Find work in Canada.

336,820 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
RD
Early childhood supervisor
RAINBOW DAYCARE & OSC
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Establish and maintain collaborative relationships with co-workers and community service providers working with children
Added 3 mins ago
C
Intermodal Heavy Duty Equipment Mechanic
CN
Winnipeg, MB
- Full-time
Inspect, service and maintain Intermodal cranes, terminal tractors, vehicles and equipment, in accordance with federal and company regulations, including changing oil or repairing,…
Added 3 mins ago
LC
Supervisor - Supported Living
Linck Child, Youth and Family Supports
Chatham-Kent, ON · Chatham, ON
- $48.89 to $55.85 CAD / hour
- Contract
Progressive experience in residential treatment, supported living, congregate care, child welfare, or a related service setting, with demonstrated application of trauma-informed and…
Added 3 mins ago
ME
bulk goods truck driver
Martial Excavation Inc.
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Truck and bus driver/commercial vehicle operator and instructor
Added 3 mins ago
VH
RN/ RPN - Adult Visiting Program (Toronto East)
VHA Home HealthCare
Toronto, ON
- Full-time
Estimated annual earning potential: $80,000–$130,000. Actual earnings may vary based on availability and service volumes
Added 3 mins ago
MN
Community Healing Coordinator
Mi'kmaw Native Friendship Centre
Halifax, NS
- Full-time
…Mi’kmaw Native Friendship Centre, Elders, Knowledge Keepers, service partners, and the Tajikeimɨk Mental Wellness Team, the Coordinator contributes and advances the Healing Through Loss…
Added 3 mins ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Swift Current, SK
- $15.7 CAD / hour
- Part-time
In-store Representatives must have a valid driver's license and a reliable, insured and registered personal vehicle (For some city assignments, representatives may choose alternate…
Added 3 mins ago
AE
Sanajiksanut - Officer, Community Liaison - Whale Cove
Agnico Eagle Mines Limited
NU · Kivalliq, NU
- Full-time
Added 3 mins ago
R
Driver Class 1
RONA
Boisbriand, QC
- Full-time
Be a cornerstone of our delivery team! As an L5 driver, you will be responsible for delivering quality products to customers while representing RONA with professionalism. Operating a Class…
Added 3 mins ago
RR
Human Resources Manager
Red Road Recovery
Salmon Arm, BC
- Full-time
Credentialing: Verify professional licenses (RCC, CCAC, RSW), First Aid certifications, and driver’s abstracts.
Added 3 mins ago
MS
Casual Mental Health Worker, Sanford Apartments
MPA Society
Burnaby, BC
- Full-time
B.A. in Behavioral Sciences or Diploma in Community Social Service - Mental Health preferred.
Added 3 mins ago
UI
Driver (Temporary, 32h/week)
UAP Inc.
Calgary, AB
- $19.85 to $21.05 CAD / hour
- Full-time
Our NAPA team is expanding! We are looking for a Temporary Part Time delivery driver (32h/week) to transport automotive parts and equipment to customers.
Added 3 mins ago
G
Account Specialist
Geotab
Burnaby, BC
- Full-time
Address intricate issues, coordinate cross-functional resources, and ensure seamless service delivery.
Added 3 mins ago
SD
Beauty Specialist Part Time
Shoppers Drug Mart
Calgary, AB
- Part-time
…maintains a strong focus on professional expertise and personalized service, emphasizing customer satisfaction as a key driver of success. Team members are encouraged to build relationships…
Added 3 mins ago
I
Senior Software Developer
IBM
Ottawa, ON
- $121,550 to $171,550 CAD / year
- Full-time
Experience with low-level engineering (e.g. Device driver development)
Added 3 mins ago
HS
PChAD – Weekday Child and Youth Care Counsellor
Hull Services
Calgary, AB
- Full-time
PchAD provides a confined court-ordered and monitored service to youth abusing or addicted to drugs and alcohol. PChAD is a partnership program with Recovery Alberta (formerly Alberta…
Added 3 mins ago
C
Outreach Supervisor
Carya
Calgary, AB
- $59,999 to $77,000 CAD / year
- Full-time
…consultation, supports professional development, and monitors service quality and program outcomes. The role fosters collaboration, ensures responsive, participant-centered services, and…
Added 5 mins ago
CO
Facilities Specialist
Corporation of the Town of Midland
Midland, ON
- $73,839.31 to $89,752.14 CAD / year
- Full-time
…candidate will be required to complete a Criminal Record Check and Driver’s Abstract, in accordance with the duties of this…
Added 5 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Added 5 mins ago
WM
Driver Residential
Waste Management, Inc. (WM)
ON · Roblin, ON
- Full-time
This is a union Side-Load Residential DZ Driver position located in Roblin, ON, Canada! **Loading is manual - no helper**
Added 5 mins ago
PL
Winter Services Crew Lead
Park Landscaping
Edmonton, AB
- Temporary
…crew operations, clearing snow and ice, and maintaining high service standards across commercial, residential, and public properties during the winter…
Added 5 mins ago
PL
Winter Services Heavy Equipment (Loader) Oper
Park Landscaping
Edmonton, AB
- Temporary
Skills: Valid Class 5 Driver’s License with clean abstract (asset), proficiency operating heavy loader equipment, and mobile app site logging. .
Added 5 mins ago
PL
Winter Services Skid Steer Operator
Park Landscaping
Edmonton, AB
- Temporary
Skills: Valid Class 5 Driver’s License with clean abstract, proficiency operating skid steer attachments (pushers, blades, buckets, brooms), and mobile app site logging.
Added 5 mins ago
SC
Full Time Intensive Child & Youth Case Coordinator
SOAR Community Services
Brantford, ON
- Up to $30.07 CAD / hour
- Full-time
Utilize the Agency’s Client Service Model, facilitate development of strength-based service plans with clients and provide support in working on the plan with clients.
Added 5 mins ago
Senior Platform Engineer
Scotiabank
Toronto, ON
Quality Assurance: Ensure a high quality of support delivery for platform users; adhere to platform SLAs/SLOs and service objectives

ATB

Performance Coach, Client Care Learning & Development

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Call Center Expertise: You bring 3-5+ years of experience in a high-volume call center environment.
Posting language: English
Posted: Oct 6, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the Role

At ATB Financial, we empower our team to succeed from day one. As a Performance Coach, you are a vital link between a new hire’s potential and their initial performance. You serve as a strategic advisor, acting as a coach and facilitator. This role combines meaningful learning experiences with advanced facilitation and coaching. You will be the point of contact for new team members entering our Everyday Financial Services (EFS) call center, acting as a supportive mentor and trainer. This delivery-focused role combines learning experiences with high-energy classroom facilitation and real-time coaching.

This is an active, in person, hands-on role. Operating independently, you will lead performance sessions where you will guide team members through their training at client care. Your goal is to engage team members throughout their learning journey. You report to the Manager, Client Care Learning & Development, advancing the team's strategic goals through proactive collaboration.

Accountabilities

As the driver of new hire success, you will be expected to:

Facilitate High-Impact Learning: Lead the end-to-end delivery of onboarding programs, continuous learning that includes upskilling, and new product rollouts. You’ll bring the curriculum to life, fostering the engagement and skill-building necessary for advisors to thrive as they move through training and onto the floor.
Curate & Adapt Learning Solutions: Apply adult learning principles to autonomously support creation and refinement of learning experiences from existing or new content. This includes being a reference of support for our instructional designers with interactive workshops that you will facilitate.
Support Practicum Sessions: Provide real time, expert coaching, enabling team members to navigate complex client inquiries with composure and confidence.
Track Performance Awareness: Working with leadership, you will review the learning metrics and collaborate with your team to analyze performance data to understand how those insights influence adoption and iterations of learning interventions.
Be a Compliance Guardian: Ensure every new team member understands and adheres to the non-negotiables including FINTRAC, Authentication, retail banking regulations, and internal security protocols.
Refine the Journey: Act as the eyes and ears in the classroom. You will provide feedback to the Manager on curriculum effectiveness, identifying basic gaps in existing training and support the team in making routine content updates.
Model Excellence: Demonstrate the ATB ID in every interaction. Whether you are facilitating a workshop or hopping on a call to demonstrate a technique, you lead by example.

Knowledge, Skills and Experience

The successful candidate is a high-energy facilitator with a passion for seeing others succeed:

Call Center Expertise: You bring 3-5+ years of experience in a high-volume call center environment. You understand the time to proficiency pressure and have a proven track record of helping others improve their call center metrics including Average Handle Time (AHT), Voice of the Customer (VOC) and Quality scores.
Banking Knowledge: Experience in the financial sector is a major plus. Familiarity with retail banking products and Canadian regulations (like FINTRAC) will give you a significant head start.
Capable Facilitator: You thrive in front of a room (including multi-channel delivery), bringing a proven mastery of classroom delivery. You translate multifaceted banking topics - ranging from system navigation and compliance to the art of client conversations - into digestible and engaging learning experiences.
The Coach Mentality: You don't just tell people what to do; you show them how to do it. You possess high emotional intelligence and the ability to deliver direct, constructive feedback that inspires growth.
Technical & Design Software Savvy: You possess a strong knowledge and practical application of digital tools used to support adult learning and familiarity with navigating Learning Management Systems (LMS) to deploy and track training content.
Education & Certifications: A diploma or certificate in Education, Instructional Design, Human Resources, Business, or a related field is preferred. Professional certifications in adult learning and facilitation (such as CTDP, Certified Training and Development Professional) are considered highly preferred, demonstrating a commitment to proactively applying external industry trends to the learner’s flow of work.

Workplace Arrangement

This role is primarily based on-site at our Calgary Campus office (3699 63 Ave NE, Calgary, AB).

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

Apply About employer

More about this job

Responsibilities

The Performance Coach facilitates onboarding and continuous learning programs for new hires in the call center while providing real-time coaching and performance feedback. They act as a strategic advisor to ensure team members meet performance metrics and adhere to compliance and security protocols.

Requirements

Candidates should have 3-5+ years of experience in a high-volume call center environment and strong facilitation skills. A diploma or certificate in Education, Instructional Design, Human Resources, or Business is preferred, along with knowledge of retail banking and adult learning methodologies.

Skills

Facilitation
Coaching
Call center operations
Adult learning principles
Performance management
Instructional design support
Banking regulations
FINTRAC compliance
Learning Management Systems
Data analysis
Emotional intelligence
Mentoring
Training delivery
Retail banking
Communication

Benefits

Flexible work programs
Inclusive work environment
Learning and development opportunities
Performance enablement

Visa sponsorship

Not detected in the job text

Keywords

Performance Coach
Call Center
Learning & Development
Facilitation
Onboarding
Adult Learning
Banking
FINTRAC
Compliance
Instructional Design
Coaching
LMS
Retail Banking
Performance Metrics
AHT
VOC
Quality Scores
Training
Mentoring
Professional Certification
CTDP
Client Care
Data Analysis
Security Protocols
Upskilling

Report this job