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Added 23 mins ago
Director, B2B and Commercial Platforms, Canada
Couche-Tard
Laval, QC
Full-time
As Director, B2B and Commercial Platforms, Canada, you will lead the strategy, development, and growth of Canada’s commercial B2B platforms across fuel, car wash, High-Speed Diesel (HSD),…
Added 23 mins ago
Credit Analyst
SRS Distribution Inc.
Nanaimo, BC
Full-time
Resolve discrepancies among management and sales team.
Added 23 mins ago
Reporting & Analysis Manager (Financial Services)
Leons Furniture Limited
Edmonton, AB
Full-time
Reporting to the Director of Payment Solutions, with a dotted line to the Vice President of Financial Services, this role will be critical to the continued growth and success of this…
Added 38 mins ago
Customer Service Manager
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
Full-time
We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will…
Added 52 mins ago
Director of Operations
Wing Snob Canada
AB · Edmonton, AB
Full-time
Role Description The Director of Operations is a full-time, on-site role based in Edmonton, AB, responsible for overseeing day-to-day operations across multiple restaurant locations. This…
Added 52 mins ago
Sales Associate II
Coach
Halton Hills, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 52 mins ago
Sales Associate II
Coach
Halton Hills, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 52 mins ago
Sales Associate II
Coach
Halton Hills, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 52 mins ago
Cashier II
Coach
Halton Hills, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 52 mins ago
Assistant Store Manager I
Coach
Mirabel, QC
Full-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 52 mins ago
Director, Private Capital - Permanent - 19162
LRO Staffing
Ottawa, ON
Full-time
Director, Private Capital - Permanent - 19162
Added 1 hour ago
Account Manager (Laval, Laurentides and Lanaudière)
Cavendish Farms
Montreal, QC
Full-time
Reporting to the Director, Foodservice Sales - Quebec, the Account Manager will be responsible for growing Cavendish Farms business through a combination of distributor partnership and…
Added 1 hour ago
Operations Director for Quick Service Restaurants
Emplo Inc.
Gatineau, QC
Full-time
Join Blue Shock Executive Search as a Director of Operations specializing in quick service restaurants. Drive operational excellence, exceeding quality and service standards in the…
Added 2 hours ago
Outside Sales Representative
Sonepar
Dartmouth, NS
Answering to the branch director, the sales representative’s main goal is to solicit new clients and to grow the current customer base in the electrical market in and around Dartmouth.
Added 2 hours ago
Director, Patient Experience Program
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
…exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey.…
Added 2 hours ago
LUVO Brand Manager - Mat Leave Contract (12 Months)
Clarion Medical Technologies
Cambridge, ON
Full-time
Reporting to the Senior Director of Marketing, the LUVO Brand Manager will play a key role in shaping and growing the LUVO brand across Canada and global markets. In this role, you'll work…
Added 2 hours ago
Senior Account Executive | Chargé de compte senior
SuccessFinder
Toronto, ON
Full-time
…talent, leadership, and HR ecosystem. Working closely with the Director, Growth & Partnerships and the executive team, you will focus on identifying, developing, and advancing strategic…
Added 2 hours ago
Philanthropy & Audience Relations Manager
Canada's Theatre Museum
Toronto, ON
Full-time
Reporting to the Executive Director, as the Philanthropy & Audience Relations Manager you will set and realize community building and revenue goals. Your main responsibilities will be:
Added 2 hours ago
Deli & Restaurant Program Specialist
Freson Bros.
Stony Plain, AB
Assist the Deli Director with product and program initiatives, including menu & recipe development, admin etc
Added 3 hours ago
Director, Enterprise Managed Services Sales
Broadcast Management Group
Toronto, ON
Full-time
Title: Director, Enterprise Managed Services Sales (Senior Director for the right candidate)
Added 3 hours ago
Estimating and Procurement Manager
The Taggart Group of Companies
Ottawa, ON
Full-time
…accurate, complete and aligned with construction requirements, sales commitments and financial objectives. Working closely with the Director of Operations and key internal and external…
Added 3 hours ago
Senior Graphic Designer
Superior Glove
Acton, ON
$60,000 to $72,000 CAD / year
Full-time
…mindset. Reporting to the Design Strategist, Team Lead (Art Director), you’ll work closely with the graphic design team and cross-functional partners to develop creative concepts and…
Added 3 hours ago
Clinic Manager
Skin Vitality Medical Clinic
Barrie, ON
$55,000 to $60,000 CAD / year
Full-time
…fast-paced work environment. Acting under the supervision of the Director of Operations/Assistant Director of Operations, the Clinic Manager is responsible for overseeing the daily…
Added 3 hours ago
Front Desk Manager
Park Hyatt
Toronto, ON
Full-time
Work with the Director of Rooms to develop the department budget and control labour and operating expenses.
Added 3 hours ago
Director, Alumni Engagement - Advancement, University Relations
MacEwan University
AB · Edmonton, AB
Full-time
MacEwan University is seeking a Director, Alumni Engagement for a full-time continuing opportunity with our Advancement department.

AstraZeneca

Director, Patient Experience Program

Mississauga, ON, Canada
Canada - Mississauga, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Education: Bachelor’s degree
Experience: 10+ years of relevant leadership experience, including roles in sales and marketing.
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Are you ready to shape a market-leading, integrated patient experience for Rare Diseases? OneSource at Alexion Canada delivers exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey. This role calls for an enterprise leader who can listen deeply, understand evolving organizational needs, and inspire teams to shape the strategies, capabilities, and resources that will define our future.

You are an enterprise leader who anticipates organizational needs, builds future ready capabilities, and deploys resources to deliver impact across therapeutic areas. You’ll harness proprietary data and advanced analytics to personalize support, improve outcomes, and demonstrate value. Leading a team of Operational and Patient Experience Leads, you will align closely with cross functional Franchise Teams to deliver a clearly differentiated OneSource experience. Reporting to the Head of Market Access and Patient Experience, you will be the executive owner of OneSource outcomes, risk, compliance, and value realization.

Accountability

Set the vision and program strategy: Define and champion a bold, industry-leading patient experience strategy for rare diseases that delivers unmatched service to patients and HCPs and creates a clearly differentiated OneSource experience.

Drive patient and customer centricity: Embed a relentless patient and HCP focus, create a culture with the team to continuously scan guidelines and competitive moves, and translate insights into strategies and tactics that extend OneSource’s leadership.

Lead and develop a high-performing team: Provide clear direction and inspiring leadership to a multi-functional organization, elevating engagement, capability, and talent. Build future-ready capabilities (e.g., experience design) and succession pipelines.

Orchestrate cross-functional innovation and growth: Mobilize and align interdependent cross-functional department leads across businesses and divisions to innovate at pace, accelerate growth, and meet or exceed financial commitments.

Optimize external ecosystem performance: Shape strategic partnerships and negotiate performance frameworks with vendors and service providers to deliver market-leading service levels, capabilities, and offerings that power the OneSource strategic plan. Build and cultivate senior relationships with key parters, converting needs and insights into scalable business opportunities and differentiation.

Leverage data and analytics as a strategic asset: Partner with Data Management to evolve advanced analytics, applications, and a comprehensive patient journey data hub that informs decisions, personalizes support, and delivers impact.

Own financial stewardship: Lead forecasting, budgeting, and performance management for OneSource, ensuring disciplined investment and sustained value creation. Own enterprise P&L elements and multi-year funding models, demonstrating impact, productivity, and cost-to-serve optimization, drive benefits realization and scenario planning.

Governance, Risk, and Compliance: Facilitate governance forums; ensure compliance with regulatory, pharmacovigilance, privacy (e.g., PIPEDA/GDPR), and information security requirements.

Essential Skills/Experience

Bachelor’s degree required; MBA or advanced degree in business or sciences preferred.

10+ years of relevant leadership experience, including roles in sales and marketing.

Proven ability to articulate and align franchise/divisional vision and priorities.

Track record of building high-impact external relationships that unlock growth.

Advanced analytical skills to translate patient, customer, and market data into strategic actions.

History of designing and implementing customer solutions that drive measurable business impact.

Strong command of P&L, forecasting, ROI, and value creation.

Demonstrated critical thinking, decision-making, and persuasive communication.

Proven ability to build high-performing teams and prioritize engagement and development.

Diverse cross-functional experience (beyond sales/marketing) and bilingual French considered assets.

Travel up to 30%

Your work will power rapid patient impact and shape the future of rare disease care in Canada and beyond. You will experience the true meaning of redefining lives - every day.

When we put unexpected teams in the same room, we redefine bold thinking with the power to inspire life-changing medicines.

In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion Rare Disease Unit, you'll find an environment where diversity is celebrated and innovation thrives. Our patient-driven culture encourages exploration of new insights that profoundly impact lives. We value kindness alongside ambition as we strive for success in serving those in need.

With tailored development programs designed for skill enhancement and empathetic understanding of patient journeys, you'll be empowered to make a difference. Supported by exceptional leaders and peers ready to lift you in marketing compliance and beyond.

Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

Ready to make a difference? Apply now!

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

Apply About employer

More about this job

Responsibilities

The Director will establish the vision and strategy for the patient experience program to enhance the entire patient journey for rare diseases. They will lead a multi-functional team, manage P&L, and orchestrate cross-functional innovation to deliver a differentiated patient experience.

Requirements

Candidates must have a bachelor's degree with 10+ years of leadership experience in sales and marketing. A strong command of P&L, advanced analytics, and the ability to build high-impact external relationships are essential.

Skills

Strategic Planning
Patient Experience
Leadership
Data Analytics
Cross-functional Collaboration
P&L Management
Forecasting
Budgeting
Risk Management
Compliance
Stakeholder Management
Business Development
Market Access
Performance Management
Strategic Partnerships
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Patient Experience
Rare Diseases
OneSource
Market Access
Strategy
P&L
Data Analytics
Forecasting
Budgeting
Compliance
PIPEDA
GDPR
Pharmacovigilance
Experience Design
Cross-functional Leadership
Performance Management
Strategic Partnerships
Value Realization
Scenario Planning
Business Development
Stakeholder Management
Healthcare
Pharmaceuticals
Operational Leadership
Patient Journey
Customer Centricity
Innovation
Risk Management
Information Security
Franchise Management

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