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Added 2 hours ago
Bilingual Helpdesk Representative
ZOLL Medical Corporation
Mississauga, ON · CA ON Mississauga
Full-time
…in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory…
Added 5 hours ago
Sales Representative - Facility Services
Cintas Canada
Kelowna, BC
Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 6 hours ago
Client Service Representative - Manning
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Manning, AB
Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 6 hours ago
Client Service Representative - St. Albert Trail North
ATB
St. Albert, AB
Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 6 hours ago
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Added 9 hours ago
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The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable…
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technical sales representative
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Added 10 hours ago
Bilingual Helpdesk Representative
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Mississauga, ON
Full-time
…in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory…
Added 10 hours ago
2600002185 - Ot/Pt Assistant
Lakeridge Health
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Added 10 hours ago
Sales Representative - Facility Services
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Added 10 hours ago
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Program Assistant, School of Health & Life Sciences
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AB · Edmonton, AB
Full-time
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Added 11 hours ago
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Added 13 hours ago
Customer Support Specialist
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Administrative Assistant
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Added 15 hours ago
Operations Analyst (Program Admin Officer 1-2)
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…diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive…
Added 15 hours ago
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…diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness…
Added 15 hours ago
Sales Representative - Uniform
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Coordonnateur de projet - Project Coordinator
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Added 16 hours ago
Sales Director, Inside Sales
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…development, and overall sales performance. This is a hands-on player-coach role that combines frontline leadership with active involvement in sales strategy and execution. The successful…

ATB

Client Service Representative - St. Albert Trail North

St. Albert, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable manner, and building meaningful relationships with our clients. You'll take the time to understand their financial needs, offer personalized solutions, and connect them with the right resources. You'll be a key part of a dynamic team, ensuring every client interaction is positive, efficient, and leaves them feeling valued.

Additional Information

This is a unionized role
This role requires Wednesday evening & Saturday shifts on a rotating basis
This role is based out of the St Albert Trail North branch, but on occasion may be required to travel to neighbouring branches.

Accountabilities

Proactively engage with clients to understand their unique financial needs and goals, providing tailored solutions and guidance.
Skillfully introduce and educate clients on our digital banking tools and platforms, empowering them to manage their finances with ease.
Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.
Adhere to best practices, policies, and regulations, accurately processing transactions and maintaining the security of branch assets.
Actively participate in team meetings, share insights, and contribute to a positive work environment.

Skills, experience & requirements

Flexible and collaborative team player with a passion for helping others.
Adaptable to change, with strong decision-making and problem-solving skills.
Grade 12 graduate (post-secondary business courses an asset) and strong numerical aptitude.
Proven customer service and/or sales experience.
Familiarity with personal lending services and products is a plus.
Preference given to candidates with previous banking experience.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Client Service Representative provides essential banking services and builds meaningful relationships with clients to understand their financial needs. They also collaborate with internal teams to ensure efficient operations and educate clients on digital banking tools.

Requirements

Candidates must have a Grade 12 diploma and strong numerical aptitude, with preference given to those with previous banking or sales experience. The role requires flexibility to work rotating Wednesday evening and Saturday shifts.

Skills

Customer service
Sales
Banking services
Financial needs assessment
Digital banking tools
Relationship building
Problem-solving
Decision-making
Numerical aptitude
Collaboration
Transaction processing
Personal lending

Benefits

Flexible programs
Inclusive programs
Learning and development

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Customer Service
Sales
Digital Banking
Personal Lending
Transaction Processing
Branch Operations
Client Relations
Numerical Aptitude
Problem Solving
Team Collaboration
Retail Banking

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