Jobs in Canada

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Added 7 mins ago
FH
Physician Lead, Quality Improvement (QI) - Long Term Care
Fraser Health Authority
Surrey, BC
- Part-time
The Quality Improvement (QI) Physician Lead is a physician leader with a strong commitment to high-quality, person- and family-centred care for older adults. The role is grounded in…
Added 7 mins ago
R
SAP Solution Architect
Raise
Oshawa, ON
- Full-time
You’ll lead end-to-end solution design and keep business requirements, SAP platforms, integration, security, data, and operations aligned with OPG enterprise architecture strategy. You’re…
Added 7 mins ago
TI
Artificial Intelligence Engineer
TMT IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- $100 to $105 CAD / hour
- Contract
Lead and actively contribute to the development of AI products, pilots and solutions, with a focus on clean, maintainable code using Python, React, and AWS tools.
Added 7 mins ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
…(PySpark/Scala). The ideal candidate will have a solid background in SQL, data transformation techniques, and cloud platforms (Azure/AWS/GCP), with a particular emphasis on Azure. This role…
Added 7 mins ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
…(PySpark/Scala). The ideal candidate will have a solid background in SQL, data transformation techniques, and cloud platforms (Azure/AWS/GCP), with a particular emphasis on Azure. This role…
Added 7 mins ago
L
Senior Solution Architect - Agentforce/ Salesforce
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Vancouver, BC
- Full-time
Establish architecture for security, identity, permissions, data access, governance, auditability, and responsible AI usage.
Added 7 mins ago
SR
Senior EAM / CMMS Implementation & Operations Manager
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Vancouver, BC
- $100,000 to $140,000 CAD / year
- Full-time
Lead end-to-end EAM/CMMS implementations, including requirements gathering, solution design, project planning, configuration, data migration, testing, go-live, and post-implementation…
Added 7 mins ago
L
Senior Manager, Product and Operations, AI/ML Science
lululemon
Vancouver, BC
- Full-time
The Enterprise Data & AI team is a strategic and operational driver of growth for lululemon, owning and building the data and AI platforms and products that enable the enterprise to operate…
Added 8 mins ago
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Senior Data Analyst
Fusemachines
Remote, Canada
- Contract
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We are seeking a talented and experienced Senior Data Analyst / Analytics Engineer with deep expertise in Tableau, Google BigQuery, Snowflake, and modern data modeling (dbt, Omni, or Looker…
Added 38 mins ago
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SENIOR BUSINESS ANALYST – PAYMENTS MODERNIZATION
Kelly
Toronto, ON
- Contract
📍 Hybrid (4 days in office, Toronto, ON) · ✅ Must Have:
Added 38 mins ago
RC
Data and Analytics Technical Manager
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Toronto, ON
- Full-time
Lead overall project teams and/or technical teams through the definition and implementation of data and analytics solutions.
Added 38 mins ago
IO
Vice President Finance
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Oakville, ON
- Full-time
- Build executive dashboards for real-time KPI tracking, and set data governance and integrity standards across ERP and CRM systems.
Added 38 mins ago
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Patient Experience Associate
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
That’s why we work, on average, a minimum of three days per week from the office
Added 38 mins ago
Senior Manager, Global Equitable Pay
Scotiabank
Toronto, ON
The Senior Manager leads the delivery and ongoing governance of the Bank’s Canadian federal and provincial Pay Equity programs as a primary responsibility of the role, including Ontario and…
Added 38 mins ago
SO
SAP Solution Architect
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Remote, Canada
- Contract
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Our client is seeking an experienced, hands-on SAP Solution Architect to lead solution design across a portfolio of SAP modernization initiatives. The role will provide end-to-end…
Added 53 mins ago
S
Lead, Account Solution Engineer/Manufacturing & Automotive
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
As a Lead Solution Engineer, you will operate at the intersection of the Manufacturing & Automotive sector and Salesforce's cutting-edge technology, combining deep technical building skills…
Added 1 hour ago
R
Senior Manager, Business Intelligence & Reporting
RBC
Toronto, ON
- Full-time
…peer review, UAT coordination and validation against source data. BI governance and data quality, including certified data sources, KPI consistency, data lineage and documentation…
Added 1 hour ago
T
Senior Software Development Engineer in Test
Thinkific
Canada
- Full-time
Lead the evolution of Thinkific’s test automation strategy by designing scalable and maintainable automation frameworks for web, API, integration, and component level testing
Added 1 hour ago
T
VP, Quantitative Research - TD Asset Management
TD
Toronto, ON · Montreal, QC
- Full-time
We place particular value on research that explores less commoditized data, identifies less visible relationships within traditional datasets, combines structured and unstructured…
Added 1 hour ago
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Gestionnaire principal(e), Affaires Gouvernementales Provinciales - Senior Manager Provincial Government Affairs (Quebec)
Johnson & Johnson Innovative Medicine
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Added 1 hour ago
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Global Head of Cloud Platform Engineering
Innocap
Toronto, ON · Montreal, QC
- Full-time
Provide documented, reusable and self-service workflows for provisioning, deployment, access, test data and troubleshooting, and measure paved-road adoption, developer satisfaction,…
Added 1 hour ago
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Senior Manager, Data Platform(s) Architect, Data & AI
KPMG
Montreal, QC
- Full-time
Architect and develop overall end-to-end design of data and analytics solutions across Data Lakes, Data Warehouses, Data Lakehouses, pipelines on modern data platforms such as Microsoft…
Added 1 hour ago
RI
Director, External Managers – Alternatives
RBC Insurance
Toronto, ON
- Full-time
We are seeking an experienced Director to lead a team of portfolio managers overseeing relationships with external fund managers and alternative investment partners. This role is…
Added 1 hour ago
B
Infrastructure Solution Architect
Bombardier
Dorval, QC
- Full-time
Lead assigned infrastructure transformation initiatives such as:
Added 1 hour ago
S
Software Architect - AI Accelerated Engineering Lead
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead with context engineering: Apply and guide strategies like prompt templating, embeddings, retrieval-augmented generation, and data grounding to ensure AI-driven development is accurate,…

AstraZeneca

Patient Experience Associate

Mississauga, ON, Canada
Canada - Mississauga, Canada

Full-time

Apply on astrazeneca.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Position Summary

The Patient Experience Associate supports effective delivery and continuous improvement of Patient Support Programs designed to help eligible patients navigate access to prescribed therapies.

Working within the Market Access and Patient Experience team at Alexion, the Associate partners with external PSP service providers and internal cross-functional teams to help patients and healthcare providers navigate the treatment-access journey. This includes supporting reimbursement navigation, program enrolment and services, operational issue resolution, program performance monitoring, and implementation of program enhancements.

The role requires a strong understanding of Canada's healthcare environment, where access pathways can vary by province/territory and between public and private coverage, together with a strong commitment to patient experience, privacy, compliance and operational excellence.

Key Responsibilities

Patient Support Program Operations

Support day-to-day operations of assigned Canadian PSPs and patient services.
Coordinate activities with PSP vendors, specialty pharmacies and other service providers, as applicable.
Develop and obtain internal approval of key documents to support OneSource program and business objectives
Monitor service delivery, operational issues and customer concerns and facilitate timely resolution with appropriate collaborators.
Support launches, indication expansions, program changes and implementation of new patient services.
Maintain program documentation, processes and standard operating procedures as required.

Reimbursement & Patient Access

Support PSP services that help patients and healthcare providers navigate public and private reimbursement pathways.
Develop an understanding of provincial/territorial drug coverage requirements and relevant private insurance processes.
Identify recurring access barriers and work with PSP partners and internal collaborators to improve patient journeys.
Monitor changes in the Canadian reimbursement environment that may affect program operations or patient access.

Patient Experience

Help find opportunities to simplify the patient and healthcare-provider experience across the PSP journey.
Bring forward insights from program operations, patients, healthcare providers and vendors to inform improvements.
Support initiatives designed to enhance accessibility, consistency and quality of PSP services.
Keep patient needs central when evaluating operational processes and program enhancements.

Data, Insights & Performance

Monitor benchmarks, service levels and operational metrics for assigned programs.
Review vendor reports and identify trends, exceptions, operational risks and opportunities for improvement.
Prepare dashboards, business reviews and presentations communicating PSP performance and insights.
Support evaluation of program enhancements and implementation of continuous-improvement initiatives.

Vendor & Cross-Functional Collaboration

Serve as a day-to-day operational contact for selected PSP vendor activities.
Coordinate deliverables, issue resolution, implementation activities and follow-up actions.
Work closely with Patient Experience, Market Access and other internal functions such as Medical, Regulatory, Legal, Privacy, Pharmacovigilance/Safety, Finance and Procurement, as appropriate.
Support vendor governance and business review meetings.

Privacy, Compliance & Governance

Handle PSP activities with appropriate consideration for Canadian privacy requirements, company policies and applicable provincial requirements.
Support processes designed to protect patients' personal and health information throughout the program.
Support program governance, documentation, training, audits and corrective or preventive actions as appropriate.
Raise potential privacy, safety, quality or compliance matters through established company processes.

Qualifications

Bachelor's degree in business, health sciences, life sciences or another relevant field, or equivalent combination of education and experience.
Experience in pharmaceuticals, healthcare, patient services, reimbursement, specialty pharmacy or a related field preferred.
Knowledge of the Canadian healthcare, reimbursement and drug-access environment is strongly preferred.
Experience working with Patient Support Programs or healthcare service providers is an asset.
Strong project coordination and organizational capabilities, including ability and demonstrated experience applying latest AI tools in using diverse AI tools to support project management or optimize operations
Strong analytical skills with the ability to interpret program data and translate findings into actionable insights.
Excellent written and verbal communication skills.
Ability to collaborate effectively with internal cross-functional teams and external partners.
Strong attention to detail and commitment to patient privacy, compliance and ethical business practices.
Proficiency in Microsoft Office applications; experience working with dashboards and data-visualization tools is an asset.
French-language capability is an asset, particularly for supporting a national Canadian program.

Key Competencies

Patient-centric attitude
Canadian healthcare and reimbursement competence
Operational excellence
Vendor and collaborator management
Analytical thinking and problem solving
Collaboration and influence
Accountability and follow-through
Learning agility

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.

Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

⠀

Annual base salary for this position ranges from 71,915.20 to 94,388.70.

AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

Apply on astrazeneca.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Patient Experience Associate supports the delivery and improvement of Patient Support Programs by partnering with vendors and internal teams to facilitate treatment access. They are responsible for monitoring program performance, resolving operational issues, and ensuring compliance with privacy and regulatory standards.

Requirements

Candidates should possess a bachelor's degree in a relevant field and experience in pharmaceuticals, healthcare, or patient services. Strong project coordination, analytical skills, and knowledge of the Canadian healthcare and reimbursement environment are highly preferred.

Skills

Project coordination
Operational excellence
Data analysis
Reimbursement navigation
Vendor management
Patient support programs
Communication skills
Problem solving
AI tools
Regulatory compliance
Privacy management
Dashboarding
Data visualization
Cross-functional collaboration
Attention to detail

Benefits

Flex Benefits
Retirement Savings Program
4 weeks paid vacation
Personal Days
Variable Pay Bonus
Short Term Incentive
Equity-based long-term incentive program

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Programs
Market Access
Pharmaceuticals
Reimbursement
Specialty Pharmacy
Healthcare
Project Management
AI Tools
Data Analysis
Vendor Governance
Regulatory
Privacy
Pharmacovigilance
Compliance
Microsoft Office
Dashboards
Data Visualization
Operational Metrics
Patient Experience
Canadian Healthcare

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Jobs in Canada