Jira Service Management Developer – Java, Python, AI Automation & REST APIs

Jira Service Management Developer – Java, Python & AI Automation

Key Responsibilities

• Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.

• Build automation that classifies, prioritizes, routes, assigns, and tracks work with minimal manual intervention.

• Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.

• Build production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.

• Use Python and other scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.

• Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.

• Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.

• Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.

• Design responsible AI workflows with validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.

• Create dashboards and reporting for intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.

• Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.

• Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.

• Partner with engineering, product, program management, QA, operations, and business teams to convert ambiguous requirements into reliable systems.

• Document technical designs, business rules, AI behavior, integration contracts, security controls, and operational procedures.

Required Qualifications / Skillsets

• 3+ years of experience administering, developing, or automating Jira, preferably Jira Service Management.

• Hands-on experience with Jira Service Management forms, request types, workflows, custom fields, queues, SLAs, permissions, notifications, approvals, and dashboards.

• Professional experience developing production applications or services in Java, preferably with Spring Boot, and/or Python.

• Experience with Jira REST APIs, webhooks, JSON, HTTP methods, and authentication mechanisms such as OAuth 2.0, API tokens, and service accounts.

• Practical experience applying AI, generative AI, natural-language processing, or intelligent automation to business workflows.

• Proficiency with SQL and at least one scripting language such as Python, JavaScript, Groovy, or PowerShell.

• Experience designing scalable, secure, observable