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Added 49 mins ago
A
Enterprise Architect CRM
ATB
Remote, Canada
- Full-time
- Remote
Platform mindset in establishing and evaluating technical capabilities
Added 1 hour ago
LI
Middleware Specialist
Lotus IT Solutions
Toronto, ON
- Contract
Experience integrating with enterprise COTS platforms such as SharePoint, Microsoft Dynamics CRM, Oracle Siebel, IBM Cognos Analytics, IBM Business Automation Workflow, or Curam
Added 1 hour ago
OT
Sr. IT Software Developer
Open Text Corporation
Waterloo, ON
- Other
As a Sr. IT Software Developer (Digital Fullstack), you will independently deliver full-stack and platform capabilities for OpenText's digital experience ecosystem. You will work across…
Added 1 hour ago
A
Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
…sustainment, evolution, and operational efficiency of our Salesforce…
Added 1 hour ago
M
Senior Data Center Technician
Microsoft
Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
…including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training…
Added 1 hour ago
U
Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
…workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we…
Added 2 hours ago
MC
AI Platform Engineer (35577)
Myticas Consulting
Toronto, ON
- Contract
Our Toronto Financial Client is seeking two AI Platform Engineers to support a large enterprise AI transformation program. The successful candidates will design, build, and operate AI…
Added 2 hours ago
MC
Azure Databricks Cloud Migration & Platform Engineer (36101)
Myticas Consulting
Toronto, ON
- Contract
Azure Databricks Cloud Migration & Platform Engineer
Added 2 hours ago
L
Oracle Fusion Financial Engineer - Subscriptions, Billing & Revenue
Lime
Remote, Canada
- $102,000 to $143,000 CAD / year
- Full-time
- Remote
…documentation and continuous improvement efforts that support long-term platform maintainability and…
Added 2 hours ago
AI
Business Development, AI Platform
Ample Insight Inc.
Toronto, ON
- Full-time
Added 2 hours ago
IH
Administrative Assistant | Business Solutions and Data & Analytics
Interior Health Authority
Kelowna, BC
- Full-time
…administrative support functions to the Business Solutions and Data & Analytics team located at the Community Health & Services Centre in Kelowna,…
Added 2 hours ago
II
Director, AI Applications Development
iVedha Inc.
Toronto, ON
- Full-time
…outcomes. Our portfolio spans Agentic AI, generative AI, cloud and platform engineering, cybersecurity, data…
Added 3 hours ago
8
Account Executive - Orange County
805Title
Canada
- Full-time
Track your pipeline, orders, and income in LYTI, our proprietary analytics platform, in real time
Added 3 hours ago
RB
Manager, Wholesale Financial Control
Royal Bank of Canada
Toronto, ON
- Full-time
Added 3 hours ago
OM
Campaign Manager, Social
Omnicom Media
Toronto, ON
- Full-time
Collaborate with strategy, planning, and analytics teams to align on objectives
Added 3 hours ago
OM
Campaign Manager, Search
Omnicom Media
Toronto, ON
- Full-time
Collaborate with strategy, planning, and analytics teams to align on objectives
Added 3 hours ago
FS
Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
…through the implementation of a new supervisory technology platform and future-state operating…
Added 3 hours ago
OM
Coordinator, Performance
Omnicom Media
Vancouver, BC
- Full-time
…optimization, and reporting while building a strong understanding of platform capabilities, audience targeting, and performance…
Added 3 hours ago
C
Operations Coordinator
Caredove
Remote, Canada
- $55,000 to $80,000 CAD / year
- Full-time
- Remote
Caredove is a health care software platform that connects people with community and home care services. We champion the organizations doing this work, and we build tools their teams and…
Added 3 hours ago
SH
Content Creator & Photographer/Videographer
Sandman Hotel Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…style of each account and you stay up to date on social media platform…
Added 3 hours ago
M
Content Creator & Photographer/Videographer
Moxies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…style of each account and you stay up to date on social media platform…
Added 3 hours ago
G
Key Account Manager
Greenhouse
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 4 hours ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business AI Platform (BAIP) to drive design, integration, and innovation across enterprise applications.…
Added 4 hours ago
TI
Product Specialist - Risk Management and Portfolio Solutions
TS Imagine
Montreal, QC
- Full-time
…portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back-office…
Added 4 hours ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
…better. Through interaction, insights and recommendations, its platform helps organizations turn participation into better understanding and stronger…

ATB

Senior Functional Analyst, Salesforce Retail CRM

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of hands-on experience working with the Salesforce platform as a Functional Analyst, Business Systems Analyst, or related functional role.
Posting language: English
Posted: Oct 30, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and technical development, ensuring the continuous sustainment, evolution, and operational efficiency of our Salesforce platform.

In this role, you play a key role in the intersection between business, design and technology, with the ultimate goal of maximizing business value from our Salesforce investment. A deep understanding of Sales and Service Cloud and Salesforce in general is key to success in this role. You will be operating within a Scrum environment that delivers on structured milestone commitments, you will actively manage and prioritize the intake and execution on enhancement backlog and/or execute on the roadmap for a transformational project as necessary.

Accountabilities

Requirements Gathering: Capture, analyze, and translate business needs into detailed functional specifications, user stories, acceptance criteria, and clear workflow logic that enable seamless, predictable development.
Backlog Management & Prioritization: Partner with a team of other Functional Analysts and the development team to oversee the execution and delivery of stories through their complete life cycle.
Support & Escalation Triage: Serve as an escalation tier for platform incidents and support requests, performing functional triage, assessing operational impact, and prioritizing bugs alongside ongoing enhancement work.
Cross-Functional Collaboration: Partner closely with our internal stakeholders on the discovery and prioritization of business requests.
Testing & Release Validation: Collaborate on User Acceptance Testing (UAT) strategies, test scenarios, and defect verification to ensure delivered enhancements meet rigorous functional and compliance standards.
Change Management & Adoption: Support Organizational Change Management (OCM) and training initiatives in tandem with the Business Improvements team, ensuring smooth rollouts and operational readiness for platform updates.
Integration & Logic Clarity: Define fields, workflow logic, and functional touchpoints both within the Salesforce platform, and between Salesforce and integrated technologies to ensure end-to-end process consistency.
Team Alignment & Best Practices: Actively participate in sprint events (planning, refinement, retrospectives, reviews etc) and champion best-practice documentation standards for both business and technical audiences.

Skills, experience & requirements

5+ years of hands-on experience working with the Salesforce platform as a Functional Analyst, Business Systems Analyst, or related functional role.
Direct experience with Salesforce Financial Services Cloud (FSC), with a solid understanding of its core data model, workflows, and functional capabilities.
Industry Experience in the financial services industry is an asset.
Proven track record in agile/scrum environments, with experience adapting sprint practices to meet structured, milestone-driven delivery schedules.
Strong functional documentation skills, demonstrated by the ability to articulate complex business logic, field definitions, and workflow diagrams clearly to both business stakeholders and technical developers.
Demonstrated experience in defect triage and backlog prioritization, balancing production support needs against strategic feature enhancements.
Certifications (Bonus): Salesforce Certified Administrator, Salesforce Certified Business Analyst, or Financial Services Cloud Accredited Professional credentials are a strong asset.
ATB Experience: Prior domain or operational experience with ATB is a valued asset.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Senior Functional Analyst acts as a bridge between business operations and technical development to ensure the efficiency of the Salesforce platform. Responsibilities include managing the enhancement backlog, gathering requirements, and facilitating cross-functional collaboration to deliver business value.

Requirements

Candidates must have 5+ years of experience as a Functional Analyst or Business Systems Analyst with specific expertise in Salesforce. A strong understanding of Salesforce Financial Services Cloud and experience working in agile or scrum environments are required.

Skills

Salesforce
Sales Cloud
Service Cloud
Financial Services Cloud
Functional Analysis
Business Systems Analysis
Agile
Scrum
Requirements Gathering
Backlog Management
User Acceptance Testing
Change Management
Workflow Logic
Defect Triage
Stakeholder Management

Benefits

Flexible work programs
Inclusive work environment
Learning and development opportunities
Performance enablement

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Sales Cloud
Service Cloud
Financial Services Cloud
Functional Analyst
Business Systems Analyst
Agile
Scrum
Backlog Management
User Acceptance Testing
Organizational Change Management
Financial Services
Salesforce Administrator
Salesforce Business Analyst
Workflow Logic
Defect Triage
Stakeholder Management
CRM
Integration
Sprint Planning

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