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Added 27 mins ago
Senior Director, News and University Affairs
The University of British Columbia
Vancouver, BC
$13,531.92 to $20,284.5 CAD / month
Full-time
The University of British Columbia is seeking an experienced and strategic communications leader to serve as the Senior Director, News and University Affairs.
Added 28 mins ago
Senior Director, News and University Affairs
University of British Columbia
Vancouver, BC · UBCV | Cecil Green Park House (CGPH)
$13,531.92 to $20,284.5 CAD / month
Full-time
The University of British Columbia is seeking an experienced and strategic communications leader to serve as the Senior Director, News and University Affairs.
Added 57 mins ago
Director of Operations
Quest Talent Search Solutions Ltd.
Vancouver, BC · Greater Vancouver, BC
$120,000 to $150,000 CAD / year
Full-time
Director of Operations | Transportation & Logistics
Added 1 hour ago
Associate Director, Investments
Marcus & Millichap
AB · Edmonton, AB
Other
Advising owners and investors on pricing, positioning, and execution strategy
Added 1 hour ago
Associate Director, Investments
Marcus & Millichap
Vancouver, BC
Other
Advising owners and investors on pricing, positioning, and execution strategy
Added 1 hour ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
As a Risk Modelling Services, Actuarial P&C Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 1 hour ago
Associate Director, Investments
Marcus & Millichap
Toronto, ON
Other
Advising owners and investors on pricing, positioning, and execution strategy
Added 1 hour ago
Job Board
MainMicro
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…into a high-performance force. This is the person who turns strategy into skill - building the coaching, curriculum, and tools our sellers rely on to win, and doing it in a way that…
Added 1 hour ago
Director Procurement & Logistics
MacDonald Search Group
Parry Sound, ON
Full-time
I’m working on a confidential search for a Director of Procurement & Logistics with a premium, high-growth food manufacturer based in Ontario (relocation likely to an amazing part of the…
Added 1 hour ago
Director Procurement & Logistics
MacDonald Search Group
Parry Sound, ON
Full-time
Our client, an established and growing Canadian food manufacturer, is seeking an experienced Director of Procurement & Logistics to lead procurement, sourcing, logistics, warehousing and…
Added 1 hour ago
Responsable senior, Gestion des affaires ingénierie / Senior Engineering, Business Management
Airbus Aircraft
Montreal, QC
Full-time
Added 2 hours ago
General Manager
West Coast Seniors Housing Management Limited Partnership
Coquitlam, BC
$105,000 to $115,000 CAD / year
Full-time
to the Director, the General Manager (GM) is accountable for managing and
Added 3 hours ago
IT MANAGER
AFD Petroleum Ltd.
Edmonton, AB
Build and maintain the IT strategy and roadmap with the Director of Digital Solutions and Analytics.
Added 3 hours ago
Industry Partnership & Employer Engagement Coordinator
Jobbe
Antigonish, NS
Full-time
…in enterprise technology management. Reporting to the Acting Director, Experiential Learning Operations, this position will develop local, national, and international relationships with…
Added 3 hours ago
General Manager
Retirement Concepts
Coquitlam, BC
$105,000 to $115,000 CAD / year
Full-time
Reporting to the Director, the General Manager (GM) is accountable for managing and providing leadership for assigned site-based operations.
Added 3 hours ago
Project Manager, IT Project Management
Health Sciences North
ON · Sudbury, ON
Act as the link between eHealth Strategy and Execution (e.g. local, regional, provincial, or national strategy). Ensure the timely, efficient, and quality implementation of Information…
Added 3 hours ago
Project Manager, IT Project Management
Health Sciences North
ON · Sudbury, ON
Act as the link between eHealth Strategy and Execution (e.g. local, regional, provincial, or national strategy). Ensure the timely, efficient, and quality implementation of Information…
Added 3 hours ago
Senior Coordinator, Alumni Relations and Community Partnerships
University of Ottawa
Ottawa, ON · Desmarais Hall
Full-time
Reporting to the Director, Alumni Engagement and Community Partnerships, the incumbent provides operational coordination, systems support, and process oversight for alumni, community…
Added 3 hours ago
Director, Maintenance & Facilities
Groupe Dynamite
Mont-Royal, QC
Full-time
The Director of Maintenance and Facilities leads the company's maintenance and facilities function, overseeing operations across all sites - including new international locations - from…
Added 3 hours ago
Inside Sales Associate
Equitable
Waterloo, ON
Reports To: Director, Distribution Strategy, Planning and Support
Added 4 hours ago
Senior Marketing Manager
British Council
Canada
Full-time
To support the Director of Marketing / Head of Marketing in the development and implementation of the country marketing strategy and plans for English and Exams (E&E), ensuring alignment…
Added 4 hours ago
Director - Global Procurement, Store Development & Facilities
lululemon
Vancouver, BC
Full-time
The Director, Facilities & Store Development Procurement supports stakeholders across key corporate, retail and design business areas in meeting their business goals and objectives. In…
Added 4 hours ago
Director, Technical Development - Women's Athletic
lululemon
Vancouver, BC
Full-time
…excellence, and the successful execution of our global product…
Added 4 hours ago
Director, Magasin
Loblaw Companies Limited
Montreal, QC
Full-time
Provide input to the District Manager to help shape business strategy
Added 5 hours ago
Board Member
I Can for Kids
Calgary, AB
Full-time
…leadership, oversight, accountability, and stewardship. The Executive Director is responsible for day-to-day operations and implementation. Directors contribute their expertise at a…

AstraZeneca

Director, Patient Experience Program

Mississauga, ON, Canada
Canada - Mississauga, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Education: Bachelor’s degree
Experience: 10+ years of relevant leadership experience, including roles in sales and marketing.
Posting language: English
Posted: Sep 30, 2026

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Original job description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Are you ready to shape a market-leading, integrated patient experience for Rare Diseases? OneSource at Alexion Canada delivers exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey. This role calls for an enterprise leader who can listen deeply, understand evolving organizational needs, and inspire teams to shape the strategies, capabilities, and resources that will define our future.

You are an enterprise leader who anticipates organizational needs, builds future ready capabilities, and deploys resources to deliver impact across therapeutic areas. You’ll harness proprietary data and advanced analytics to personalize support, improve outcomes, and demonstrate value. Leading a team of Operational and Patient Experience Leads, you will align closely with cross functional Franchise Teams to deliver a clearly differentiated OneSource experience. Reporting to the Head of Market Access and Patient Experience, you will be the executive owner of OneSource outcomes, risk, compliance, and value realization.

Accountability

Set the vision and program strategy: Define and champion a bold, industry-leading patient experience strategy for rare diseases that delivers unmatched service to patients and HCPs and creates a clearly differentiated OneSource experience.

Drive patient and customer centricity: Embed a relentless patient and HCP focus, create a culture with the team to continuously scan guidelines and competitive moves, and translate insights into strategies and tactics that extend OneSource’s leadership.

Lead and develop a high-performing team: Provide clear direction and inspiring leadership to a multi-functional organization, elevating engagement, capability, and talent. Build future-ready capabilities (e.g., experience design) and succession pipelines.

Orchestrate cross-functional innovation and growth: Mobilize and align interdependent cross-functional department leads across businesses and divisions to innovate at pace, accelerate growth, and meet or exceed financial commitments.

Optimize external ecosystem performance: Shape strategic partnerships and negotiate performance frameworks with vendors and service providers to deliver market-leading service levels, capabilities, and offerings that power the OneSource strategic plan. Build and cultivate senior relationships with key parters, converting needs and insights into scalable business opportunities and differentiation.

Leverage data and analytics as a strategic asset: Partner with Data Management to evolve advanced analytics, applications, and a comprehensive patient journey data hub that informs decisions, personalizes support, and delivers impact.

Own financial stewardship: Lead forecasting, budgeting, and performance management for OneSource, ensuring disciplined investment and sustained value creation. Own enterprise P&L elements and multi-year funding models, demonstrating impact, productivity, and cost-to-serve optimization, drive benefits realization and scenario planning.

Governance, Risk, and Compliance: Facilitate governance forums; ensure compliance with regulatory, pharmacovigilance, privacy (e.g., PIPEDA/GDPR), and information security requirements.

Essential Skills/Experience

Bachelor’s degree required; MBA or advanced degree in business or sciences preferred.

10+ years of relevant leadership experience, including roles in sales and marketing.

Proven ability to articulate and align franchise/divisional vision and priorities.

Track record of building high-impact external relationships that unlock growth.

Advanced analytical skills to translate patient, customer, and market data into strategic actions.

History of designing and implementing customer solutions that drive measurable business impact.

Strong command of P&L, forecasting, ROI, and value creation.

Demonstrated critical thinking, decision-making, and persuasive communication.

Proven ability to build high-performing teams and prioritize engagement and development.

Diverse cross-functional experience (beyond sales/marketing) and bilingual French considered assets.

Travel up to 30%

Your work will power rapid patient impact and shape the future of rare disease care in Canada and beyond. You will experience the true meaning of redefining lives - every day.

When we put unexpected teams in the same room, we redefine bold thinking with the power to inspire life-changing medicines.

In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion Rare Disease Unit, you'll find an environment where diversity is celebrated and innovation thrives. Our patient-driven culture encourages exploration of new insights that profoundly impact lives. We value kindness alongside ambition as we strive for success in serving those in need.

With tailored development programs designed for skill enhancement and empathetic understanding of patient journeys, you'll be empowered to make a difference. Supported by exceptional leaders and peers ready to lift you in marketing compliance and beyond.

Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

Ready to make a difference? Apply now!

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

Apply About employer

More about this job

Responsibilities

The Director will establish the vision and strategy for the patient experience program to enhance the entire patient journey for rare diseases. They will lead a multi-functional team, manage P&L, and orchestrate cross-functional innovation to deliver a differentiated patient experience.

Requirements

Candidates must have a bachelor's degree with 10+ years of leadership experience in sales and marketing. A strong command of P&L, advanced analytics, and the ability to build high-impact external relationships are essential.

Skills

Strategic Planning
Patient Experience
Leadership
Data Analytics
Cross-functional Collaboration
P&L Management
Forecasting
Budgeting
Risk Management
Compliance
Stakeholder Management
Business Development
Market Access
Performance Management
Strategic Partnerships
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Patient Experience
Rare Diseases
OneSource
Market Access
Strategy
P&L
Data Analytics
Forecasting
Budgeting
Compliance
PIPEDA
GDPR
Pharmacovigilance
Experience Design
Cross-functional Leadership
Performance Management
Strategic Partnerships
Value Realization
Scenario Planning
Business Development
Stakeholder Management
Healthcare
Pharmaceuticals
Operational Leadership
Patient Journey
Customer Centricity
Innovation
Risk Management
Information Security
Franchise Management

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