLs, roles, groups, data policies and platform security.
• Automated Test Framework, ServiceNow upgrade planning, instance health, performance tuning, release management and technical debt management.
• Agile delivery, DevOps toolchain integration, Jira/Azure DevOps/Git awareness and managed services operations.
• ITIL, ITSM governance, service management metrics, operational reporting, compliance and audit support.

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More about this job

Responsibilities

Own end-to-end ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps, including solution design, integrations, governance, security, data models, and platform roadmaps. Guide delivery teams and stakeholders through design reviews, upgrades, releases, operational improvements, and delivery quality assurance.

Requirements

Requires 10–15 years of IT experience and expert-level ServiceNow architecture and implementation experience across ITSM, ITOM, CMDB, and SecOps. Candidates should have hands-on platform configuration, scripting, integrations, CSDM-aligned CMDB design, and strong stakeholder communication skills; experience with regulated or managed services environments is preferred.

Skills

ServiceNow Architecture
ITSM
ITOM
CMDB Governance
SecOps
CSDM
Discovery
Service Mapping
Event Management
Flow Designer
IntegrationHub
MID Server
REST/SOAP APIs
ServiceNow Scripting
Architecture Governance
ITIL

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Event Management
AIOps
IntegrationHub
MID Server
REST APIs
SOAP APIs
Flow Designer
Business Rules
Script Includes
Client Scripts
Automated Test Framework
Service Portal
Workspace
ITIL
DevOps
Jira
Azure DevOps
Git
Release Management
Platform Governance
Vulnerability Response
Security Incident Response

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Work requirements

Jobs in Canada