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Added 37 mins ago
Flight Centre - Business Analyst - Toronto, ON
Flight Centre
ON
…opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes.…
Added 37 mins ago
Flight Centre - Business Analyst - Vancouver, BC
Flight Centre
BC
…opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes.…
Added 1 hour ago
M
Analyst, Consulting Services
MNP
Regina, SK · Saskatoon, SK
- Full-time
Make an impact with our Consulting Team as an Analyst. This diverse team of professionals are inspired through innovation and take pride in developing strategies that make a positive impact…
Added 1 hour ago
CR
Analyst I - Immunotoxicology
Charles River Laboratories
Montreal, QC
- Full-time
As an Analyst for our Immunotoxicology team located at the Senneville site, you will be involved in analyzing immune system dysfunctions that can result from occupational, inadvertent, or…
Added 2 hours ago
BI
Business Analyst
BALLY’S INTRALOT SA
Sault Ste. Marie, ON
- Full-time
Supports the successful implementation of the OLG Program by acting as the primary link between business stakeholders, customer representatives, delivery teams, and technical resources.
Added 2 hours ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 3 hours ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $100,000 to $115,000 CAD / year
- Full-time
Aston Carter's large client is seeking a Senior Financial Analyst to join their team! This individual will play a critical role in the financial management of assigned programs. This…
Added 3 hours ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $100,000 to $115,000 CAD / year
- Full-time
Aston Carter's large client is seeking a Senior Financial Analyst to join their team! This individual will play a critical role in the financial management of assigned programs. This…
Added 3 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 4 hours ago
TR
Business Analyst Co-op, Data Platform
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $4,108 to $5,183 CAD / month
- Full-time
The Business Analyst Co-op supports Solution Owners (Product Owners) within Teck Digital Systems (TDS), contributing to the development and adoption of critical digital platforms that…
Added 5 hours ago
ML
Sourcing Buyer
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
This is a great opportunity to step into a Sr Analyst /Specialist-level role, where you’ll have the opportunity to make an impact, contribute to key initiatives, and further grow your…
Added 6 hours ago
A
Senior SAP Programmer Analyst TRBK
ATB
Remote, Canada
- Full-time
- Remote
…out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous…
Added 6 hours ago
TC
Home Share Coordinator (Quality Analyst), Full-Time
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
The Home Share Coordinator (Quality Analyst - QA) oversees home share providers who, under an agreement with Taproot, share their home with a person(s) with a developmental disability. The…
Added 7 hours ago
A
Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and…
Added 7 hours ago
Access Analyst
Department of Finance
Winnipeg, MB
Added 7 hours ago
CR
Scientist in Immunochemistry
Charles River Laboratories
Montreal, QC
- Full-time
At least 3 years of experience as a Laboratory Analyst;
Added 7 hours ago
CR
Laboratory Analyst - Bioanalysis & Immunology
Charles River Laboratories
Laval, QC
- Full-time
As an Analyst for our Laboratory Science team at the Laval location, you will perform analysis of data for quality and completeness and determines if results are as expected. You will also…
Added 8 hours ago
CC
Distribution Analyst
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
The Distribution Analyst works in our Distribution Centre of Excellence to transforms distribution, delivery, customer, and operational data into actionable insights that improve service,…
Added 8 hours ago
RB
Analyst – Interest Rate Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Added 8 hours ago
TL
CONTRACT ANALYST & COMPLIANCE OFFICER
Troy Life & Fire Safety Ltd.
Owen Sound, ON
- Contract
Location: Owen Sound, OntarioType: In the OfficeWe are hiring a Contract Analyst and Compliance Officer to join our Owen Sound team. Although the preferred candidate would be located in…
Added 9 hours ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Job Title: Senior Finance Analyst - Operations Finance & Analytics
Added 9 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.

ATB

Senior Functional Analyst, Salesforce Retail CRM

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of hands-on experience working with the Salesforce platform as a Functional Analyst, Business Systems Analyst, or related functional role.
Posting language: English
Posted: Oct 30, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and technical development, ensuring the continuous sustainment, evolution, and operational efficiency of our Salesforce platform.

In this role, you play a key role in the intersection between business, design and technology, with the ultimate goal of maximizing business value from our Salesforce investment. A deep understanding of Sales and Service Cloud and Salesforce in general is key to success in this role. You will be operating within a Scrum environment that delivers on structured milestone commitments, you will actively manage and prioritize the intake and execution on enhancement backlog and/or execute on the roadmap for a transformational project as necessary.

Accountabilities

Requirements Gathering: Capture, analyze, and translate business needs into detailed functional specifications, user stories, acceptance criteria, and clear workflow logic that enable seamless, predictable development.
Backlog Management & Prioritization: Partner with a team of other Functional Analysts and the development team to oversee the execution and delivery of stories through their complete life cycle.
Support & Escalation Triage: Serve as an escalation tier for platform incidents and support requests, performing functional triage, assessing operational impact, and prioritizing bugs alongside ongoing enhancement work.
Cross-Functional Collaboration: Partner closely with our internal stakeholders on the discovery and prioritization of business requests.
Testing & Release Validation: Collaborate on User Acceptance Testing (UAT) strategies, test scenarios, and defect verification to ensure delivered enhancements meet rigorous functional and compliance standards.
Change Management & Adoption: Support Organizational Change Management (OCM) and training initiatives in tandem with the Business Improvements team, ensuring smooth rollouts and operational readiness for platform updates.
Integration & Logic Clarity: Define fields, workflow logic, and functional touchpoints both within the Salesforce platform, and between Salesforce and integrated technologies to ensure end-to-end process consistency.
Team Alignment & Best Practices: Actively participate in sprint events (planning, refinement, retrospectives, reviews etc) and champion best-practice documentation standards for both business and technical audiences.

Skills, experience & requirements

5+ years of hands-on experience working with the Salesforce platform as a Functional Analyst, Business Systems Analyst, or related functional role.
Direct experience with Salesforce Financial Services Cloud (FSC), with a solid understanding of its core data model, workflows, and functional capabilities.
Industry Experience in the financial services industry is an asset.
Proven track record in agile/scrum environments, with experience adapting sprint practices to meet structured, milestone-driven delivery schedules.
Strong functional documentation skills, demonstrated by the ability to articulate complex business logic, field definitions, and workflow diagrams clearly to both business stakeholders and technical developers.
Demonstrated experience in defect triage and backlog prioritization, balancing production support needs against strategic feature enhancements.
Certifications (Bonus): Salesforce Certified Administrator, Salesforce Certified Business Analyst, or Financial Services Cloud Accredited Professional credentials are a strong asset.
ATB Experience: Prior domain or operational experience with ATB is a valued asset.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Senior Functional Analyst acts as a bridge between business operations and technical development to ensure the efficiency of the Salesforce platform. Responsibilities include managing the enhancement backlog, gathering requirements, and facilitating cross-functional collaboration to deliver business value.

Requirements

Candidates must have 5+ years of experience as a Functional Analyst or Business Systems Analyst with specific expertise in Salesforce. A strong understanding of Salesforce Financial Services Cloud and experience working in agile or scrum environments are required.

Skills

Salesforce
Sales Cloud
Service Cloud
Financial Services Cloud
Functional Analysis
Business Systems Analysis
Agile
Scrum
Requirements Gathering
Backlog Management
User Acceptance Testing
Change Management
Workflow Logic
Defect Triage
Stakeholder Management

Benefits

Flexible work programs
Inclusive work environment
Learning and development opportunities
Performance enablement

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Sales Cloud
Service Cloud
Financial Services Cloud
Functional Analyst
Business Systems Analyst
Agile
Scrum
Backlog Management
User Acceptance Testing
Organizational Change Management
Financial Services
Salesforce Administrator
Salesforce Business Analyst
Workflow Logic
Defect Triage
Stakeholder Management
CRM
Integration
Sprint Planning

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