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Added 9 mins ago
D
Client Financial Services Agent
Desjardins
Montreal, QC
- Full-time
…support. You assist members and clients, providing excellent customer service. You create offers for routine transactions, and help sell products and services based on the needs of members…
Added 9 mins ago
CK
Part-Time Customer Service Representative -ACT
Circle K
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- Part-time
As a Customer Service Representative, you will enjoy:
Added 9 mins ago
Customer Service Representative - Heartland Town Centre, Mississauga (22.5 hrs/week)
Scotiabank
Mississauga, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 9 mins ago
C
Client Service Representative [Hourly]
CIBC
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- Part-time
…clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the…
Added 9 mins ago
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Facility Manager III - Future Opportunities
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Enrollment Services Representative - Appendix D/Temporary Assignment
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- Full-time
…operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based…
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Enrollment Services Representative - Appendix D/Temporary Assignment
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- Full-time
…operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based…
Added 9 mins ago
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Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based…
Added 9 mins ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based…
Added 18 mins ago
DR
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- $17.95 to $18.5 CAD / hour
- Full-time
- Part-time
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Added 24 mins ago
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Director Canada Risk Oversight
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8-10+ years of experience in risk management, audit, compliance, operations, or the insurance industry.
Added 24 mins ago
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Added 24 mins ago
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Asset Protection Representative
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Asset Protection Representative
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Asset Protection Representative
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Asset Protection Representative
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Added 34 mins ago
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Customer service representative - call centre
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ATB

Client Service Representative - Spruce Grove

Spruce Grove, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable manner, and building meaningful relationships with our clients. You'll take the time to understand their financial needs, offer personalized solutions, and connect them with the right resources. You'll be a key part of a dynamic team, ensuring every client interaction is positive, efficient, and leaves them feeling valued.

Additional Information

This is a unionized role
This role requires Wednesday evening & Saturday shifts on a rotating basis
This role is based out of the Spruce Grove branch, but on occasion may be required to travel to neighbouring branches.

Accountabilities

Proactively engage with clients to understand their unique financial needs and goals, providing tailored solutions and guidance.
Skillfully introduce and educate clients on our digital banking tools and platforms, empowering them to manage their finances with ease.
Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.
Adhere to best practices, policies, and regulations, accurately processing transactions and maintaining the security of branch assets.
Actively participate in team meetings, share insights, and contribute to a positive work environment.

Skills, experience & requirements

Flexible and collaborative team player with a passion for helping others.
Adaptable to change, with strong decision-making and problem-solving skills.
Grade 12 graduate (post-secondary business courses an asset) and strong numerical aptitude.
Proven customer service and/or sales experience.
Familiarity with personal lending services and products is a plus.
Preference given to candidates with previous banking experience.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Client Service Representative acts as the welcoming face of the branch, providing essential banking services and personalized financial solutions to clients. They are responsible for educating clients on digital banking tools, processing transactions accurately, and collaborating with the team to ensure efficient operations.

Requirements

Candidates must be Grade 12 graduates with strong numerical aptitude and proven customer service or sales experience. Previous banking experience and familiarity with personal lending products are considered assets for this role.

Skills

Customer service
Sales
Numerical aptitude
Problem-solving
Decision-making
Digital banking tools
Relationship building
Transaction processing
Personal lending
Collaboration
Communication

Benefits

Learning and development
Performance enablement
Inclusive programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Client Service
Financial Services
Digital Banking
Personal Lending
Transaction Processing
Customer Experience
Sales
Branch Operations
Numerical Aptitude
Relationship Management
Retail Banking

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