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Added 2 hours ago
AH
Administrative Support IV
Alberta Health Services
Red Deer, AB
- Temporary
…Access and Disclosure is seeking an Access and Disclosure (A&D) Analyst to join our team. In this role, you will provide essential support to facilitate the secure, accurate and compliant…
Added 2 hours ago
AH
Administrative Support IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…Access and Disclosure is seeking an Access and Disclosure (A&D) Analyst to join our team. In this role, you will provide essential support to facilitate the secure, accurate and compliant…
Added 7 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 8 hours ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Provide analytical system support and monitoring to meet the needs of Human Resources (HR) and users of all HR information systems (i.e. My HSN). Perform and test system upgrades,…
Added 8 hours ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Provide analytical system support and monitoring to meet the needs of Human Resources (HR) and users of all HR information systems (i.e. My HSN). Perform and test system upgrades,…
Added 9 hours ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team.…
Added 10 hours ago
T
Maximo Technical Data Package Analyst
Thales
Mill Bay, BC · Halifax, NS
- Full-time
Thales has a vacancy for a Maximo Technical Data Package Analyst to act as the primary integrator between Technical Data, ILS, Supply Support, Life Cycle Material Managers (LCMMs), and…
Added 11 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a Senior Support Analyst to provide Level 2/Level 3 technical support for core tokenized deposit platforms, ledger data pipelines, and blockchain-based payment…
Added 12 hours ago
LL
Coordinator, Records Management & Privacy
Lac La Biche County
Lac la Biche, AB
- Full-time
…beaches, camping opportunities, and an excellent hiking trail system, it is a beautiful community in which to live, work, and play. Modern amenities, including the Bold Center, schools,…
Added 12 hours ago
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Maximo Technical Data Package Analyst
Thales
Dartmouth, NS
- Full-time
Thales has a vacancy for a Maximo Technical Data Package Analyst to act as the primary integrator between Technical Data, ILS, Supply Support, Life Cycle Material Managers (LCMMs), and…
Added 13 hours ago
HR
Data & Business Intelligence (BI) Analyst
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Calgary, AB
- Full-time
Title: Data & Business Intelligence (BI) Analyst
Added 13 hours ago
CO
Compensation Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
Perform routine job evaluations ensuring internal equity, alignment and relativity, promoting system integrity and consistency of application throughout the organization.
Added 14 hours ago
Digital Architect
Government of Alberta
AB
Strong understanding of modern web and mobile application architectures (e.g., microservices, APIs, serverless, event-driven architectures) and how to integrate AI models within these.
Added 14 hours ago
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Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
The AI Native Analyst is an early‑career, uncertified technical analyst role designed for individuals developing foundational skills in AI system design, LLM‑based architectures, and…
Added 15 hours ago
S
Systems Analyst, Clinical Solutions, IMITS
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The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 15 hours ago
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Talent Acquisition Specialist
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Added 15 hours ago
SM
Functional Analyst – Enrolment Services (Bargaining Unit 179)
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Halifax, NS
- Full-time
Apply for this opportunity online using our online application system through Career Beacon. Click on "Apply Now" and complete all required information fields. Qualified candidates should…
Added 15 hours ago
IE
Analyst, Business
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Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 15 hours ago
H
Junior Cyber Incident Response Analyst
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Ottawa, ON
- Full-time
1 - 2 years of experience in a security analyst, SOC analyst, incident response analyst, security engineer, or system administrator or similar role
Added 15 hours ago
T
Production Support Analyst Akamai
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Toronto, ON
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Business System Analyst
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Added 16 hours ago
Financial Analyst
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Cambridge, ON
The Financial Analyst supports the Life Sciences Service business by providing financial and operational support to Service Leadership and Project Management teams. The role focuses on…
Added 16 hours ago
W
Compliance Analyst
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AB · Toronto, ON · Calgary, AB
- Full-time
Reporting to the AVP, Supervision, the Compliance Analyst, will be a systems expert for the Compliance Team supporting their tools, including those used for communications monitoring…
Added 16 hours ago
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC · Toronto, ON
1 - 2 years of experience in a security analyst, SOC analyst, incident response analyst, security engineer, or system administrator or similar role
Added 16 hours ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC
- Full-time
1 - 2 years of experience in a security analyst, SOC analyst, incident response analyst, security engineer, or system administrator or similar role

ATB

Technical Operations Analyst (TOC)

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
Posting language: English
Posted: Oct 28, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

Work Arrangement & After Hours Support

This position requires flexibility to perform shift work, after hours, evenings, overnight, and weekends to support in a 365/24/7 environment, on a rotational basis.

This position has a hybrid work arrangement. Please note that this is subject to change due to business priorities.

About the role

As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team. This is a critical role that ensures the stability and efficiency of ATB’s digital heartbeat.

You will coordinate technical environment support and monitor the ATB environment with precision. Beyond monitoring, you will play a hands-on role in supporting batch processing, SAP Transport management, file transfers, and job scheduling. If you are passionate about setup, configuration, and resolving complex monitoring issues within a high-stakes Run My Jobs & SAP environment, you’ll find a rewarding home here.

Accountabilities

In this role, your daily mission will involve:

Monitoring & Troubleshooting: Performing daily monitoring of a complex SAP environment, including End-of-Day (EOD) and End-of-Month (EOM) batch processing.
Incident Management: Resolving technical issues recorded via ticketing software (ServiceNow) and responding to infrastructure-related incidents and problems. This may include, from time to time participation in our SDM/Incident Management process.
System Performance & Maintenance: Monitoring and evaluating overall system activity on servers to perform preventative actions and diagnose issues before they impact the business.
Stakeholder Collaboration: Interacting with internal ATB stakeholders to ensure required support and coordination are performed seamlessly.
File Transfer Operations: Supporting ATB’s Enterprise File Transfer Tool MFT (SFTP), including failure support, monitoring, and troubleshooting.
Documentation & Training: Following, supporting, and maintaining rigorous system documentation, runbooks, and training materials.
Tier-I Support: Providing infrastructure-related support and managing Application Services, including "best effort" support for end-user issues after hours and on weekends.
Operational Compliance: Adhering to ATB operational processes by following support guidelines and raising ServiceNow incident tickets where applicable.
Event Analysis: Analyzing production events generated via phone requests, system alerts, or incidents, and taking timely action based on documented procedures.

Skills, experience & requirements

At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
A degree or diploma in Computer Science is preferred.
Proven ability to work with SAP and SAP BASIS, Operating Systems (Windows, Linux, AIX), and Databases (DB2, SQL, Suse, HANA).
Proficiency with industry-standard monitoring and administrative tools, specifically Splunk, SolarWinds, Redwood, Solution Manager, or Secure File Transfer (SFTP) protocols.
A solid understanding of ITIL v4 fundamentals.
Tactful and professional communication skills (written and verbal), active listening, and demonstrated "systems thinking" to prioritize tasks in a fast-paced environment.
A self-motivated team player committed to customer service excellence who knows how to have some fun while delivering great results.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Technical Operations Analyst is responsible for monitoring and troubleshooting complex SAP environments, including batch processing and system performance. They also manage incident resolution via ServiceNow and support enterprise file transfer operations to ensure system stability.

Requirements

Candidates must have 3-4 years of experience in IT operations or systems support, with specific expertise in SAP and SAP BASIS environments. A degree or diploma in Computer Science is preferred, along with proficiency in various operating systems and monitoring tools.

Skills

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
Database Management
ServiceNow

Benefits

Learning and development
Performance enablement
Flexible work programs
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
DB2
SQL
Suse
HANA
ServiceNow
Batch Processing
System Monitoring
Infrastructure Support
Technical Operations
Run My Jobs
Enterprise File Transfer

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