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Added 10 mins ago
Store Manager | Halifax
Judith & Charles
Halifax, NS
Full-time
…are seeking a passionate, fashion-forward Store Manager to lead our Halifax boutique and deliver an elevated client experience that reflects the sophistication and craftsmanship of our…
Added 10 mins ago
Merchandise Team Leader
American Eagle Outfitters Inc.
AB · Alberta, Canada
Full-time
…productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to…
Added 10 mins ago
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
$63,500 to $113,500 CAD / year
Full-time
Strong interest in sales or business development, with prior customer service experience (retail, banking, etc) and excellent communication skills
Added 26 mins ago
Charter Account Specialist Lead
First Student
Edmonton, AB
Full-time
The Charter Account Specialist Lead plays a key role in delivering an exceptional experience to our recurring charter customers. This position manages customer relationships, coordinates…
Added 26 mins ago
Windows Server Administrator
The Citco Group Limited
Toronto, ON
Full-time
Bachelor's degree in Computer Science, Information Technology, or related hands-on experience in the IT Infrastructure area, with a focus on Windows server and automation.
Added 41 mins ago
Product Manager, Specimen Management
BD
Mississauga, ON · CAN Mississauga - Derry Road West
$85,000 to $135,000 CAD / year
Full-time
…product lifecycle. This includes identifying and understanding customer needs, defining the product vision, setting strategic direction, and collaborating cross-functionally to drive…
Added 41 mins ago
Full Time Baker with Benefits
COBS Bread
Courtice, ON
Full-time
As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave - it’s filled with the artisan bread and delicious treats…
Added 1 hour ago
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Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Master Data Mgmt Analyst
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Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
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Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Industry Partnership & Employer Engagement Coordinator
Jobbe
Antigonish, NS
Full-time
Corporate Work Experience Program - working collaboratively with campus partners and within established university policies, program standards, and risk management guidelines, lead the…
Added 1 hour ago
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
Full-time
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Added 1 hour ago
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Added 1 hour ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
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Added 1 hour ago
Test Engineering Technologist - Process Packaging
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Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
Full-time
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Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
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Bolton, ON
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Added 1 hour ago
Manufacturing Engineer (Contract)
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Full-time
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Added 1 hour ago
Advanced Applications Blow Molding Specialist
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Bolton, ON
Full-time
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Added 1 hour ago
Spare Parts Coordinator
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Full-time
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Added 1 hour ago
Product Manager, Destination
Jobbe
Moncton, NB
Full-time
In this role, you'll lead the strategy, roadmap, and performance of products and experiences within Atlantic Lottery's Destination portfolio. You'll leverage customer insights, player…
Added 1 hour ago
Test Engineering Technologist
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…

AstraZeneca

Director, Patient Experience Program

Mississauga, ON, Canada
Canada - Mississauga, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Education: Bachelor’s degree
Experience: 10+ years of relevant leadership experience, including roles in sales and marketing.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Are you ready to shape a market-leading, integrated patient experience for Rare Diseases? OneSource at Alexion Canada delivers exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey. This role calls for an enterprise leader who can listen deeply, understand evolving organizational needs, and inspire teams to shape the strategies, capabilities, and resources that will define our future.

You are an enterprise leader who anticipates organizational needs, builds future ready capabilities, and deploys resources to deliver impact across therapeutic areas. You’ll harness proprietary data and advanced analytics to personalize support, improve outcomes, and demonstrate value. Leading a team of Operational and Patient Experience Leads, you will align closely with cross functional Franchise Teams to deliver a clearly differentiated OneSource experience. Reporting to the Head of Market Access and Patient Experience, you will be the executive owner of OneSource outcomes, risk, compliance, and value realization.

Accountability

Set the vision and program strategy: Define and champion a bold, industry-leading patient experience strategy for rare diseases that delivers unmatched service to patients and HCPs and creates a clearly differentiated OneSource experience.

Drive patient and customer centricity: Embed a relentless patient and HCP focus, create a culture with the team to continuously scan guidelines and competitive moves, and translate insights into strategies and tactics that extend OneSource’s leadership.

Lead and develop a high-performing team: Provide clear direction and inspiring leadership to a multi-functional organization, elevating engagement, capability, and talent. Build future-ready capabilities (e.g., experience design) and succession pipelines.

Orchestrate cross-functional innovation and growth: Mobilize and align interdependent cross-functional department leads across businesses and divisions to innovate at pace, accelerate growth, and meet or exceed financial commitments.

Optimize external ecosystem performance: Shape strategic partnerships and negotiate performance frameworks with vendors and service providers to deliver market-leading service levels, capabilities, and offerings that power the OneSource strategic plan. Build and cultivate senior relationships with key parters, converting needs and insights into scalable business opportunities and differentiation.

Leverage data and analytics as a strategic asset: Partner with Data Management to evolve advanced analytics, applications, and a comprehensive patient journey data hub that informs decisions, personalizes support, and delivers impact.

Own financial stewardship: Lead forecasting, budgeting, and performance management for OneSource, ensuring disciplined investment and sustained value creation. Own enterprise P&L elements and multi-year funding models, demonstrating impact, productivity, and cost-to-serve optimization, drive benefits realization and scenario planning.

Governance, Risk, and Compliance: Facilitate governance forums; ensure compliance with regulatory, pharmacovigilance, privacy (e.g., PIPEDA/GDPR), and information security requirements.

Essential Skills/Experience

Bachelor’s degree required; MBA or advanced degree in business or sciences preferred.

10+ years of relevant leadership experience, including roles in sales and marketing.

Proven ability to articulate and align franchise/divisional vision and priorities.

Track record of building high-impact external relationships that unlock growth.

Advanced analytical skills to translate patient, customer, and market data into strategic actions.

History of designing and implementing customer solutions that drive measurable business impact.

Strong command of P&L, forecasting, ROI, and value creation.

Demonstrated critical thinking, decision-making, and persuasive communication.

Proven ability to build high-performing teams and prioritize engagement and development.

Diverse cross-functional experience (beyond sales/marketing) and bilingual French considered assets.

Travel up to 30%

Your work will power rapid patient impact and shape the future of rare disease care in Canada and beyond. You will experience the true meaning of redefining lives - every day.

When we put unexpected teams in the same room, we redefine bold thinking with the power to inspire life-changing medicines.

In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion Rare Disease Unit, you'll find an environment where diversity is celebrated and innovation thrives. Our patient-driven culture encourages exploration of new insights that profoundly impact lives. We value kindness alongside ambition as we strive for success in serving those in need.

With tailored development programs designed for skill enhancement and empathetic understanding of patient journeys, you'll be empowered to make a difference. Supported by exceptional leaders and peers ready to lift you in marketing compliance and beyond.

Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

Ready to make a difference? Apply now!

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

Apply About employer

More about this job

Responsibilities

The Director will establish the vision and strategy for the patient experience program to enhance the entire patient journey for rare diseases. They will lead a multi-functional team, manage P&L, and orchestrate cross-functional innovation to deliver a differentiated patient experience.

Requirements

Candidates must have a bachelor's degree with 10+ years of leadership experience in sales and marketing. A strong command of P&L, advanced analytics, and the ability to build high-impact external relationships are essential.

Skills

Strategic Planning
Patient Experience
Leadership
Data Analytics
Cross-functional Collaboration
P&L Management
Forecasting
Budgeting
Risk Management
Compliance
Stakeholder Management
Business Development
Market Access
Performance Management
Strategic Partnerships
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Patient Experience
Rare Diseases
OneSource
Market Access
Strategy
P&L
Data Analytics
Forecasting
Budgeting
Compliance
PIPEDA
GDPR
Pharmacovigilance
Experience Design
Cross-functional Leadership
Performance Management
Strategic Partnerships
Value Realization
Scenario Planning
Business Development
Stakeholder Management
Healthcare
Pharmaceuticals
Operational Leadership
Patient Journey
Customer Centricity
Innovation
Risk Management
Information Security
Franchise Management

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