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Added 9 mins ago
Senior Client Services Specialist
Avison Young | Canada
Calgary, AB
Full-time
Located in our Calgary office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a…
Added 9 mins ago
Director, Patient Experience Program
Alexion Pharmaceuticals, Inc.
Mississauga, ON
Full-time
…exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey.…
Added 9 mins ago
Data Scientist, Risk Modeling & Analytics
Financeit
Toronto, ON
$75,000 to $100,000 CAD / year
Full-time
…organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail…
Added 9 mins ago
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
Full-time
Added 9 mins ago
Directeur(trice), TI et intelligence d’affaires /Director, IT & BI
ENERGY TRANSPORTATION GROUP
Montreal, QC
Full-time
Added 9 mins ago
Director of the Parts Department
W3Global
Mirabel, QC
$85,000 to $110,000 CAD / year
Full-time
Develop and implement sales strategies for the parts department.
Added 40 mins ago
Sales Snr Director Data Platform
Oracle
Canada
$183,900 to $302,000 CAD / year
Full-time
Leading a national organization of Sales and partnering with Sales Engineering professionals, you will develop and execute the go-to-market strategy for Oracle's AI Data Platform portfolio…
Added 55 mins ago
Senior Agentic Demand Generation Manager
Absorb
Remote, Canada
Full-time · Remote
…make a significant and immediate impact." Mark Lynch - Senior Director, Demand…
Added 1 hour ago
Directeur(trice), TI et intelligence d’affaires / Director, IT & Business Intelligence
ENERGY TRANSPORTATION GROUP
Montreal, QC
Full-time
ENERGY is looking for a Director, IT & Business Intelligence to lead the evolution of our technology, systems integration, and data environment during an important phase of transformation…
Added 1 hour ago
Vice-President, Consulting Services - Atlantic Canada
KBRS
NS · Nova Scotia, Canada
Full-time
…CGI’s Atlantic Canadian consulting business, including its Director Consulting Services (DCS) and Director Consulting Expert (DCE) leadership, and have overall accountability for the…
Added 1 hour ago
Director, Consulting Expert (DCE)
KBRS
NS · Nova Scotia, Canada
Full-time
CGI is seeking a Director, Consulting Expert (DCE) to serve as a trusted executive advisor, recognized subject matter expert and market-facing consulting leader across Atlantic Canada.
Added 1 hour ago
Product Manager, Photonic Design and Simulation
Synopsys
Vancouver, BC
…talking about FDTD mesh refinement and then walking into a sales call to explain why that matters to someone designing a silicon photonics transceiver for a hyperscale data…
Added 1 hour ago
Measurement Partnerships Manager
Electronic Arts
Vancouver, BC
…them understand and use their results. You'll report to the Director of Advertising Intelligence and need to be comfortable discussing technical details with vendors and data with…
Added 1 hour ago
Director, Compliance (Supervision and Monitoring)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
The Director, Supervision and Monitoring is responsible for designing, executing, and continuously enhancing a robust compliance monitoring and supervision program covering both mutual fund…
Added 1 hour ago
Product Owner
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
Reporting to the Director, Platform Owner, the Product Owner leads the vision, roadmap and evolution of the Traditional Product Development squad. Working with an agile squad and…
Added 1 hour ago
Best Practice Consultant, Operational Services
Sun Life
Waterloo, ON · Sun Life Waterloo King
Full-time
Added 1 hour ago
Senior Best Practice Consultant, Process & Enablement
Sun Life
Waterloo, ON · Sun Life Waterloo King
Full-time
Added 1 hour ago
Manager, Sales Support, Temporary
Aviso Wealth
Remote, Canada
$93,000 to $113,000 CAD / year
Temporary · Remote
Reporting to the Director of Inside Sales the Manager, Sales Support is responsible for leading and overseeing the Sales Associate team, ensuring smooth operation and exceptional support…
Added 1 hour ago
Director HR, Total Rewards
Celestica International LP
Toronto, ON
The Director HR, Total Rewards (Sales Incentive Program) is responsible for the design, implementation, and ongoing evaluation of Celestica's compensation and benefits programs including…
Added 1 hour ago
Director, Commercialization
CIBC
Toronto, ON
Full-time
…support day-to-day business operations with confidence. As a Director, Commercialization, you'll lead the commercialization strategy for new and existing Transaction Banking products,…
Added 1 hour ago
Accountant | REMOTE (Ontario)
Gatekeeper
Remote, Canada
Full-time · Remote
Following private equity investment from Vista Equity Partners, we are scaling rapidly and looking to build out our Account Director team.
Added 1 hour ago
Clinical Support Specialist LTC
Medline Industries, LP
AB
Part-time
Reporting to: Senior Director Clinical Services, LTC
Added 1 hour ago
Client Advisor
KITH
Vancouver, BC · Kith Vancouver
Part-time
…Advisor seeks to foster and grow client relations to drive sales. The Client Advisor supports company and management initiatives/direction, while always adhering to the brand’s policies and…
Added 1 hour ago
Application Engineering Team Lead – HVAC & Chiller Systems
Aplin
Quebec, QC
Full-time
Reporting to the Director of Application Engineering, this position combines hands-on technical leadership with people management, customer support, and collaboration with Sales,…
Added 2 hours ago
Pricing Analyst
ICS Courier
Brampton, ON
Full-time
Key resource in the Revenue Management department and under the direction of the Director, Revenue Management, identify process improvement opportunities, recommend solutions, lead…

AstraZeneca

Director, Patient Experience Program

Mississauga, ON, Canada
Canada - Mississauga, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Education: Bachelor’s degree
Experience: 10+ years of relevant leadership experience, including roles in sales and marketing.
Posting language: English
Posted: Sep 30, 2026

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Original job description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Are you ready to shape a market-leading, integrated patient experience for Rare Diseases? OneSource at Alexion Canada delivers exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey. This role calls for an enterprise leader who can listen deeply, understand evolving organizational needs, and inspire teams to shape the strategies, capabilities, and resources that will define our future.

You are an enterprise leader who anticipates organizational needs, builds future ready capabilities, and deploys resources to deliver impact across therapeutic areas. You’ll harness proprietary data and advanced analytics to personalize support, improve outcomes, and demonstrate value. Leading a team of Operational and Patient Experience Leads, you will align closely with cross functional Franchise Teams to deliver a clearly differentiated OneSource experience. Reporting to the Head of Market Access and Patient Experience, you will be the executive owner of OneSource outcomes, risk, compliance, and value realization.

Accountability

Set the vision and program strategy: Define and champion a bold, industry-leading patient experience strategy for rare diseases that delivers unmatched service to patients and HCPs and creates a clearly differentiated OneSource experience.

Drive patient and customer centricity: Embed a relentless patient and HCP focus, create a culture with the team to continuously scan guidelines and competitive moves, and translate insights into strategies and tactics that extend OneSource’s leadership.

Lead and develop a high-performing team: Provide clear direction and inspiring leadership to a multi-functional organization, elevating engagement, capability, and talent. Build future-ready capabilities (e.g., experience design) and succession pipelines.

Orchestrate cross-functional innovation and growth: Mobilize and align interdependent cross-functional department leads across businesses and divisions to innovate at pace, accelerate growth, and meet or exceed financial commitments.

Optimize external ecosystem performance: Shape strategic partnerships and negotiate performance frameworks with vendors and service providers to deliver market-leading service levels, capabilities, and offerings that power the OneSource strategic plan. Build and cultivate senior relationships with key parters, converting needs and insights into scalable business opportunities and differentiation.

Leverage data and analytics as a strategic asset: Partner with Data Management to evolve advanced analytics, applications, and a comprehensive patient journey data hub that informs decisions, personalizes support, and delivers impact.

Own financial stewardship: Lead forecasting, budgeting, and performance management for OneSource, ensuring disciplined investment and sustained value creation. Own enterprise P&L elements and multi-year funding models, demonstrating impact, productivity, and cost-to-serve optimization, drive benefits realization and scenario planning.

Governance, Risk, and Compliance: Facilitate governance forums; ensure compliance with regulatory, pharmacovigilance, privacy (e.g., PIPEDA/GDPR), and information security requirements.

Essential Skills/Experience

Bachelor’s degree required; MBA or advanced degree in business or sciences preferred.

10+ years of relevant leadership experience, including roles in sales and marketing.

Proven ability to articulate and align franchise/divisional vision and priorities.

Track record of building high-impact external relationships that unlock growth.

Advanced analytical skills to translate patient, customer, and market data into strategic actions.

History of designing and implementing customer solutions that drive measurable business impact.

Strong command of P&L, forecasting, ROI, and value creation.

Demonstrated critical thinking, decision-making, and persuasive communication.

Proven ability to build high-performing teams and prioritize engagement and development.

Diverse cross-functional experience (beyond sales/marketing) and bilingual French considered assets.

Travel up to 30%

Your work will power rapid patient impact and shape the future of rare disease care in Canada and beyond. You will experience the true meaning of redefining lives - every day.

When we put unexpected teams in the same room, we redefine bold thinking with the power to inspire life-changing medicines.

In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion Rare Disease Unit, you'll find an environment where diversity is celebrated and innovation thrives. Our patient-driven culture encourages exploration of new insights that profoundly impact lives. We value kindness alongside ambition as we strive for success in serving those in need.

With tailored development programs designed for skill enhancement and empathetic understanding of patient journeys, you'll be empowered to make a difference. Supported by exceptional leaders and peers ready to lift you in marketing compliance and beyond.

Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

Ready to make a difference? Apply now!

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

Apply About employer

More about this job

Responsibilities

The Director will establish the vision and strategy for the patient experience program to enhance the entire patient journey for rare diseases. They will lead a multi-functional team, manage P&L, and orchestrate cross-functional innovation to deliver a differentiated patient experience.

Requirements

Candidates must have a bachelor's degree with 10+ years of leadership experience in sales and marketing. A strong command of P&L, advanced analytics, and the ability to build high-impact external relationships are essential.

Skills

Strategic Planning
Patient Experience
Leadership
Data Analytics
Cross-functional Collaboration
P&L Management
Forecasting
Budgeting
Risk Management
Compliance
Stakeholder Management
Business Development
Market Access
Performance Management
Strategic Partnerships
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Patient Experience
Rare Diseases
OneSource
Market Access
Strategy
P&L
Data Analytics
Forecasting
Budgeting
Compliance
PIPEDA
GDPR
Pharmacovigilance
Experience Design
Cross-functional Leadership
Performance Management
Strategic Partnerships
Value Realization
Scenario Planning
Business Development
Stakeholder Management
Healthcare
Pharmaceuticals
Operational Leadership
Patient Journey
Customer Centricity
Innovation
Risk Management
Information Security
Franchise Management

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