Jobs in Canada

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Added 2 mins ago
QP
Operations Manager, Industrial Operations East
QuadReal Property Group
Mississauga, ON
- Full-time
Lead, coach and mentor Building Operators and Operations Coordinators, fostering accountability, continuous learning and strong performance.
Added 2 mins ago
S
Sales Consultant Trainee
Sysco
AB · Sysco Edmonton
- Full-time
Collaborate with internal teams (e.g., operations, credit, marketing) to support customer needs.
Added 16 mins ago
K
SENIOR BUSINESS ANALYST – PAYMENTS MODERNIZATION
Kelly
Toronto, ON
- Contract
📍 Hybrid (4 days in office, Toronto, ON) · ✅ Must Have:
Added 16 mins ago
BC
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Montreal, QC
- Internship
Contribute to international growth, acquisition and new office projects
Added 16 mins ago
BC
Advisor, International Mobility
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- Internship
Contribute to international growth, acquisition and new office projects
Added 16 mins ago
WH
General Manager
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Nanaimo, BC
- Full-time
Reporting to the Director of Operations & Sales, the General Manager is responsible for the overall operation of the residence, including resident care, programs, services, environmental…
Added 16 mins ago
TU
HR Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Human Resources Support | Dean's Office | Faculty of Applied Science
Added 16 mins ago
TR
Lead, SOX Controls Advisory (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
…reporting controls in accordance with SOX requirements. The Lead will have the opportunity to work with various departments across the company’s global operations and should have excellent…
Added 16 mins ago
BC
Principal Electrical Engineer for Energy, Mining, and Industrial
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Vancouver, BC
- Full-time
As an Electrical Engineer in the BBA Vancouver office, you will lead and contribute to the execution of projects in conceptual, design, construction, commissioning and operational phases…
Added 16 mins ago
WC
Admissions Advisor
Western Community College
Surrey, BC
- Full-time
The successful candidate must be flexible and available to work rotating shifts, including evenings and weekends · Schedule: 40 hours per week; flexibility to work rotating shifts covering Monday through Sunday, between 9:00 AM and 8:00 PM
Added 16 mins ago
SC
Sales Consultant Trainee
Sysco Canada Inc.
AB · Edmonton, AB
- Full-time
Collaborate with internal teams (e.g., operations, credit, marketing) to support customer needs.
Added 16 mins ago
A
Patient Experience Associate
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
That’s why we work, on average, a minimum of three days per week from the office
Added 16 mins ago
H
Associate Provincial Bursaries
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Job Description: The Practitioner Staff Affairs (PSA) provincial office provides SHA wide support through a coordinated team based approach. Provincial services are provided centrally and…
Added 16 mins ago
EB
Assistant Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Full-time
…success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 16 mins ago
Senior Payroll Specialist
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New Westminster, BC
Work Model: Hybrid (2–3 days per week in-office) · Work-Life Balance: Flexible hybrid work arrangement (2–3 days per week at our New Westminster Head Office) alongside generous Paid Time Off (PTO)
Added 16 mins ago
Manager, Federal Agencies & Marine Authorizations, Pacific Link
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Calgary, AB
Develop and execute coordinated engagement plans for the Major Project Office (MPO), the Canada Energy Regulator (CER) and other applicable federal departments and agencies, aligned with…
Added 16 mins ago
SO
Sr. Technical Staff
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Pickering, ON
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Arrange and lead meetings to coordinate the requirements of, and progress by designers, suppliers, construction and operations before and after contract award.
Added 16 mins ago
Branch Manager - Tillicum Mall (Victoria)
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Victoria, BC
…members. As Branch Manager, you’ll use your many skills to lead the Branch and provide Coast Capital’s style of simple financial help to our members and improve our local…
Added 17 mins ago
I
General Foreman - Commissioning (Canal Flats)
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Canal Flats, BC
- Temporary
…controls systems during the transition from construction to operations on IREN's 30 MW data center project in Canal Flats, verifying that work is performed safely, in the right sequence, to…
Added 32 mins ago
M
Development & Delivery Lead (CCaaS Platform) Relocation to Toronto
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Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 32 mins ago
CC
Retail Store Manager
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Toronto, ON · Queen Street E, Toronto, ON
- $50,000 CAD / year
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AGCO CannSell license required along with clean police record check
Added 32 mins ago
SJ
Quality Manager
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
Work collaboratively with Operations to identify areas of improvement in the manufacturing process, included but not limited to the use of technology in the optimization of quality standards
Added 47 mins ago
SB
Project Superintendent (Civil & Earthworks)
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Halifax, NS
- Full-time
Atlantic Operations is a wholly owned subsidiary of St Barbara Limited, an ASX listed gold producer and explorer with mining assets in Canada and Australia.
Added 47 mins ago
C
Facility Manager
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Saskatoon, SK
- Full-time
…safely and effectively support technical and commercial training operations, employees, dealers, customers, and business…
Added 47 mins ago
CG
Assistant Manager, Full Time
Compass Group Canada
Winnipeg, MB
- $23 CAD / hour
- Full-time
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in…

AstraZeneca

Patient Experience Associate

Mississauga, ON, Canada
Canada - Mississauga, Canada

Full-time

Apply on astrazeneca.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Position Summary

The Patient Experience Associate supports effective delivery and continuous improvement of Patient Support Programs designed to help eligible patients navigate access to prescribed therapies.

Working within the Market Access and Patient Experience team at Alexion, the Associate partners with external PSP service providers and internal cross-functional teams to help patients and healthcare providers navigate the treatment-access journey. This includes supporting reimbursement navigation, program enrolment and services, operational issue resolution, program performance monitoring, and implementation of program enhancements.

The role requires a strong understanding of Canada's healthcare environment, where access pathways can vary by province/territory and between public and private coverage, together with a strong commitment to patient experience, privacy, compliance and operational excellence.

Key Responsibilities

Patient Support Program Operations

Support day-to-day operations of assigned Canadian PSPs and patient services.
Coordinate activities with PSP vendors, specialty pharmacies and other service providers, as applicable.
Develop and obtain internal approval of key documents to support OneSource program and business objectives
Monitor service delivery, operational issues and customer concerns and facilitate timely resolution with appropriate collaborators.
Support launches, indication expansions, program changes and implementation of new patient services.
Maintain program documentation, processes and standard operating procedures as required.

Reimbursement & Patient Access

Support PSP services that help patients and healthcare providers navigate public and private reimbursement pathways.
Develop an understanding of provincial/territorial drug coverage requirements and relevant private insurance processes.
Identify recurring access barriers and work with PSP partners and internal collaborators to improve patient journeys.
Monitor changes in the Canadian reimbursement environment that may affect program operations or patient access.

Patient Experience

Help find opportunities to simplify the patient and healthcare-provider experience across the PSP journey.
Bring forward insights from program operations, patients, healthcare providers and vendors to inform improvements.
Support initiatives designed to enhance accessibility, consistency and quality of PSP services.
Keep patient needs central when evaluating operational processes and program enhancements.

Data, Insights & Performance

Monitor benchmarks, service levels and operational metrics for assigned programs.
Review vendor reports and identify trends, exceptions, operational risks and opportunities for improvement.
Prepare dashboards, business reviews and presentations communicating PSP performance and insights.
Support evaluation of program enhancements and implementation of continuous-improvement initiatives.

Vendor & Cross-Functional Collaboration

Serve as a day-to-day operational contact for selected PSP vendor activities.
Coordinate deliverables, issue resolution, implementation activities and follow-up actions.
Work closely with Patient Experience, Market Access and other internal functions such as Medical, Regulatory, Legal, Privacy, Pharmacovigilance/Safety, Finance and Procurement, as appropriate.
Support vendor governance and business review meetings.

Privacy, Compliance & Governance

Handle PSP activities with appropriate consideration for Canadian privacy requirements, company policies and applicable provincial requirements.
Support processes designed to protect patients' personal and health information throughout the program.
Support program governance, documentation, training, audits and corrective or preventive actions as appropriate.
Raise potential privacy, safety, quality or compliance matters through established company processes.

Qualifications

Bachelor's degree in business, health sciences, life sciences or another relevant field, or equivalent combination of education and experience.
Experience in pharmaceuticals, healthcare, patient services, reimbursement, specialty pharmacy or a related field preferred.
Knowledge of the Canadian healthcare, reimbursement and drug-access environment is strongly preferred.
Experience working with Patient Support Programs or healthcare service providers is an asset.
Strong project coordination and organizational capabilities, including ability and demonstrated experience applying latest AI tools in using diverse AI tools to support project management or optimize operations
Strong analytical skills with the ability to interpret program data and translate findings into actionable insights.
Excellent written and verbal communication skills.
Ability to collaborate effectively with internal cross-functional teams and external partners.
Strong attention to detail and commitment to patient privacy, compliance and ethical business practices.
Proficiency in Microsoft Office applications; experience working with dashboards and data-visualization tools is an asset.
French-language capability is an asset, particularly for supporting a national Canadian program.

Key Competencies

Patient-centric attitude
Canadian healthcare and reimbursement competence
Operational excellence
Vendor and collaborator management
Analytical thinking and problem solving
Collaboration and influence
Accountability and follow-through
Learning agility

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.

Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

⠀

Annual base salary for this position ranges from 71,915.20 to 94,388.70.

AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

Apply on astrazeneca.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Patient Experience Associate supports the delivery and improvement of Patient Support Programs by partnering with vendors and internal teams to facilitate treatment access. They are responsible for monitoring program performance, resolving operational issues, and ensuring compliance with privacy and regulatory standards.

Requirements

Candidates should possess a bachelor's degree in a relevant field and experience in pharmaceuticals, healthcare, or patient services. Strong project coordination, analytical skills, and knowledge of the Canadian healthcare and reimbursement environment are highly preferred.

Skills

Project coordination
Operational excellence
Data analysis
Reimbursement navigation
Vendor management
Patient support programs
Communication skills
Problem solving
AI tools
Regulatory compliance
Privacy management
Dashboarding
Data visualization
Cross-functional collaboration
Attention to detail

Benefits

Flex Benefits
Retirement Savings Program
4 weeks paid vacation
Personal Days
Variable Pay Bonus
Short Term Incentive
Equity-based long-term incentive program

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Programs
Market Access
Pharmaceuticals
Reimbursement
Specialty Pharmacy
Healthcare
Project Management
AI Tools
Data Analysis
Vendor Governance
Regulatory
Privacy
Pharmacovigilance
Compliance
Microsoft Office
Dashboards
Data Visualization
Operational Metrics
Patient Experience
Canadian Healthcare

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Jobs in Canada