At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the Role
Reporting to the Director, Finance Architecture, the Finance Systems Support Analyst supports the tools, processes, and templates used in creating and maintaining financial information in ATB’s Financial systems. You document key financial data processes that are used in onboarding, knowledge transfer, and project hand off and can include knowledge guides, training manuals, troubleshooting guides etc. Additionally, you own daily system monitoring, system integrity checks, and regular system reconciliations.
You will also be responsible for administering and optimizing the JIRA platform to support and manage the team’s projects, this involves managing JIRA projects, customizing workflows, dashboarding and reporting. You will provide user support, and create documentation to ensure effective use of JIRA within the team.
You will perform daily system monitoring, routine health checks, system integrity checks, and regular reconciliations to identify potential issues, maintain data accuracy, and ensure operational health. You collaborate with technical partners on root cause, resolution, and ways to mitigate recurrence. Monitoring, testing, and signoff activities may all be required to achieve this. You track the incident and incident resolution data to report on common themes and resolution status.
As ATB continues to introduce new ideas to create value for our clients and increase market share and profits, the Finance Systems Support Analyst is key to supporting the tools, policies, and procedures used to ensure financial transactions are captured accurately in ATB’s financial statements and knowledge is dispersed to impacted stakeholders.
Accountabilities
- Owns daily system monitoring and routine health checks to maintain optimal operational health and performance and identify potential issues.
- Using data analytics techniques, investigates and supports the resolution of system issues.
- Leads and takes ownership of system integrity checks to identify, troubleshoot, and prevent data discrepancies.
- Owns and executes regular system reconciliations to ensure data accuracy and compliance across financial platforms.
- Designs and maintains standardized tools and templates that support the creation and management of Financial information.
- Creates diagrams, instructional manuals, how-to-guides and other supporting documentation to communicate complex and technical information more easily.
- Based on various metrics, offers recommendations to improve support processes.
- Automates operational processes to maximize efficiency and effectiveness.
- JIRA Administration:
- Manage and maintain JIRA projects, boards, and workflows.
- Configure and customize JIRA to meet the specific needs of the team.
Knowledge, Skills and Experience
Distinctive Skill Requirements
- SQL & Database Optimization: Proficient in SQL to query, tune, extract insights, and resolve database issues.
- Data Architecture & Automation: Experience transforming and automating financial data models using cloud platforms (GCP, BigQuery) and scripting tools (Python, Java, SQL, Apps Script).
- Data Harmonization: Skilled in data mining, curation, cleansing, and pattern recognition within banking systems.
- JIRA Administration: Hands-on experience configuring and managing JIRA projects, workflows, and dashboards.
- Technical & Business Translation: Ability to bridge technical requirements with banking and accounting concepts.
- Critical Thinking & Communication: Strong problem-solving skills and technical writing clarity.
Accreditations Requirements
- Post secondary degree in a related field (ex. Business, Computer Science, Information Technology etc.)
- Business or Systems Analysis certification is considered an asset.
- Accounting experience is an asset.
Workplace Arrangement
This position has a hybrid work arrangement. On average, this means 1 day on-site per week. Please note that this is subject to change due to business priorities.
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
