Desktop Engineer – EUC, Intune, SCCM & Virtual Desktop
- Montréal, QC, Canada
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Job details
- Experience
- 8+ years of End User Computing (EUC) and Desktop Support experience.
- Posting language
- English
- Posted
Original job description
Desktop Engineer – EUC, Intune, SCCM & Virtual Desktop
Required Skills & Experience
Core Desktop Technologies
- 8+ years of End User Computing (EUC) and Desktop Support experience.
- Strong expertise supporting:
- Windows 10/11
- macOS
- Microsoft 365
- Endpoint Computing Technologies
- Virtual Desktop Infrastructure (VDI)
Endpoint Management
- Microsoft Intune
- Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory
- Entra ID (Azure AD)
- Group Policy Administration
Virtual Desktop Technologies
- Azure Virtual Desktop (AVD)
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
Application Support
- Microsoft Office 365
- Outlook
- Teams
- VPN Clients
- Enterprise Business Applications
- Browser and Plugin Support
Infrastructure Knowledge
- Wi-Fi Connectivity
- LAN/WAN Fundamentals
- DNS and DHCP Basics
- Printing Services
- Authentication and Access Management
- Endpoint Security Controls
IT Service Management
- Incident Management
- Problem Management
- Request Fulfillment
- Knowledge Management
- Service Transition Support
- Change Management
Tools
- ServiceNow
- JIRA
- Microsoft Intune
- SCCM/MECM
- Active Directory
- PowerShell
- Microsoft 365 Admin Tools
Preferred Qualifications
- Experience supporting Banking and Financial Services environments.
- Expertise in large-scale desktop migrations and device refresh programs.
- Microsoft Modern Desktop Administrator certification.
- ITIL Foundation certification.
- Experience supporting global enterprise user communities.
- Knowledge of endpoint security and compliance requirements.
More about this job
Responsibilities
The Desktop Engineer at Astra North Infoteck will manage and support employees' computers, virtual desktops and business applications. They will handle endpoint configuration, incidents, requests and changes through standard IT service processes.
Requirements
Candidates need 8+ years of End User Computing and desktop support experience. They need hands-on skills with Windows, macOS, Microsoft 365, Intune, SCCM, Active Directory and virtual desktop platforms.
Skills
- Microsoft Intune
- Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory
- Entra ID (Azure AD)
- Group Policy Administration
- Azure Virtual Desktop (AVD)
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
- Virtual Desktop Infrastructure (VDI)
- Windows 10/11 support
- macOS support
- Microsoft 365 administration
- Microsoft Office 365
- Outlook
- Microsoft Teams
- VPN client support
- Browser and plugin support
- Wi-Fi connectivity
- LAN/WAN fundamentals
- DNS and DHCP
- Printing services
- Authentication and access management
- Endpoint security controls
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Desktop Engineer
- End User Computing
- EUC
- Desktop Support
- Microsoft Intune
- SCCM
- MECM
- Endpoint Manager
- Active Directory
- Entra ID
- Azure AD
- Group Policy
- Azure Virtual Desktop
- AVD
- Citrix
- VMware Horizon
- Remote Desktop Services
- VDI
- ServiceNow
- JIRA
Seniority
Senior
Licences and certifications
- Microsoft Modern Desktop Administrator
- ITIL Foundation
Tools
- Microsoft Intune
- SCCM/MECM
- Active Directory
- Entra ID
- Azure Virtual Desktop
- Citrix Virtual Apps & Desktops
- VMware Horizon
- ServiceNow
- JIRA
- PowerShell