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Added 1 hour ago
BJ
landscaping supervisor
Blue Jay Irrigation
London, ON
- Full-time
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Must be Security Cleared. Must take Oath of Confidentiality. Must have Class 5 driver’s license.
Added 3 hours ago
GE
Driver - Front End
GFL Environmental Inc.
Ottawa, ON
- Full-time
Experience with Front-End vehicles (preferred);
Added 4 hours ago
Merchandiser
CONA Services
Carleton Place, ON
…stocked and available to consumers – keeping beverage sections, end caps, racks and displays filled. Merchandisers are our frontline ambassadors, providing superior service to clients and…
Added 4 hours ago
Merchandiser
CONA Services
Carleton Place, ON
…stores. They play a crucial role in keeping beverage sections, end caps, racks, and displays brimming with refreshing options. Our Merchandisers are more than just ambassadors; they are…
Added 4 hours ago
CC
Driver Merchandiser
Coca-Cola Canada Bottling Limited
Stellarton, NS
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 5 hours ago
CE
Staff Site Operations Engineer
Cenovus Energy
Lloydminster, SK
- Full-time
Be an active part of front-end engineering activities that support delivery of the long-range plan, including project identification, technical scoping and design, cost estimating, economic…
Added 6 hours ago
A
Performance Coach, Client Care Learning & Development
ATB
Calgary, AB
- Full-time
As the driver of new hire success, you will be expected to:
Added 7 hours ago
KT
310S Automotive Service Technician
Kal Tire
Brampton, ON
- Full-time
Bring a minimum of 3 years of hands-on experience with front-end brakes, shocks, and wheel alignments.
Added 8 hours ago
VC
Front Desk Administrative Assistant
Victoria Conservatory of Music
Victoria, BC
- Full-time
Email Subject Line: Application for Front Desk Administrative Assistant, VCM.
Added 8 hours ago
KT
310S Automotive Service Technician
Kal Tire
Ottawa, ON · Nepean, Ottawa
- Full-time
Bring a minimum of 3 years of hands-on experience with front-end brakes, shocks, and wheel alignments.
Added 9 hours ago
CC
Merchandiser - FT - Thunder Bay
Coca-Cola Canada Bottling Limited
Thunder Bay, ON
- Full-time
…stores. They play a crucial role in keeping beverage sections, end caps, racks, and displays brimming with refreshing options. Our Merchandisers are more than just ambassadors; they are…
Added 9 hours ago
CC
PROJECT MANAGER
Conwest Contracting
Vancouver, BC
- Full-time
Ensures all components of front-end duties are completed prior to the project start date.
Added 10 hours ago
CC
Autobody Technician
Craftsman Collision
West Kelowna, BC
- Full-time
Replace front end components, body components, doors and frame and underbody components
Added 10 hours ago
MI
Sales Coordinator
Magna International
Vaughan, ON
- Full-time
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other…
Added 11 hours ago
4A
Used Car Manager
401 Auto
Hamilton, ON
- Full-time
Take ownership of monthly sales volume, front-end gross, back-end gross, gross profit per unit, and total departmental profitability against budget.
Added 11 hours ago
CC
motor vehicle body repair-painter
Collision Clinic
St. John's, NL
- Full-time
Replace front end components, body components, doors and frame and underbody components
Added 11 hours ago
C
Principal DSP Designer – Coherent Optical Transmission Systems - Acacia
Cisco
Ottawa, ON
- Full-time
Demonstrated experience modeling analog front-end (AFE), RF, and electro-optical transceiver components (e.g., ADCs, DACs, laser phase noise, driver non-linearities).
Added 12 hours ago
Site Operator
Amrize
Hamilton, ON · Stoney Creek, ON
…equipment such as Mill Circuit & Aggregates Dryer Circuit, Front End Loader, and Truck Mobile) within Standard Operating Procedure for…
Added 12 hours ago
PP
Foreman
Pembina Pipeline Corporation
Prince Rupert, BC
- $132,000 to $147,000 CAD / year
Demonstrated front-line leadership experience within the energy, industrial, marine, transportation, or related sectors, including experience leading operational teams;
Added 13 hours ago
CC
Lloydminster - Full-time Class 1 Driver Merchandiser (12 Month Contract)
Coca-Cola Canada Bottling Limited
AB · Blackfoot, AB
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 13 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Must be Security Cleared. Must take Oath of Confidentiality. Must have Class 5 driver’s license.
Added 14 hours ago
CS
Lloydminster - Full-time Class 1 Driver Merchandiser (12 Month Contract)
CONA Services
AB · Lloydminster, AB
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 14 hours ago
CS
Lloydminster - Full-time Class 1 Driver Merchandiser (12 Month Contract)
CONA Services
AB · Lloydminster, AB
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 14 hours ago
WC
Recycling Operator and Driver
Waste Connections of Canada
Kitchener, ON
- Full-time
Operating heavy equipment to manage incoming recycled material, such as: front end loaders, skid steers, cardboard baler, and compactors

ATB

Performance Coach, Client Care Learning & Development

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Call Center Expertise: You bring 3-5+ years of experience in a high-volume call center environment.
Posting language: English
Posted: Oct 6, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the Role

At ATB Financial, we empower our team to succeed from day one. As a Performance Coach, you are a vital link between a new hire’s potential and their initial performance. You serve as a strategic advisor, acting as a coach and facilitator. This role combines meaningful learning experiences with advanced facilitation and coaching. You will be the point of contact for new team members entering our Everyday Financial Services (EFS) call center, acting as a supportive mentor and trainer. This delivery-focused role combines learning experiences with high-energy classroom facilitation and real-time coaching.

This is an active, in person, hands-on role. Operating independently, you will lead performance sessions where you will guide team members through their training at client care. Your goal is to engage team members throughout their learning journey. You report to the Manager, Client Care Learning & Development, advancing the team's strategic goals through proactive collaboration.

Accountabilities

As the driver of new hire success, you will be expected to:

Facilitate High-Impact Learning: Lead the end-to-end delivery of onboarding programs, continuous learning that includes upskilling, and new product rollouts. You’ll bring the curriculum to life, fostering the engagement and skill-building necessary for advisors to thrive as they move through training and onto the floor.
Curate & Adapt Learning Solutions: Apply adult learning principles to autonomously support creation and refinement of learning experiences from existing or new content. This includes being a reference of support for our instructional designers with interactive workshops that you will facilitate.
Support Practicum Sessions: Provide real time, expert coaching, enabling team members to navigate complex client inquiries with composure and confidence.
Track Performance Awareness: Working with leadership, you will review the learning metrics and collaborate with your team to analyze performance data to understand how those insights influence adoption and iterations of learning interventions.
Be a Compliance Guardian: Ensure every new team member understands and adheres to the non-negotiables including FINTRAC, Authentication, retail banking regulations, and internal security protocols.
Refine the Journey: Act as the eyes and ears in the classroom. You will provide feedback to the Manager on curriculum effectiveness, identifying basic gaps in existing training and support the team in making routine content updates.
Model Excellence: Demonstrate the ATB ID in every interaction. Whether you are facilitating a workshop or hopping on a call to demonstrate a technique, you lead by example.

Knowledge, Skills and Experience

The successful candidate is a high-energy facilitator with a passion for seeing others succeed:

Call Center Expertise: You bring 3-5+ years of experience in a high-volume call center environment. You understand the time to proficiency pressure and have a proven track record of helping others improve their call center metrics including Average Handle Time (AHT), Voice of the Customer (VOC) and Quality scores.
Banking Knowledge: Experience in the financial sector is a major plus. Familiarity with retail banking products and Canadian regulations (like FINTRAC) will give you a significant head start.
Capable Facilitator: You thrive in front of a room (including multi-channel delivery), bringing a proven mastery of classroom delivery. You translate multifaceted banking topics - ranging from system navigation and compliance to the art of client conversations - into digestible and engaging learning experiences.
The Coach Mentality: You don't just tell people what to do; you show them how to do it. You possess high emotional intelligence and the ability to deliver direct, constructive feedback that inspires growth.
Technical & Design Software Savvy: You possess a strong knowledge and practical application of digital tools used to support adult learning and familiarity with navigating Learning Management Systems (LMS) to deploy and track training content.
Education & Certifications: A diploma or certificate in Education, Instructional Design, Human Resources, Business, or a related field is preferred. Professional certifications in adult learning and facilitation (such as CTDP, Certified Training and Development Professional) are considered highly preferred, demonstrating a commitment to proactively applying external industry trends to the learner’s flow of work.

Workplace Arrangement

This role is primarily based on-site at our Calgary Campus office (3699 63 Ave NE, Calgary, AB).

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

Apply About employer

More about this job

Responsibilities

The Performance Coach facilitates onboarding and continuous learning programs for new hires in the call center while providing real-time coaching and performance feedback. They act as a strategic advisor to ensure team members meet performance metrics and adhere to compliance and security protocols.

Requirements

Candidates should have 3-5+ years of experience in a high-volume call center environment and strong facilitation skills. A diploma or certificate in Education, Instructional Design, Human Resources, or Business is preferred, along with knowledge of retail banking and adult learning methodologies.

Skills

Facilitation
Coaching
Call center operations
Adult learning principles
Performance management
Instructional design support
Banking regulations
FINTRAC compliance
Learning Management Systems
Data analysis
Emotional intelligence
Mentoring
Training delivery
Retail banking
Communication

Benefits

Flexible work programs
Inclusive work environment
Learning and development opportunities
Performance enablement

Visa sponsorship

Not detected in the job text

Keywords

Performance Coach
Call Center
Learning & Development
Facilitation
Onboarding
Adult Learning
Banking
FINTRAC
Compliance
Instructional Design
Coaching
LMS
Retail Banking
Performance Metrics
AHT
VOC
Quality Scores
Training
Mentoring
Professional Certification
CTDP
Client Care
Data Analysis
Security Protocols
Upskilling

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