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Added 5 mins ago
SI
Q&A Tester
Securim Inc.
Ottawa, ON
- Contract
Contribute to release readiness: cut-over checklists, training feedback, known-issues list and post-go-live support planning.
Added 9 hours ago
Technical Due Diligence Analyst
IREN
Vancouver, BC
IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive…
Added 9 hours ago
I
Technical Due Diligence Analyst
IREN
Vancouver, BC
- Full-time
IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive…
Added 12 hours ago
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Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and…
Added 15 hours ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Job Title: Senior Finance Analyst - Operations Finance & Analytics
Added 16 hours ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Senior Tax Analyst to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 16 hours ago
T
Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
Reporting to the Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, support all TDS businesses in adherence to regulatory and enterprise requirements, managing non-financial…
Added 16 hours ago
B
Senior Analyst & AI Agent Solutions, Human Resources Information System
Bombardier
Dorval, QC
- Full-time
Act as a senior advisor to HR leaders and process owners by translating strategic priorities and complex requirements into target-state processes, solution designs, roadmaps and measurable…
Added 17 hours ago
Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Director of Technical Solutions within Application Delivery, the Senior IT Business Systems Analyst will bridge business needs with technology solutions through all phases…
Added 17 hours ago
ML
Sr. Finance Analyst - Fixed Assets (Contract)
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
As a member of the fixed assets team the Senior Finance Analyst, Fixed Assets will report to the Manager, Finance - Fixed Assets. The individual will play a key role in the reporting,…
Added 17 hours ago
LC
Senior Product Analyst, People Technology & Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
We are seeking a Senior Product Analyst, People Technology & Analytics to support the governance, lifecycle management, and optimization of our Microsoft 365 product and licensing portfolio.
Added 17 hours ago
AS
Senior Technical Business Analyst – CABL Initiative
Apex Systems
Montreal, QC
- $70 to $71 USD / hour
- Contract
McKesson Canada is seeking a Senior Business Analyst to support the CABL initiative, partnering with business stakeholders, MBA subject matter experts, and data engineering teams. This role…
Added 17 hours ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 17 hours ago
T
Senior Information Security Analyst - Detection Engineering
TD
Toronto, ON
- Full-time
We are seeking a Senior Information Security Analyst to support enterprise cybersecurity monitoring, detection engineering, and security operations improvement. This role will help develop…
Added 18 hours ago
VT
AI & Process Improvement Analyst (New Grad)
Valwell Technologies
AB · Edmonton, AB
- Full-time
You will work directly with our AI Lead to apply AI and current technology to streamline how ValWell operates, from quoting and job preparation through shop work-flow, field service,…
Added 18 hours ago
CO
BUSINESS ANALYST 311 #67732
City of Toronto
Toronto, ON
- Full-time
Reporting to the Manager, Business Transformation & Sustainment, the Business Analyst supports the planning and delivery of complex projects and initiatives across the Customer Experience…
Added 18 hours ago
RS
Application Analyst - C / Sybase
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Technology and Innovation (TI) now supports the Oil and Gas Royalty division of Energy and Minerals. Technology and Innovations Ministry requires the services of an experienced C,…
Added 18 hours ago
BUSINESS ANALYST 311
City of Toronto
Toronto, ON
Reporting to the Manager, Business Transformation & Sustainment, the Business Analyst supports the planning and delivery of complex projects and initiatives across the Customer Experience…
Added 19 hours ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $74,297 to $99,063 CAD / year
- Full-time
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 19 hours ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $74,297 to $99,063 CAD / year
- Full-time
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 19 hours ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 19 hours ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 19 hours ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 19 hours ago
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Senior Finance Analyst, Operations Finance & Analytics
Napoleon
Barrie, ON
- Full-time
Job Title: Senior Finance Analyst - Operations Finance & Analytics
Added 19 hours ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Winnipeg, MB
- $74,297 to $99,063 CAD / year
- Full-time
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…

ATB

Senior Functional Analyst, Salesforce Retail CRM

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of hands-on experience working with the Salesforce platform as a Functional Analyst, Business Systems Analyst, or related functional role.
Posting language: English
Posted: Oct 30, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and technical development, ensuring the continuous sustainment, evolution, and operational efficiency of our Salesforce platform.

In this role, you play a key role in the intersection between business, design and technology, with the ultimate goal of maximizing business value from our Salesforce investment. A deep understanding of Sales and Service Cloud and Salesforce in general is key to success in this role. You will be operating within a Scrum environment that delivers on structured milestone commitments, you will actively manage and prioritize the intake and execution on enhancement backlog and/or execute on the roadmap for a transformational project as necessary.

Accountabilities

Requirements Gathering: Capture, analyze, and translate business needs into detailed functional specifications, user stories, acceptance criteria, and clear workflow logic that enable seamless, predictable development.
Backlog Management & Prioritization: Partner with a team of other Functional Analysts and the development team to oversee the execution and delivery of stories through their complete life cycle.
Support & Escalation Triage: Serve as an escalation tier for platform incidents and support requests, performing functional triage, assessing operational impact, and prioritizing bugs alongside ongoing enhancement work.
Cross-Functional Collaboration: Partner closely with our internal stakeholders on the discovery and prioritization of business requests.
Testing & Release Validation: Collaborate on User Acceptance Testing (UAT) strategies, test scenarios, and defect verification to ensure delivered enhancements meet rigorous functional and compliance standards.
Change Management & Adoption: Support Organizational Change Management (OCM) and training initiatives in tandem with the Business Improvements team, ensuring smooth rollouts and operational readiness for platform updates.
Integration & Logic Clarity: Define fields, workflow logic, and functional touchpoints both within the Salesforce platform, and between Salesforce and integrated technologies to ensure end-to-end process consistency.
Team Alignment & Best Practices: Actively participate in sprint events (planning, refinement, retrospectives, reviews etc) and champion best-practice documentation standards for both business and technical audiences.

Skills, experience & requirements

5+ years of hands-on experience working with the Salesforce platform as a Functional Analyst, Business Systems Analyst, or related functional role.
Direct experience with Salesforce Financial Services Cloud (FSC), with a solid understanding of its core data model, workflows, and functional capabilities.
Industry Experience in the financial services industry is an asset.
Proven track record in agile/scrum environments, with experience adapting sprint practices to meet structured, milestone-driven delivery schedules.
Strong functional documentation skills, demonstrated by the ability to articulate complex business logic, field definitions, and workflow diagrams clearly to both business stakeholders and technical developers.
Demonstrated experience in defect triage and backlog prioritization, balancing production support needs against strategic feature enhancements.
Certifications (Bonus): Salesforce Certified Administrator, Salesforce Certified Business Analyst, or Financial Services Cloud Accredited Professional credentials are a strong asset.
ATB Experience: Prior domain or operational experience with ATB is a valued asset.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

Apply About employer

More about this job

Responsibilities

The Senior Functional Analyst acts as a bridge between business operations and technical development to ensure the efficiency of the Salesforce platform. Responsibilities include managing the enhancement backlog, gathering requirements, and facilitating cross-functional collaboration to deliver business value.

Requirements

Candidates must have 5+ years of experience as a Functional Analyst or Business Systems Analyst with specific expertise in Salesforce. A strong understanding of Salesforce Financial Services Cloud and experience working in agile or scrum environments are required.

Skills

Salesforce
Sales Cloud
Service Cloud
Financial Services Cloud
Functional Analysis
Business Systems Analysis
Agile
Scrum
Requirements Gathering
Backlog Management
User Acceptance Testing
Change Management
Workflow Logic
Defect Triage
Stakeholder Management

Benefits

Flexible work programs
Inclusive work environment
Learning and development opportunities
Performance enablement

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Sales Cloud
Service Cloud
Financial Services Cloud
Functional Analyst
Business Systems Analyst
Agile
Scrum
Backlog Management
User Acceptance Testing
Organizational Change Management
Financial Services
Salesforce Administrator
Salesforce Business Analyst
Workflow Logic
Defect Triage
Stakeholder Management
CRM
Integration
Sprint Planning

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