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Added 24 mins ago
W
Talent Acquisition Partner (Temporary)
Walmart
Mississauga, ON
- Full-time
…capabilities, potential, and fit, while acting as a talent…
Added 55 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Collaborate with FP&A, Operations, Commercial, Supply Chain, Manufacturing, Procurement, Tax, Treasury, and Human Resources to improve enterprise performance.
Added 57 mins ago
AG
Associate Director, Talent Acquisition
Adelphi Group
Calgary, AB · Toronto, ON
- Full-time
Partner Strategically – Collaborate with business leaders to understand hiring needs and provide talent market insights. Be the trusted advisor on recruitment best practices.
Added 1 hour ago
GM
Talent Acquisition Advisor
G Mining Services / G Services Miniers
Brossard, QC
- Full-time
Reporting to the Head of Talent Acquisition, the Talent Acquisition Advisor manages the entire recruitment process, supports managers in identifying needs and implements effective…
Added 1 hour ago
Program Advisor (Bilingual and Non-Bilingual)
Advanced Education and Training
Winnipeg, MB
The Program Advisor is responsible for assisting students who need enhanced service to secure funding and plan for post-secondary education. This includes a working knowledge of community…
Added 1 hour ago
SJ
Human Resources Business Partner, Non Acute
St. Joseph's Healthcare Hamilton
Dundas, PE · St. Joseph's Villa Dundas
- Full-time
Reporting to the Human Resources Manager, this position is responsible for executing HR strategies focused on talent management, workforce planning, employee engagement and employee and…
Added 3 hours ago
GI
HSE Advisor
Green Infrastructure Partners
Hamilton, ON · Lancing Dr, Hamilton, ON
- Full-time
Reporting on the ON West HSE Manager, the HSE Advisor is responsible for supporting the implementation and continuous improvement of GIP’s Health, Safety and Environmental programs across…
Added 3 hours ago
GI
Senior Planner/Scheduler
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
…We only work with approved partners directly engaged by our Human Resources team for specific searches. Unsolicited submissions will not be eligible for placement…
Added 3 hours ago
GI
HSE Advisor
Green Infrastructure Partners
Markham, ON · Toronto, ON · Headquarters, Markham, ON
- Full-time
…We only work with approved partners directly engaged by our Human Resources team for specific searches. Unsolicited submissions will not be eligible for placement…
Added 3 hours ago
GI
Human Resources Business Partner (HRBP)
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
The Human Resources Business Partner (HRBP) serves as a strategic HR partner for assigned client groups within Ontario. Reporting to the Director, Human Resources & Labour Relations, this…
Added 3 hours ago
GI
Talent Acquisition Manager
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
…are in place at the right time. By collaborating closely with Human Resources Partners and Hiring Managers, the Talent Acquisition Manager addresses immediate workforce requirements and…
Added 3 hours ago
P
Trainer
Platform
Toronto, ON
- Full-time
Platform is a national employee-owned risk advisor helping Canada's real economy turn risk into resilience. Our differentiated value comes from our deep industry expertise, risk…
Added 3 hours ago
T
Senior Talent Acquisition Partner
TricorBraun
Burlington, ON
- Full-time
…across the geographic footprint you support. Acting as a trusted advisor to business and HR leaders, you’ll anticipate workforce needs, elevate our employer brand, and deliver an…
Added 3 hours ago
AVP & Senior Counsel, Litigation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the…
Added 4 hours ago
CG
Registered Dietitian , Cornwall Ontario (Contract)
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A general knowledge of government legislation in labour, health and safety, employment, and human rights
Added 4 hours ago
TH
Analyste principal de l?Exploitation
The Home Depot Canada
Toronto, ON
- Full-time
Bachelor's degree in Human Resources, Operations, or a related field preferred.
Added 4 hours ago
TH
Workforce Strategy & Transformation Lead
The Home Depot Canada
Toronto, ON
- Full-time
Bachelor's degree in Human Resources, Operations, or a related
Added 4 hours ago
CF
Family Transition Advisor (FTA) ? Atlantic Region
Canadian Forces Morale and Welfare Services - CFMWS
Halifax, NS
- $85,980 to $101,190 CAD / year
- Full-time
- On-site
…impact.THE ROLEThe Family Transition Advisor (FTA) is based at the Transition Centre in Halifax and provides regional Military to Civilian Transition…
Added 4 hours ago
TS
Health & Safety Program Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Added 5 hours ago
T
Recruiter
TEKsystems
Saskatoon, SK
- $25 to $30 CAD / hour
- Contract
Serve as a trusted advisor throughout the recruitment process
Added 5 hours ago
Director, People Experience Partners
Gore Mutual Insurance
Cambridge, ON
…people partnership solutions. This role serves as a trusted advisor to senior leaders, ensuring that people strategies, organizational effectiveness initiatives, and talent decisions are…
Added 5 hours ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
…aspects of their lives. We focus on people's strengths and resources instead of on symptoms and problems. They are a key member of their treatment team and an active participant in their…
Added 6 hours ago
BV
Bilingual Human Recourses Generalist
Bureau Veritas
Halifax, NS
- Full-time
Bachelor's degree in Human Resources, Business Administration, or a related field.
Added 6 hours ago
BV
HRG/Onboarding Specialist
Bureau Veritas
Halifax, NS
- Full-time
Bachelor's degree in Human Resources, Business Administration, or a related field.
Added 6 hours ago
NA
Learning Advisor, Services for Students with Disabilities (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Learning Services is seeking a knowledgeable and student-centered professional to join our team as a Learning Advisor. In this role, you will work directly with prospective and enrolled…

ATB

Performance Coach, Client Care Learning & Development

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Call Center Expertise: You bring 3-5+ years of experience in a high-volume call center environment.
Posting language: English
Posted: Oct 6, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the Role

At ATB Financial, we empower our team to succeed from day one. As a Performance Coach, you are a vital link between a new hire’s potential and their initial performance. You serve as a strategic advisor, acting as a coach and facilitator. This role combines meaningful learning experiences with advanced facilitation and coaching. You will be the point of contact for new team members entering our Everyday Financial Services (EFS) call center, acting as a supportive mentor and trainer. This delivery-focused role combines learning experiences with high-energy classroom facilitation and real-time coaching.

This is an active, in person, hands-on role. Operating independently, you will lead performance sessions where you will guide team members through their training at client care. Your goal is to engage team members throughout their learning journey. You report to the Manager, Client Care Learning & Development, advancing the team's strategic goals through proactive collaboration.

Accountabilities

As the driver of new hire success, you will be expected to:

Facilitate High-Impact Learning: Lead the end-to-end delivery of onboarding programs, continuous learning that includes upskilling, and new product rollouts. You’ll bring the curriculum to life, fostering the engagement and skill-building necessary for advisors to thrive as they move through training and onto the floor.
Curate & Adapt Learning Solutions: Apply adult learning principles to autonomously support creation and refinement of learning experiences from existing or new content. This includes being a reference of support for our instructional designers with interactive workshops that you will facilitate.
Support Practicum Sessions: Provide real time, expert coaching, enabling team members to navigate complex client inquiries with composure and confidence.
Track Performance Awareness: Working with leadership, you will review the learning metrics and collaborate with your team to analyze performance data to understand how those insights influence adoption and iterations of learning interventions.
Be a Compliance Guardian: Ensure every new team member understands and adheres to the non-negotiables including FINTRAC, Authentication, retail banking regulations, and internal security protocols.
Refine the Journey: Act as the eyes and ears in the classroom. You will provide feedback to the Manager on curriculum effectiveness, identifying basic gaps in existing training and support the team in making routine content updates.
Model Excellence: Demonstrate the ATB ID in every interaction. Whether you are facilitating a workshop or hopping on a call to demonstrate a technique, you lead by example.

Knowledge, Skills and Experience

The successful candidate is a high-energy facilitator with a passion for seeing others succeed:

Call Center Expertise: You bring 3-5+ years of experience in a high-volume call center environment. You understand the time to proficiency pressure and have a proven track record of helping others improve their call center metrics including Average Handle Time (AHT), Voice of the Customer (VOC) and Quality scores.
Banking Knowledge: Experience in the financial sector is a major plus. Familiarity with retail banking products and Canadian regulations (like FINTRAC) will give you a significant head start.
Capable Facilitator: You thrive in front of a room (including multi-channel delivery), bringing a proven mastery of classroom delivery. You translate multifaceted banking topics - ranging from system navigation and compliance to the art of client conversations - into digestible and engaging learning experiences.
The Coach Mentality: You don't just tell people what to do; you show them how to do it. You possess high emotional intelligence and the ability to deliver direct, constructive feedback that inspires growth.
Technical & Design Software Savvy: You possess a strong knowledge and practical application of digital tools used to support adult learning and familiarity with navigating Learning Management Systems (LMS) to deploy and track training content.
Education & Certifications: A diploma or certificate in Education, Instructional Design, Human Resources, Business, or a related field is preferred. Professional certifications in adult learning and facilitation (such as CTDP, Certified Training and Development Professional) are considered highly preferred, demonstrating a commitment to proactively applying external industry trends to the learner’s flow of work.

Workplace Arrangement

This role is primarily based on-site at our Calgary Campus office (3699 63 Ave NE, Calgary, AB).

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

Apply About employer

More about this job

Responsibilities

The Performance Coach facilitates onboarding and continuous learning programs for new hires in the call center while providing real-time coaching and performance feedback. They act as a strategic advisor to ensure team members meet performance metrics and adhere to compliance and security protocols.

Requirements

Candidates should have 3-5+ years of experience in a high-volume call center environment and strong facilitation skills. A diploma or certificate in Education, Instructional Design, Human Resources, or Business is preferred, along with knowledge of retail banking and adult learning methodologies.

Skills

Facilitation
Coaching
Call center operations
Adult learning principles
Performance management
Instructional design support
Banking regulations
FINTRAC compliance
Learning Management Systems
Data analysis
Emotional intelligence
Mentoring
Training delivery
Retail banking
Communication

Benefits

Flexible work programs
Inclusive work environment
Learning and development opportunities
Performance enablement

Visa sponsorship

Not detected in the job text

Keywords

Performance Coach
Call Center
Learning & Development
Facilitation
Onboarding
Adult Learning
Banking
FINTRAC
Compliance
Instructional Design
Coaching
LMS
Retail Banking
Performance Metrics
AHT
VOC
Quality Scores
Training
Mentoring
Professional Certification
CTDP
Client Care
Data Analysis
Security Protocols
Upskilling

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