Technology Logistics Support Associate
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
TECHNOLOGY LOGISTICS SUPPORT ASSOCIATE
TECHNOLOGY LOGISTICS SUPPORT
REPORTS TO: Regional Manager, Technology Support
DEPARTMENT: Technology
LOCATION: Distribution Center (DC) / Fulfillment Center (FC) Operations Environment
POSITION SUMMARY
The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.
KEY RESPONSIBILITIES
- Provide day-to-day technical support for IT equipment and systems within the logistics environment.
- Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.
- Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.
- Escalate complex issues to global support teams and subject matter experts when required.
- Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.
- Assist with the installation, configuration, and deployment of new technology systems and services.
- Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams.
- Support network connectivity, including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.
- Provide first-level preventive and corrective support for office printers and peripheral devices.
- Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.
- Manage and maintain technology asset inventory, including equipment tracking and lifecycle activities.
- Support planned outages, upgrades, and continuous improvement initiatives while performing other assigned duties.
More about this job
Responsibilities
Provide first-line technical support to Distribution Center and Fulfillment Center associates, resolving Level 1 and Level 2 incidents and service requests and escalating complex issues as needed. Assist with technology deployments, data center monitoring, network and peripheral support, vendor coordination, and technology asset inventory management.
Requirements
The role calls for day-to-day IT support experience or capability in a logistics environment, including troubleshooting Windows and Microsoft 365 systems, network connectivity, and peripherals. It also requires coordinating with internal and third-party support teams and maintaining technology assets; no specific education requirement is stated.
Skills
- Level 1 and Level 2 Technical Support
- Incident and Service Request Management
- Troubleshooting
- Microsoft Windows 10/11
- Microsoft 365
- Technology Installation and Deployment
- Data Center Monitoring
- Network Connectivity
- Wi-Fi Support
- Virtual Desktop Infrastructure
- Printer and Peripheral Support
- Technology Asset Inventory
- Vendor Coordination
- Ticketing Systems
- IT Escalation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Logistics
Keywords
- Distribution Center
- Fulfillment Center
- Logistics
- Information Technology
- Level 1 Support
- Level 2 Support
- Incident Management
- Service Requests
- Ticketing Systems
- Microsoft Windows 10/11
- Microsoft 365
- System Installation
- System Configuration
- Technology Deployment
- Data Center
- Data Center Alarms
- Network Connectivity
- Wi-Fi
- Virtual Desktop Infrastructure
- Printers
- Peripheral Devices
- Technology Asset Inventory
- Asset Lifecycle Management
- Third-Party Vendors
- Preventive Maintenance
- Corrective Support
- Planned Outages
- System Upgrades
- Continuous Improvement