L3 Hyland OnBase Production Support Engineer
- Toronto, ON, Canada
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Job details
- Experience
- Experience Required: 8+ Years
- Posting language
- English
- Posted
Original job description
L3 Hyland OnBase Production Support Engineer
Experience Required: 8+ Years
Must Have Technical/Functional Skills
- Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration
- Strong SQL and database troubleshooting skills
- Experience in enterprise application architecture and support models
- Experience with integration technologies including APIs, web services, and middleware
- Knowledge of ITIL-based incident, problem, and change management
Preferred Skills
- Experience in Insurance / Financial Services environments
- Exposure to OnBase migration, modernization, or transformation programs
- Experience with automation and scripting including PowerShell and batch jobs
- Experience with performance tuning and system scalability
Roles & Responsibilities
L3 Incident & Problem Management
- Resolve critical and complex incidents escalated from L2 support teams
- Lead root cause analysis (RCA) and implement permanent fixes
Platform Engineering & Optimization
- Design and implement OnBase configurations, performance tuning, and system improvements
- Handle upgrades, patching, and system enhancements
Architecture & Integration Support
- Provide SME support for integrations including APIs, middleware, and upstream systems
- Define best practices for document workflows and automation
Release & Change Governance
- Lead production releases, deployment strategies, and stabilization activities
- Ensure change compliance and risk mitigation
Operational Leadership
- Guide L1/L2 teams, reduce incident backlog, and improve MTTR
- Drive SLA adherence and continuous service improvement
Outcome Focus
- Improve system resilience and reduce critical incidents
- Enable faster resolution of complex issues
- Optimize OnBase performance and scalability
- Ensure strong governance and release stability
Essential Skills
- Hyland OnBase Architecture
- OnBase Administration
- OnBase Workflow
- OnBase Unity
- Enterprise Content Management (ECM)
- APIs and Middleware Integrations
- SQL and Database Troubleshooting
- Root Cause Analysis (RCA)
- Problem Management
- Workflow Optimization
- Automation
- Migration and Upgrade Support (OnBase → Appian / CP4BA)
More about this job
Responsibilities
The L3 Hyland OnBase Production Support Engineer at Astra North Infoteck Inc. will fix complex production incidents, lead root cause analysis, configure and upgrade OnBase, support integrations, and guide L1 and L2 teams. The role also leads production releases and keeps changes compliant.
Requirements
Candidates need 8+ years of experience with Hyland OnBase administration, workflow and Unity, strong SQL troubleshooting, integration technologies such as APIs, web services and middleware, and ITIL incident, problem and change management. Insurance or financial services experience and PowerShell scripting are preferred.
Skills
- Hyland OnBase
- OnBase Administration
- OnBase Workflow
- OnBase Unity
- OnBase Architecture
- SQL
- Database troubleshooting
- APIs
- Web services
- Middleware integration
- ITIL
- Incident management
- Problem management
- Change management
- Root cause analysis (RCA)
- Performance tuning
- PowerShell
- Batch jobs scripting
- Automation
- Workflow optimization
- System upgrades and patching
- Release management
- Deployment strategies
- SLA management
Categories
- Software
- Technology
- Finance & Accounting
Keywords
- Hyland OnBase
- OnBase Administration
- OnBase Workflow
- OnBase Unity
- OnBase Integration
- Enterprise Content Management
- ECM
- SQL
- database troubleshooting
- APIs
- web services
- middleware
- ITIL
- incident management
- problem management
- change management
- root cause analysis
- PowerShell
- OnBase migration
- Appian
Seniority
Senior
Tools
- Hyland OnBase
- SQL
- PowerShell