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Added 2 hours ago
Associate Manager, Data Engineering
Avanade
Toronto, ON
Full-time
This role is ideal for professionals who enjoy balancing hands-on technical leadership with client engagement, mentoring, and solution ownership.
Added 3 hours ago
Service Advisor - Grande Prairie Subaru
AutoCanada Inc.
Grande Prairie, AB
Full-time
Grande Prairie Subaru is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada…
Added 3 hours ago
Beauty Advisor - Part Time
sephora.com
Calgary, AB
$17 to $20 CAD / hour
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 5 hours ago
Beauty Advisor - Part Time
sephora.com
Red Deer, AB
$17 to $20 CAD / hour
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 6 hours ago
SCM Operations Category Management Advisor
Raise
Calgary, AB
Full-time
Raise is currently hiring a SCM Operations Category Management Advisor on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work…
Added 6 hours ago
Relationship Manager, Regional Markets - Grande Prairie
ATB
Grande Prairie, AB
Full-time
…business clients in the province. You aim to become a trusted advisor through consistent support and a genuine desire to understand where our clients are, where they came from and where…
Added 7 hours ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The Enrolment Service Advisor (ESA) is an advising specialist who is a highly visible representative of Enrolment Services (ES) and the University.
Added 7 hours ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The Enrolment Service Advisor (ESA) is an advising specialist who is a highly visible representative of Enrolment Services (ES) and the University.
Added 7 hours ago
Project Delivery Manager, Building Renewals
OMICRON CANADA INC.
Vancouver, BC
$110,000 to $150,000 CAD / year
…delivery model. As our pipeline grows, this role plays a pivotal part in delivering smarter, more coordinated project outcomes informed by collaboration, innovation, and technical…
Added 8 hours ago
Account Manager - Commercial Insurance
Westland Insurance Group Ltd.
Calgary, AB
Full-time
As a Commercial Account Manager, you're a trusted advisor, who owns and supports client relationships and understands their business needs in order to provide effective insurance solutions.
Added 8 hours ago
Account Manager - Commercial Insurance
Westland Insurance Group Ltd.
Calgary, AB
Full-time
As a Commercial Account Manager, you're a trusted advisor, who owns and supports client relationships and understands their business needs in order to provide effective insurance solutions.
Added 9 hours ago
Client Advisor
RBC
Oakville, ON
Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 9 hours ago
PIV_INS_BIL_Quebec_2
RBC
Côte-Saint-Luc, QC · Westmount, QC · Beaconsfield, QC · Kirkland, QC · Dollard-Des Ormeaux, QC · Mont-Royal, QC · Dorval, QC · Pointe-Claire, QC · La Prairie, QC · Montreal, QC · Saint-Bruno-de-Montarville, QC · Brossard, QC · Saint-Jérôme, QC · Beauharnois, QC · Salaberry-de-Valleyfield, QC · Vaudreuil-Dorion, QC · Mont-Saint-Hilaire, QC · Saint-Sauveur, QC · Terrebonne, QC · Rosemère, QC · Saint-Eustache, QC · Repentigny, QC · Laval, QC · Mascouche, QC · Chambly, QC · Saint-Hyacinthe, QC · Châteauguay, QC · Saint-Lambert, QC · Boucherville, QC · Candiac, QC · Blainville, QC · Varennes, QC · Beloeil, QC · Saint-Jean-sur-Richelieu, QC · Longueuil, QC · Saint-Constant, QC
Full-time
As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s…
Added 9 hours ago
Indigenous Relations Lead
Parsons Corporation
Kamloops, BC · Burnaby, BC
Full-time
You will serve as a senior advisor, client-facing Indigenous Relations lead, and functional manager. You will help clients and project teams navigate consultation and engagement…
Added 9 hours ago
Administrative Support - Life & Health-3
AMA - Alberta Motor Association
Edmonton, AB
Full-time
…When you’re working with important information, you take the time to make sure it’s complete, accurate and handled…
Added 9 hours ago
Account Manager - Commercial Insurance
Talent Acquisition Team at Westland Insurance. Text reply only.
Calgary, AB
As a Commercial Account Manager, you're a trusted advisor, who owns and supports client relationships and understands their business needs in order to provide effective insurance solutions.
Added 10 hours ago
Client Experience Specialist - Winnipeg
The Canada Life Assurance Company
Winnipeg, MB
Schedule and manage Advisor/Client Appointments and events, participating and documenting key information where required.
Added 10 hours ago
Senior Account Executive, Strategic Accounts
Saskatchewan Blue Cross
Saskatoon, SK
Full-time
You will lead complex sales opportunities through the full client life cycle – market development, discovery, solution design, RFP leadership, finalist presentations, negotiations,…
Added 10 hours ago
Relationship Manager, Regional Markets - Grande Prairie
ATB Financial
Grande Prairie, AB
Full-time
…business clients in the province. You aim to become a trusted advisor through consistent support and a genuine desire to understand where our clients are, where they came from and where…
Added 10 hours ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Vancouver, BC
Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Vancouver, BC at our Point Grey office. Do you love to talk about insurance and provide…
Added 10 hours ago
Enrolment Services Advisor
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
The Enrolment Service Advisor (ESA) is an advising specialist who is a highly visible representative of Enrolment Services (ES) and the University.
Added 10 hours ago
Enrolment Services Advisor
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
The Enrolment Service Advisor (ESA) is an advising specialist who is a highly visible representative of Enrolment Services (ES) and the University.
Added 11 hours ago
Sr Implementation Consultant
Prophix
Remote, Canada
Remote
· Build and maintain trusted advisor relationships with senior client stakeholders, including CFOs, VPs of Finance, and Controllers, acting as a credible peer at the executive level…
Added 11 hours ago
Senior Structural Engineer
Stantec
Calgary, AB
Full-time
The structures that make up the landscape of our daily lives seem like permanent fixtures, fastened to a time and place. But what if that didn’t have to be true? What if our built…
Added 11 hours ago
Beauty Advisor - Part Time
Sephora
Red Deer, AB
$17 to $20 CAD / hour
Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…

Closed listing

ATB Financial

Service Advisor, Contact Centre

Calgary, AB, Canada

Job type: Part-time
Closing date: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Original job description

Archived listing. The details below describe a past opening.

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

About

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About The Role

As ATB’s next Service Advisor within our Client Care Contact Centre, you will:

Be a Trusted Supporter: Be passionate about supporting Albertans through back-to-back, inbound calls, providing advice on day-to-day banking and credit products.
Engage with Care: Engage in caring conversations, ask open-ended questions, and actively listen with acknowledgement and empathy, getting to know the unique story of the person on the other end of the phone.
Provide Exceptional Experiences: Go beyond the transaction to provide exceptional experiences for clients, always doing the right thing.
Be a Problem-Solver: Be hungry to find innovative solutions for your clients' challenges.
Demonstrate Flexibility: Adapt to various client needs and business demands, contributing to our team that provides financial services and guidance with a high degree of responsibility and professionalism.

Who You Are

You're a client-obsessed individual who thrives on making great things possible for your clients, team members, and Albertans. You are driven to perform, embrace diversity and inclusion, and are a champion of belonging. You are curious, adaptable, and a lifelong learner. You are accountable to your team and live the ATB IDs in everything you do.

What You Bring

Customer Service Excellence: You have 1-2 years of proven success delivering exceptional customer service in a professional environment.
Banking Acumen: You possess a basic understanding of Canadian banking and banking products, whether from managing your own finances or experience in a fast-paced, client-facing role using cash management, chequing/savings accounts, and online/mobile banking.
Communication and Tech Savvy: You are an exceptional, clear communicator (verbal and written) with a strong technical aptitude to troubleshoot and navigate multiple systems seamlessly while assisting clients.
Problem-Solving and Accountability: You are curious, fiercely accountable, a critical thinker, and a problem-solver who thrives on finding innovative solutions and performing efficiently in a fast-paced environment.
Growth Mindset and Connection: You embody a growth mindset, are a lifelong learner, and are a natural connector who builds and nurtures relationships - call center, banking experience, or a finance/business background is an asset, but not required if you have the right mindset!
Resiliency and Performing Under Pressure: You remain composed and effective in high-pressure situations, adapting to challenges and maintaining a positive outlook even when faced with demanding circumstances.

Additional Information

Compensation And Benefits

Salary: Full/Part-time roles with an annual salary range of $45,000 - $50,000
Shift Premiums:

$2.25/hour for shifts between 8:00 pm and 11:00 pm
$1.50/hour for Saturday shifts
$2.25/hour for Sunday shifts

Overtime: Opportunities for overtime shifts are available as business needs dictate
Customizable Benefits: Comprehensive benefits package including Health Spending and Wellness accounts, banking benefits, and more.
Vacation: 3 weeks of vacation plus additional floater days (pro-rated for part-time employment).
Annual Bonus Program: Performance-based bonus program, influenced by individual contributions and ATB Financial's overall performance.
Pension Plan: Access to an industry-leading pension plan.

Additional Job Details

Location: This role requires you to work from our Calgary Client Care office three days a week, with the option to work remotely for two days. This arrangement is subject to change based on business needs.
Role Expectations: Client Care operates 7 days a week, 363 days a year. Shifts are based on a weekly rotation, requiring flexibility to work between 6 am and 11 pm. The ability to work rotational shifts, evenings, weekends, and holidays is essential. The initial 11 weeks of training will be conducted in-person at our Calgary Client Care office location. Your full presence during the duration of your training is critical to your success in this role.

Don’t meet all the requirements on the list?

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch

We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

About employer

More about this job

Responsibilities

Handle back-to-back inbound calls, advising clients on day-to-day banking and credit products while providing empathetic, personalized support. Resolve client challenges, navigate multiple systems, and deliver responsible, professional service while adapting to client needs and business demands.

Requirements

Candidates should have 1–2 years of customer service experience, a basic understanding of Canadian banking products, and strong verbal and written communication and technical skills. They should be accountable, adaptable, resilient under pressure, and effective at problem-solving; call center, banking, or finance experience is an asset but not required.

Skills

Customer Service
Banking Products
Client Support
Verbal Communication
Written Communication
Technical Aptitude
Troubleshooting
Active Listening
Empathy
Problem-Solving
Critical Thinking
Relationship Building
Adaptability
Resilience
Accountability
Cash Management

Benefits

Shift Premiums
Overtime Opportunities
Health Spending Account
Wellness Account
Banking Benefits
Three Weeks of Vacation
Floater Days
Performance-Based Annual Bonus
Pension Plan

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Contact Centre
Inbound Calls
Day-To-Day Banking
Credit Products
Canadian Banking
Cash Management
Chequing Accounts
Savings Accounts
Online Banking
Mobile Banking
Customer Service
Client Support
Active Listening
Empathy
Troubleshooting
Multiple Systems
Problem-Solving
Critical Thinking
Relationship Building
Financial Services
Rotational Shifts
Evening Shifts
Weekend Shifts
Holiday Shifts

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