Amazon Connect Engineer – Contact Center, AWS, IVR & Java
- Toronto, ON, Canada
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Job details
- Experience
- 5+ years of hands-on experience with Amazon Connect.
- Posting language
- English
- Posted
Original job description
Job Title: Amazon Connect Engineer
Location
Toronto, ON
Work Mode
4 days hybrid
Skill Required
- 5+ years of hands-on experience with Amazon Connect.
- Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
- Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
- Knowledge of Amazon Lex for chatbot and voice bot implementations.
- Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
- Experience designing and supporting enterprise-scale contact center infrastructure.
- Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
- Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
- Strong Java development skills; knowledge of Python and JavaScript is desirable.
- Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
- Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.
More about this job
Responsibilities
The Amazon Connect Engineer at Astra North Infoteck will design and build call routing and IVR flows, connect the contact center to AWS services and CRM platforms, and troubleshoot call routing and performance problems.
Requirements
Candidates need 5+ years of hands-on Amazon Connect experience, deep knowledge of telephony and voice technologies, and strong Java development skills. Experience with AWS integrations, Amazon Lex, CRM platforms and networking concepts is also expected.
Skills
- Amazon Connect
- Contact flow design
- Routing profiles
- Queue management
- IVR design
- Call routing design
- Amazon Lex
- AWS Lambda
- DynamoDB
- API Gateway
- S3
- CloudWatch
- SIP
- VoIP
- CTI
- Java
- Python
- JavaScript
- Salesforce integration
- Zendesk integration
- Cisco UCCE
- Cisco CVP
- Networking (routing, switching, MPLS)
- Troubleshooting
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- Amazon Connect
- AWS
- contact center
- IVR
- call routing
- contact flows
- routing profiles
- queues
- Amazon Lex
- chatbot
- voice bot
- AWS Lambda
- DynamoDB
- API Gateway
- S3
- CloudWatch
- SIP
- VoIP
- CTI
- Java
Seniority
Senior
Tools
- Amazon Connect
- AWS Lambda
- DynamoDB
- API Gateway
- S3
- CloudWatch
- Amazon Lex
- Salesforce
- Zendesk
- Cisco UCCE
Languages
- English