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Added 26 mins ago
Director, Magasin
Loblaw Companies Limited
Montreal, QC
Full-time
Provide input to the District Manager to help shape business strategy
Added 26 mins ago
Contract Manager - 18 Months
Loblaw Companies Limited
Brampton, ON
Full-time
The Contract Manger will join a team reporting to the Sr. Director - Strategic Sourcing. The primary responsibility for this role is to successfully understand the business needs, draft and…
Added 26 mins ago
8th Grade Spanish Teacher (26-27) SY
Uplift RTCC - Alumni Career Services
Spanish, ON
Full-time
Stays at school until time designated by School Director/Managing Director or as business necessitates.
Added 41 mins ago
Director of Lodging
Red Mountain Resort
Rossland, BC
$75,000 to $85,000 CAD / year
The Director of Lodging leads the operation, financial performance, and growth of RED Property Management (RPM). The role carries full accountability for RPM’s P&L, lodging operations,…
Added 57 mins ago
Board Member
I Can for Kids
Calgary, AB
Full-time
This Director brings fundraising and revenue-development expertise to the Board and provides strategic guidance to strengthen iCAN’s long-term sustainability. The role supports the…
Added 57 mins ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Montreal, QC
Full-time
Experience in business development, proposal support, and client relationship management.
Added 57 mins ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Montreal, QC
Full-time
Experience in business development, proposal support, and client relationship management.
Added 57 mins ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Toronto, ON
Full-time
Experience in business development, proposal support, and client relationship management.
Added 1 hour ago
Communications Assistant
Manufacturing Job Site
Thunder Bay, ON
Internship
Under the direct supervision of the Director – Communications & Government Relations, the Communications Assistant is responsible for supporting communications activities, events and…
Added 1 hour ago
Team Leader, Temp Full Time
Taproot Community Support Services
Fort McMurray, AB
Full-time
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 1 hour ago
Director of Finance & Operations
Saskatchewan Pulse Growers
Saskatoon, SK
Full-time
As a member of the Leadership Team, the Director will oversee budgeting, financial reporting, audit coordination, financial compliance, and business analysis. The role is also responsible…
Added 1 hour ago
Director, Merchandising Optimization and Execution
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Added 1 hour ago
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 1 hour ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
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Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
Full-time
…elderly - in a welcoming and inclusive environment. Our Medical Director, Dr. Virginia Le, is a bilingual (English and Vietnamese) family physician deeply committed to clinical…
Added 2 hours ago
Finance Manager
Clarity Recruitment
ON · Peel, ON
$130,000 to $145,000 CAD / year
Full-time
Our client is the Canadian arm of a global consumer packaged goods manufacturer. The business runs on a disciplined operating model built around steady organic revenue growth, gross margin…
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Manager, IT Solutions Delivery, Go-to-Market and Digital Solutions, SAEC Platform
iA Financial Group (Industrial Alliance)
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Executive Director
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Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
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Experience in business, community or economic development, placemaking,
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District Manager II Operations (Greater Toronto Area))
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Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in…
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Director, Product Line Management
Teledyne Technologies Incorporated
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical…
Added 2 hours ago
Sr. Sales Manager, Canada - Starlink Enterprise Sales
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…Canada. This role reports directly into the Enterprise Sales Director – Canada and will play a key part in building Starlink’s enterprise presence in the Canadian market. Starlink delivers…
Added 3 hours ago
Director, B2B and Commercial Platforms, Canada
Couche-Tard
Laval, QC
Full-time
As Director, B2B and Commercial Platforms, Canada, you will lead the strategy, development, and growth of Canada’s commercial B2B platforms across fuel, car wash, High-Speed Diesel (HSD),…
Added 3 hours ago
Credit Analyst
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Full-time
Assist with any projects and tasks required by the Credit Director.
Added 3 hours ago
Director, Capital Delivery (Ontario Place)
Infrastructure Ontario
Toronto, ON
Full-time
…recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial…
Added 3 hours ago
Associate Director, Legal Services - Construction
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As a member of the Oxford Legal Services team, the Associate Director, Legal Services will advise directly and/or manage legal support on construction and development projects across the…

AstraZeneca

Director, Patient Experience Program

Mississauga, ON, Canada
Canada - Mississauga, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Education: Bachelor’s degree
Experience: 10+ years of relevant leadership experience, including roles in sales and marketing.
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Are you ready to shape a market-leading, integrated patient experience for Rare Diseases? OneSource at Alexion Canada delivers exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey. This role calls for an enterprise leader who can listen deeply, understand evolving organizational needs, and inspire teams to shape the strategies, capabilities, and resources that will define our future.

You are an enterprise leader who anticipates organizational needs, builds future ready capabilities, and deploys resources to deliver impact across therapeutic areas. You’ll harness proprietary data and advanced analytics to personalize support, improve outcomes, and demonstrate value. Leading a team of Operational and Patient Experience Leads, you will align closely with cross functional Franchise Teams to deliver a clearly differentiated OneSource experience. Reporting to the Head of Market Access and Patient Experience, you will be the executive owner of OneSource outcomes, risk, compliance, and value realization.

Accountability

Set the vision and program strategy: Define and champion a bold, industry-leading patient experience strategy for rare diseases that delivers unmatched service to patients and HCPs and creates a clearly differentiated OneSource experience.

Drive patient and customer centricity: Embed a relentless patient and HCP focus, create a culture with the team to continuously scan guidelines and competitive moves, and translate insights into strategies and tactics that extend OneSource’s leadership.

Lead and develop a high-performing team: Provide clear direction and inspiring leadership to a multi-functional organization, elevating engagement, capability, and talent. Build future-ready capabilities (e.g., experience design) and succession pipelines.

Orchestrate cross-functional innovation and growth: Mobilize and align interdependent cross-functional department leads across businesses and divisions to innovate at pace, accelerate growth, and meet or exceed financial commitments.

Optimize external ecosystem performance: Shape strategic partnerships and negotiate performance frameworks with vendors and service providers to deliver market-leading service levels, capabilities, and offerings that power the OneSource strategic plan. Build and cultivate senior relationships with key parters, converting needs and insights into scalable business opportunities and differentiation.

Leverage data and analytics as a strategic asset: Partner with Data Management to evolve advanced analytics, applications, and a comprehensive patient journey data hub that informs decisions, personalizes support, and delivers impact.

Own financial stewardship: Lead forecasting, budgeting, and performance management for OneSource, ensuring disciplined investment and sustained value creation. Own enterprise P&L elements and multi-year funding models, demonstrating impact, productivity, and cost-to-serve optimization, drive benefits realization and scenario planning.

Governance, Risk, and Compliance: Facilitate governance forums; ensure compliance with regulatory, pharmacovigilance, privacy (e.g., PIPEDA/GDPR), and information security requirements.

Essential Skills/Experience

Bachelor’s degree required; MBA or advanced degree in business or sciences preferred.

10+ years of relevant leadership experience, including roles in sales and marketing.

Proven ability to articulate and align franchise/divisional vision and priorities.

Track record of building high-impact external relationships that unlock growth.

Advanced analytical skills to translate patient, customer, and market data into strategic actions.

History of designing and implementing customer solutions that drive measurable business impact.

Strong command of P&L, forecasting, ROI, and value creation.

Demonstrated critical thinking, decision-making, and persuasive communication.

Proven ability to build high-performing teams and prioritize engagement and development.

Diverse cross-functional experience (beyond sales/marketing) and bilingual French considered assets.

Travel up to 30%

Your work will power rapid patient impact and shape the future of rare disease care in Canada and beyond. You will experience the true meaning of redefining lives - every day.

When we put unexpected teams in the same room, we redefine bold thinking with the power to inspire life-changing medicines.

In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion Rare Disease Unit, you'll find an environment where diversity is celebrated and innovation thrives. Our patient-driven culture encourages exploration of new insights that profoundly impact lives. We value kindness alongside ambition as we strive for success in serving those in need.

With tailored development programs designed for skill enhancement and empathetic understanding of patient journeys, you'll be empowered to make a difference. Supported by exceptional leaders and peers ready to lift you in marketing compliance and beyond.

Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

Ready to make a difference? Apply now!

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

Apply About employer

More about this job

Responsibilities

The Director will establish the vision and strategy for the patient experience program to enhance the entire patient journey for rare diseases. They will lead a multi-functional team, manage P&L, and orchestrate cross-functional innovation to deliver a differentiated patient experience.

Requirements

Candidates must have a bachelor's degree with 10+ years of leadership experience in sales and marketing. A strong command of P&L, advanced analytics, and the ability to build high-impact external relationships are essential.

Skills

Strategic Planning
Patient Experience
Leadership
Data Analytics
Cross-functional Collaboration
P&L Management
Forecasting
Budgeting
Risk Management
Compliance
Stakeholder Management
Business Development
Market Access
Performance Management
Strategic Partnerships
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Patient Experience
Rare Diseases
OneSource
Market Access
Strategy
P&L
Data Analytics
Forecasting
Budgeting
Compliance
PIPEDA
GDPR
Pharmacovigilance
Experience Design
Cross-functional Leadership
Performance Management
Strategic Partnerships
Value Realization
Scenario Planning
Business Development
Stakeholder Management
Healthcare
Pharmaceuticals
Operational Leadership
Patient Journey
Customer Centricity
Innovation
Risk Management
Information Security
Franchise Management

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