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Added 3 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Sidney, BC
- Full-time
Relationship builder with key internal and external agencies
Added 4 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Provide operational oversight to participating sites, including MUHC satellite clinics and external sites such as CHUM and HMR.
Added 6 hours ago
EM
Advisor, Professional Academic
EKU Master of Public Administration Program
Richmond, BC
- Full-time
15% - Collaborate with other professional advisors and Associate Dean to learn curriculum of relevant departments and assist and track curricular processes and changes. - (Essential)
Added 7 hours ago
TC
Loss Prevention Store Security Agent
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Burnaby, BC
- $37,590 to $52,626 CAD / year
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 8 hours ago
Associate Advisor, People, AMI
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Surrey, BC
Conduct full-cycle recruitment for internal and external hiring by guiding candidates and hiring managers through the recruitment and onboarding journey.
Added 8 hours ago
WC
Asset Protection Associate
Walmart Canada
Goderich, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 8 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 8 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
- Full-time
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Added 9 hours ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
…Okanagan and reports to Professor William L. Hughes. The Research Associate works with undergraduate and graduate students, laboratory personnel, faculty and external partners, and…
Added 9 hours ago
CU
Graduate Awards, Finance and Planning Officer
Carleton University
Ottawa, ON
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Added 9 hours ago
GC
Field Operations Associate II - CAN
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Fort McMurray, AB
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Added 9 hours ago
CO
Part-Time Customer Service Associate
City of Brampton
Brampton, ON
- Part-time
- Temporary
…department, employee or other government levels, agencies and external…
Added 9 hours ago
OH
Regulatory Affairs Associate
Organika Health Products
Vancouver, BC
- Full-time
We are looking for a detail-oriented and proactive Regulatory Affairs Associate to join our growing team in Vancouver.
Added 9 hours ago
D
Kitting Associate
Demant
Kitchener, ON
- Full-time
Must have 1+ years of experience in data entry in a Windows environment (with word processing and spreadsheet applications)
Added 10 hours ago
UO
Coordinator, OIPH Learning Health System
University of Calgary
Calgary, AB
- Full-time
Reporting to the Director, Strategic Initiatives and Partnerships, and working under the direction of the OIPH Associate Director, Health Systems, the LHS Coordinator manages the…
Added 10 hours ago
C
IT Operations Support Engineer
CanDeal
Toronto, ON
- Full-time
Support external customers with inhouse CanDeal applications, services, networks, and products.
Added 10 hours ago
SS
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- Full-time
Privates Markets- Fund Accounting & Administration, Senior Associate
Added 10 hours ago
SS
Marché Privés - Comptabilité et administration des fonds, Officer/Private Markets- Fund Accounting & Administration, Officer
State Street
Montreal, QC
- Full-time
Added 10 hours ago
CC
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas Canada
Newmarket, ON
- Full-time
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 10 hours ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
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- Full-time
…BMBE, the Manager manages a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage Funders in meeting the goals of the Third Party Residential Underwriting Division.…
Added 10 hours ago
A
Patient Experience Associate
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
That’s why we work, on average, a minimum of three days per week from the office
Added 11 hours ago
SD
Asset Protection Representative
Shoppers Drug Mart
Edmonton, AB
- Full-time
Investigate & Collaborate – Conduct detailed internal and external investigations, gather and analyze evidence, and work closely with law enforcement when required.
Added 11 hours ago
SD
Asset Protection Representative
Shoppers Drug Mart
Edmonton, AB
- Part-time
Investigate & Collaborate – Conduct detailed internal and external investigations, gather and analyze evidence, and work closely with law enforcement when required.
Added 11 hours ago
W
(CAN) Asset Protection Associate
Walmart
Winnipeg, MB
- Part-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 11 hours ago
W
Asset Protection Associate
Walmart
Goderich, ON
- Full-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…

AstraZeneca

Patient Experience Associate

Mississauga, ON, Canada
Canada - Mississauga, Canada

Full-time

Apply on astrazeneca.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Position Summary

The Patient Experience Associate supports effective delivery and continuous improvement of Patient Support Programs designed to help eligible patients navigate access to prescribed therapies.

Working within the Market Access and Patient Experience team at Alexion, the Associate partners with external PSP service providers and internal cross-functional teams to help patients and healthcare providers navigate the treatment-access journey. This includes supporting reimbursement navigation, program enrolment and services, operational issue resolution, program performance monitoring, and implementation of program enhancements.

The role requires a strong understanding of Canada's healthcare environment, where access pathways can vary by province/territory and between public and private coverage, together with a strong commitment to patient experience, privacy, compliance and operational excellence.

Key Responsibilities

Patient Support Program Operations

Support day-to-day operations of assigned Canadian PSPs and patient services.
Coordinate activities with PSP vendors, specialty pharmacies and other service providers, as applicable.
Develop and obtain internal approval of key documents to support OneSource program and business objectives
Monitor service delivery, operational issues and customer concerns and facilitate timely resolution with appropriate collaborators.
Support launches, indication expansions, program changes and implementation of new patient services.
Maintain program documentation, processes and standard operating procedures as required.

Reimbursement & Patient Access

Support PSP services that help patients and healthcare providers navigate public and private reimbursement pathways.
Develop an understanding of provincial/territorial drug coverage requirements and relevant private insurance processes.
Identify recurring access barriers and work with PSP partners and internal collaborators to improve patient journeys.
Monitor changes in the Canadian reimbursement environment that may affect program operations or patient access.

Patient Experience

Help find opportunities to simplify the patient and healthcare-provider experience across the PSP journey.
Bring forward insights from program operations, patients, healthcare providers and vendors to inform improvements.
Support initiatives designed to enhance accessibility, consistency and quality of PSP services.
Keep patient needs central when evaluating operational processes and program enhancements.

Data, Insights & Performance

Monitor benchmarks, service levels and operational metrics for assigned programs.
Review vendor reports and identify trends, exceptions, operational risks and opportunities for improvement.
Prepare dashboards, business reviews and presentations communicating PSP performance and insights.
Support evaluation of program enhancements and implementation of continuous-improvement initiatives.

Vendor & Cross-Functional Collaboration

Serve as a day-to-day operational contact for selected PSP vendor activities.
Coordinate deliverables, issue resolution, implementation activities and follow-up actions.
Work closely with Patient Experience, Market Access and other internal functions such as Medical, Regulatory, Legal, Privacy, Pharmacovigilance/Safety, Finance and Procurement, as appropriate.
Support vendor governance and business review meetings.

Privacy, Compliance & Governance

Handle PSP activities with appropriate consideration for Canadian privacy requirements, company policies and applicable provincial requirements.
Support processes designed to protect patients' personal and health information throughout the program.
Support program governance, documentation, training, audits and corrective or preventive actions as appropriate.
Raise potential privacy, safety, quality or compliance matters through established company processes.

Qualifications

Bachelor's degree in business, health sciences, life sciences or another relevant field, or equivalent combination of education and experience.
Experience in pharmaceuticals, healthcare, patient services, reimbursement, specialty pharmacy or a related field preferred.
Knowledge of the Canadian healthcare, reimbursement and drug-access environment is strongly preferred.
Experience working with Patient Support Programs or healthcare service providers is an asset.
Strong project coordination and organizational capabilities, including ability and demonstrated experience applying latest AI tools in using diverse AI tools to support project management or optimize operations
Strong analytical skills with the ability to interpret program data and translate findings into actionable insights.
Excellent written and verbal communication skills.
Ability to collaborate effectively with internal cross-functional teams and external partners.
Strong attention to detail and commitment to patient privacy, compliance and ethical business practices.
Proficiency in Microsoft Office applications; experience working with dashboards and data-visualization tools is an asset.
French-language capability is an asset, particularly for supporting a national Canadian program.

Key Competencies

Patient-centric attitude
Canadian healthcare and reimbursement competence
Operational excellence
Vendor and collaborator management
Analytical thinking and problem solving
Collaboration and influence
Accountability and follow-through
Learning agility

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.

Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

⠀

Annual base salary for this position ranges from 71,915.20 to 94,388.70.

AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

Apply on astrazeneca.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Patient Experience Associate supports the delivery and improvement of Patient Support Programs by partnering with vendors and internal teams to facilitate treatment access. They are responsible for monitoring program performance, resolving operational issues, and ensuring compliance with privacy and regulatory standards.

Requirements

Candidates should possess a bachelor's degree in a relevant field and experience in pharmaceuticals, healthcare, or patient services. Strong project coordination, analytical skills, and knowledge of the Canadian healthcare and reimbursement environment are highly preferred.

Skills

Project coordination
Operational excellence
Data analysis
Reimbursement navigation
Vendor management
Patient support programs
Communication skills
Problem solving
AI tools
Regulatory compliance
Privacy management
Dashboarding
Data visualization
Cross-functional collaboration
Attention to detail

Benefits

Flex Benefits
Retirement Savings Program
4 weeks paid vacation
Personal Days
Variable Pay Bonus
Short Term Incentive
Equity-based long-term incentive program

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Programs
Market Access
Pharmaceuticals
Reimbursement
Specialty Pharmacy
Healthcare
Project Management
AI Tools
Data Analysis
Vendor Governance
Regulatory
Privacy
Pharmacovigilance
Compliance
Microsoft Office
Dashboards
Data Visualization
Operational Metrics
Patient Experience
Canadian Healthcare

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Jobs in Canada