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Added 37 mins ago
SH
Materials Management Coordinator, Supply Chain
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Manage substitutions for backordered products, including sourcing alternatives and coordinating end-user approvals.
Added 37 mins ago
CO
Job ID #32275: End User Device Technician
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Supervisor, Service Desk, the End User Device Technician provides first and second-level support for the City’s standard desktop and laptop computers, tablets, mobile…
Added 2 hours ago
SH
Messenger
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…the Centre. Maintains adequate sterile and clean supplies for user departments. Delivers clean linen to patient areas. Delivers meals to patient areas. Performs all duties in accordance…
Added 3 hours ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
Location: Remote within Canada, ideally in the Greater Toronto Area, Kitchener-Waterloo, or Vancouver, British Columbia, to support occasional in-person collaboration.
Added 3 hours ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…provides coordinated, consistent, and sustainable informatics support across Urban and Rural Acute Care, Continuing Care, Primary Care, Ambulatory Care, Allied Health, Specialty Areas, and…
Added 8 hours ago
Messenger
Winnipeg Regional Health Authority
Winnipeg, MB
…the Centre. Maintains adequate sterile and clean supplies for user departments. Delivers clean linen to patient areas. Delivers meals to patient areas. Performs all duties in accordance…
Added 9 hours ago
TU
Custodial Workload & Training Specialist
The University of British Columbia
Vancouver, BC
- $5,984 to $6,422 CAD / month
- Full-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 10 hours ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Tier-I Support: Providing infrastructure-related support and managing Application Services, including "best effort" support for end-user issues after hours and on weekends.
Added 11 hours ago
UO
Custodial Workload & Training Specialist
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $5,984 to $6,422 CAD / month
- Full-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 12 hours ago
RV
Senior Technical Product Manager- Virtualized Switchers
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
This role will help design, develop, test, deploy, and support cloud and on-premise software switcher technologies, working across Windows/Linux, embedded systems, distributed/containerized…
Added 15 hours ago
GL
User Access Management Analyst
goeasy Ltd.
Mississauga, ON
- Full-time
Collaborate with End User Operations (EUO) and other teams on shared responsibilities (e.g., device provisioning, M365 lifecycle).
Added 15 hours ago
T
Senior IT Developer
TD
Toronto, ON
- Full-time
Lead the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives
Added 16 hours ago
T
Production Support Analyst Akamai
TechDoQuest
Toronto, ON
- Contract
…Cloudlet, Enhanced Secure Delivery, Forward Rewrite Cloudlet, Front End Optimization, HTTP/2, Image Manager, Mobile Detection & Redirect, Real User Monitoring, Site Failover, SiteShield,…
Added 16 hours ago
SL
Manager, Finance Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 17 hours ago
Senior Fullstack Developer (Python) - AI features team
AlayaCare
Montreal, QC
…high-quality, and aligned with customer needs. You’ll deliver features end-to-end, from database to user interface, while promoting best practices in testing, observability, and continuous…
Added 17 hours ago
B
Product Manager III, Account Acquisition
Bankjoy
Remote, Canada
- Full-time
- Remote
Lead the product strategy and roadmap for Youth Account Opening, including the compliance and user experience considerations specific to minors.
Added 17 hours ago
UR
Information Technology Manager
Universal Realty Group
Halifax, NS
- Full-time
We’re seeking an experienced IT Manager who thrives in a fast-paced environment and is excited to contribute to a growing organization. This position is responsible for providing…
Added 18 hours ago
AA
Backend Software Developer
ATS Automation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
…UX/UI developers, testers, control systems integrators and end users to develop robust products. You will work individually or as part of a…
Added 18 hours ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
Support and perform function and configuration testing, validating system behavior, business rules, workflows and end to end processes against approved design and intended business outcome.…
Added 18 hours ago
MC
Software QA Lead - HandyDART
MatchBox Consulting Group
New Westminster, BC
- Contract
…external systems. The QA Lead will report to the Senior Project Manager and work with the client’s QA Manager on governance, standards, quality gates, and sign-off…
Added 19 hours ago
SH
Cyber Security Specialist
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Information Security Manager, the Cyber Security Specialist plays an integral role in the delivery of the Cyber Security program through the Local Delivery Group (LDG) in…
Added 19 hours ago
AF
Lead UX Designer
Armstrong Fluid Technology
Toronto, ON
- Full-time
…platform and lead the design team. Working with the product manager, enterprise architect, the platform vendor partner, and sales, customer service, and order-entry leaders across our…
Added 20 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 20 hours ago
GI
Technical Support Analyst
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.
Added 20 hours ago
SD
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…

ATB

Technical Operations Analyst (TOC)

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
Posting language: English
Posted: Oct 28, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

Work Arrangement & After Hours Support

This position requires flexibility to perform shift work, after hours, evenings, overnight, and weekends to support in a 365/24/7 environment, on a rotational basis.

This position has a hybrid work arrangement. Please note that this is subject to change due to business priorities.

About the role

As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team. This is a critical role that ensures the stability and efficiency of ATB’s digital heartbeat.

You will coordinate technical environment support and monitor the ATB environment with precision. Beyond monitoring, you will play a hands-on role in supporting batch processing, SAP Transport management, file transfers, and job scheduling. If you are passionate about setup, configuration, and resolving complex monitoring issues within a high-stakes Run My Jobs & SAP environment, you’ll find a rewarding home here.

Accountabilities

In this role, your daily mission will involve:

Monitoring & Troubleshooting: Performing daily monitoring of a complex SAP environment, including End-of-Day (EOD) and End-of-Month (EOM) batch processing.
Incident Management: Resolving technical issues recorded via ticketing software (ServiceNow) and responding to infrastructure-related incidents and problems. This may include, from time to time participation in our SDM/Incident Management process.
System Performance & Maintenance: Monitoring and evaluating overall system activity on servers to perform preventative actions and diagnose issues before they impact the business.
Stakeholder Collaboration: Interacting with internal ATB stakeholders to ensure required support and coordination are performed seamlessly.
File Transfer Operations: Supporting ATB’s Enterprise File Transfer Tool MFT (SFTP), including failure support, monitoring, and troubleshooting.
Documentation & Training: Following, supporting, and maintaining rigorous system documentation, runbooks, and training materials.
Tier-I Support: Providing infrastructure-related support and managing Application Services, including "best effort" support for end-user issues after hours and on weekends.
Operational Compliance: Adhering to ATB operational processes by following support guidelines and raising ServiceNow incident tickets where applicable.
Event Analysis: Analyzing production events generated via phone requests, system alerts, or incidents, and taking timely action based on documented procedures.

Skills, experience & requirements

At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
A degree or diploma in Computer Science is preferred.
Proven ability to work with SAP and SAP BASIS, Operating Systems (Windows, Linux, AIX), and Databases (DB2, SQL, Suse, HANA).
Proficiency with industry-standard monitoring and administrative tools, specifically Splunk, SolarWinds, Redwood, Solution Manager, or Secure File Transfer (SFTP) protocols.
A solid understanding of ITIL v4 fundamentals.
Tactful and professional communication skills (written and verbal), active listening, and demonstrated "systems thinking" to prioritize tasks in a fast-paced environment.
A self-motivated team player committed to customer service excellence who knows how to have some fun while delivering great results.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

Apply About employer

More about this job

Responsibilities

The Technical Operations Analyst is responsible for monitoring and troubleshooting complex SAP environments, including batch processing and system performance. They also manage incident resolution via ServiceNow and support enterprise file transfer operations to ensure system stability.

Requirements

Candidates must have 3-4 years of experience in IT operations or systems support, with specific expertise in SAP and SAP BASIS environments. A degree or diploma in Computer Science is preferred, along with proficiency in various operating systems and monitoring tools.

Skills

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
Database Management
ServiceNow

Benefits

Learning and development
Performance enablement
Flexible work programs
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
DB2
SQL
Suse
HANA
ServiceNow
Batch Processing
System Monitoring
Infrastructure Support
Technical Operations
Run My Jobs
Enterprise File Transfer

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