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Added 34 mins ago
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Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…facilitating continuity of nursing care. Advises the PM (or on-call Administrator) of any urgent patient care issues or…
Added 1 hour ago
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Project Administrator
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 2 hours ago
CH
Assistant Clinic Director – Management Track
CARESPACE Health+Wellness
Cambridge, ON
- Full-time
Leadership development through real clinic operations
Added 3 hours ago
RI
Support Services Administrator
Rentokil Initial
Concord, ON
- $45,000 to $45,700 CAD / year
- Full-time
Following-up with Operations Mangers to gather any missing service reports
Added 3 hours ago
GS
IT Operations Lead
Giatec Scientific Inc.
Ottawa, ON
- Full-time
We're looking for an IT Operations Lead who believes great IT is invisible: people get what they need, it just works, and it's secure without getting in anyone's way. You'll lead IT at a…
Added 5 hours ago
A
Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
…will serve as the critical functional bridge between business operations, our Business Improvement Partners, and technical development, ensuring the continuous sustainment, evolution, and…
Added 5 hours ago
S
DCN HR Administrator
SLB
Calgary, AB
- Full-time
SLB is seeking a motivated HR Administrator to support our Data Center infrastructure solutions business.
Added 5 hours ago
MD
Administrative Services Program Director - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager
Added 5 hours ago
MD
Statewide Fraud Controls Manager Enterprise Support - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator Manager Senior
Added 5 hours ago
MD
Assistant Director, Special Compensation Fund/State Program Administrator Manager Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager Senior
Added 5 hours ago
MD
APEX Accelerator Area Manager - State Program Administrator Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Intermediate
Added 6 hours ago
RP
Accounts Payable Administrator
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
We are seeking a high-volume, task-oriented Accounts Payable Administrator to join the growing finance team of a rapidly expanding EPC firm based in Calgary. Supporting a company…
Added 7 hours ago
B
Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
…objectives, performance evaluation and communicating vision for operations and maintenance; supervise Maintenance Team Leader (MTL) with a team of greater than ten (10) Team Members…
Added 7 hours ago
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Facility Manager III
BGIS
Mississauga, ON
- Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
Added 7 hours ago
HC
Real Estate Lease Administrator
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
The Real Estate Lease Administrator provides administrative and operational support to the Facilities & Real Estate team. This role is responsible for lease administration, landlord and…
Added 7 hours ago
SG
Logistics Administrator
Superior Gas Liquids
Calgary, AB
- Contract
The Logistics Admin oversees the administrative functions that support transportation and logistics operations, using strong data problem solving skills, and technical expertise. Daily…
Added 7 hours ago
S
DCN HR Administrator
SLB
Calgary, AB
- Full-time
SLB is seeking a motivated HR Administrator to support our Data Center infrastructure solutions business.
Added 7 hours ago
Logistics Administrator - Superior Gas Liquids
Superior Plus Propane Talent Acquisition
Calgary, AB
The Logistics Admin oversees the administrative functions that support transportation and logistics operations, using strong data problem solving skills, and technical expertise. Daily…
Added 7 hours ago
KH
Supervisor, Nutrition Services
Kensington Health
Toronto, ON
- Full-time
The Supervisor, Nutrition Services is responsible for the daily operations of the Food Service Department in the assigned area(s), such as production, internal catering, resident/client…
Added 8 hours ago
RH
IT Systems Administrator
Robert Half
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
In this position, you’ll be responsible for day-to-day operations of a wide range of systems. You’ll also be working on several projects related to systems upgrades and migrations.
Added 8 hours ago
N
Senior Implementation Consultant
nCino
Toronto, ON
- Full-time
The ideal candidate has deep Salesforce architecture experience, holds or has a desire to hold App Builder and Administrator certifications, and takes pride in delivering high quality…
Added 8 hours ago
GR
Windows Systems Administrator - L3
Global Relay
Vancouver, BC
- Full-time
The Windows Administrator – L3, is a key member of the Operations team and works closely with other System Administrators, Desktop, Security, and Cyber Security Operations Center teams. The…
Added 8 hours ago
S
Inventory Control (RSC/CFC) - Administrator Inventory Control
Sobeys
Winnipeg, MB
- Full-time
Support day-to-day shipping and receiving operations. Actively contribute to a positive, productive, and safe working environment.
Added 8 hours ago
U
Client Care Administrator / Patient Care Coordinator (Part-Time) – UROSPOT Mississauga
UROSPOT
Toronto, ON
- Part-time
…leaks, urgency, waking up five times a night. As our Client Care Administrator, you’re the first face and voice of our clinic. You make them feel heard, and you help them take the next step…
Added 8 hours ago
B&
Shop Administrator
Black & McDonald Limited
Saskatoon, SK
- Full-time
The Administrator's primary responsibility is to support the day to day operations of the Fabrication Division in the Saskatchewan Region. Duties will include close working relationships…

ATB

Senior Functional Analyst, Salesforce Retail CRM

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of hands-on experience working with the Salesforce platform as a Functional Analyst, Business Systems Analyst, or related functional role.
Posting language: English
Posted: Oct 30, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and technical development, ensuring the continuous sustainment, evolution, and operational efficiency of our Salesforce platform.

In this role, you play a key role in the intersection between business, design and technology, with the ultimate goal of maximizing business value from our Salesforce investment. A deep understanding of Sales and Service Cloud and Salesforce in general is key to success in this role. You will be operating within a Scrum environment that delivers on structured milestone commitments, you will actively manage and prioritize the intake and execution on enhancement backlog and/or execute on the roadmap for a transformational project as necessary.

Accountabilities

Requirements Gathering: Capture, analyze, and translate business needs into detailed functional specifications, user stories, acceptance criteria, and clear workflow logic that enable seamless, predictable development.
Backlog Management & Prioritization: Partner with a team of other Functional Analysts and the development team to oversee the execution and delivery of stories through their complete life cycle.
Support & Escalation Triage: Serve as an escalation tier for platform incidents and support requests, performing functional triage, assessing operational impact, and prioritizing bugs alongside ongoing enhancement work.
Cross-Functional Collaboration: Partner closely with our internal stakeholders on the discovery and prioritization of business requests.
Testing & Release Validation: Collaborate on User Acceptance Testing (UAT) strategies, test scenarios, and defect verification to ensure delivered enhancements meet rigorous functional and compliance standards.
Change Management & Adoption: Support Organizational Change Management (OCM) and training initiatives in tandem with the Business Improvements team, ensuring smooth rollouts and operational readiness for platform updates.
Integration & Logic Clarity: Define fields, workflow logic, and functional touchpoints both within the Salesforce platform, and between Salesforce and integrated technologies to ensure end-to-end process consistency.
Team Alignment & Best Practices: Actively participate in sprint events (planning, refinement, retrospectives, reviews etc) and champion best-practice documentation standards for both business and technical audiences.

Skills, experience & requirements

5+ years of hands-on experience working with the Salesforce platform as a Functional Analyst, Business Systems Analyst, or related functional role.
Direct experience with Salesforce Financial Services Cloud (FSC), with a solid understanding of its core data model, workflows, and functional capabilities.
Industry Experience in the financial services industry is an asset.
Proven track record in agile/scrum environments, with experience adapting sprint practices to meet structured, milestone-driven delivery schedules.
Strong functional documentation skills, demonstrated by the ability to articulate complex business logic, field definitions, and workflow diagrams clearly to both business stakeholders and technical developers.
Demonstrated experience in defect triage and backlog prioritization, balancing production support needs against strategic feature enhancements.
Certifications (Bonus): Salesforce Certified Administrator, Salesforce Certified Business Analyst, or Financial Services Cloud Accredited Professional credentials are a strong asset.
ATB Experience: Prior domain or operational experience with ATB is a valued asset.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Senior Functional Analyst acts as a bridge between business operations and technical development to ensure the efficiency of the Salesforce platform. Responsibilities include managing the enhancement backlog, gathering requirements, and facilitating cross-functional collaboration to deliver business value.

Requirements

Candidates must have 5+ years of experience as a Functional Analyst or Business Systems Analyst with specific expertise in Salesforce. A strong understanding of Salesforce Financial Services Cloud and experience working in agile or scrum environments are required.

Skills

Salesforce
Sales Cloud
Service Cloud
Financial Services Cloud
Functional Analysis
Business Systems Analysis
Agile
Scrum
Requirements Gathering
Backlog Management
User Acceptance Testing
Change Management
Workflow Logic
Defect Triage
Stakeholder Management

Benefits

Flexible work programs
Inclusive work environment
Learning and development opportunities
Performance enablement

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Sales Cloud
Service Cloud
Financial Services Cloud
Functional Analyst
Business Systems Analyst
Agile
Scrum
Backlog Management
User Acceptance Testing
Organizational Change Management
Financial Services
Salesforce Administrator
Salesforce Business Analyst
Workflow Logic
Defect Triage
Stakeholder Management
CRM
Integration
Sprint Planning

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