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Added 15 mins ago
C
Sales Associate
Claire's
Mississauga, ON
- $17 USD / hour
- Part-time
Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience.
Added 45 mins ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 1 hour ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
New technology assessment and advice: Anticipate and react to major technology changes to improve the overall Web experience both for the internal University community, as well as for…
Added 1 hour ago
A
Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Toronto, ON
- Full-time
Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred.
Added 1 hour ago
A
Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Vancouver, BC
- Full-time
Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred.
Added 1 hour ago
Developer
Rogers Communications
Toronto, ON
Native mobile experience (required): hands-on work building and shipping iOS (Swift, SwiftUI, UIKit) and/or Android (Kotlin, Jetpack Compose, Android SDK) applications, with willingness to…
Added 1 hour ago
BK
Manager, Graphic Design, Burger King, Canada
Burger King
Toronto, ON
- Full-time
Restaurant Brands International is looking for a Manager, Graphic Design to join the Burger King Canada team. This is an exciting opportunity working alongside the Marketing team, leading…
Added 2 hours ago
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E-Commerce and Analytics Manager
travelbrands
Toronto, ON
- Full-time
The E-commerce & Analytics Manager is responsible for optimizing the online customer experience across redtag.ca and itravel2000.com through data-driven analysis, website optimization,…
Added 2 hours ago
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Digital Specialist
BMO
Toronto, ON · BMOPLACE
- Full-time
Consults on marketing solutions delivered across BMO’s digital properties that meet the goals and objectives of the assigned portfolio and deliver the intended customer experience.…
Added 2 hours ago
PB
Construction Manager
PCH Builders
Calgary, AB
- Full-time
Our 62 people team brings decades of hands-on construction experience, complemented by engineering, master's, and MBA credentials. Together, we combine technical expertise, disciplined…
Added 2 hours ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team.…
Added 2 hours ago
Q
FY27 Intern - Deep Learning Research Internship - Canada (4 Months)
Qualcomm
Markham, ON
- Full-time
…Together with our ecosystem partners, we enable next-generation digital transformation. At Qualcomm, we are engineering human…
Added 4 hours ago
A
Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
Experience with testing digital products on a cross section of devices, browsers, operating systems and platforms
Added 4 hours ago
A
Product Manager
ATB
Calgary, AB · Edmonton, AB
- Full-time
…part of the fast-paced world of payments. As our next Product Manager, you use research and data to deeply understand and analyze our clients' needs both now and in the future. With a…
Added 4 hours ago
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FY27 Intern - Camera Design Engineering Internship - Canada (12 or 16 months)
Qualcomm
Vancouver, BC
- Full-time
…Together with our ecosystem partners, we enable next-generation digital transformation. At Qualcomm, we are engineering human…
Added 4 hours ago
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FY27 Intern - Design Automation & Quality Assurance Engineering Intern - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
…Together with our ecosystem partners, we enable next-generation digital transformation. At Qualcomm, we are engineering human…
Added 4 hours ago
NH
UI Technical Artist | Unreal Engine 5
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Vancouver, BC
- Full-time
We're hiring across 3 levels, with responsibilities tailored to your experience and strengths.
Added 5 hours ago
PC
Experienced Talent Acquisition Manager
PwC Canada
Toronto, ON
- Full-time
…and specialized talent. The Experienced Talent Acquisition Manager translates recruitment strategies into consistent, high-quality execution across assigned business areas. You’ll bring…
Added 5 hours ago
PC
Experienced Talent Acquisition Manager
PwC Canada
Calgary, AB
- Full-time
…and specialized talent. The Experienced Talent Acquisition Manager translates recruitment strategies into consistent, high-quality execution across assigned business areas. You’ll bring…
Added 5 hours ago
RE
Telecom Technologist
Rising Edge Group
Calgary, AB
- Full-time
Reporting to the Telecom Manager, the Telecom Technologist installs, manages and/or maintains equipment used to control and monitor systems, equipment, and processes in the utilities…
Added 5 hours ago
RB
Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
Royal Bank of Canada
Richmond Hill, ON
- Full-time
· Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications )
Added 5 hours ago
IB
Product Operations Manager
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Regina, SK
- From $50,000 CAD / year
- Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
Added 5 hours ago
A
Growth Marketing Manager
ArboStar
Remote, Canada
- Full-time
- Remote
Experience in B2B SaaS, a digital marketing agency, or marketing for home services, trades, or field-service businesses.
Added 5 hours ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
…will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding…
Added 5 hours ago
AF
Product Manager
ATB Financial
AB · Edmonton, AB
- Full-time
…part of the fast-paced world of payments. As our next Product Manager, you use research and data to deeply understand and analyze our clients' needs both now and in the future. With a…

ATB

Technical Operations Analyst (TOC)

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
Posting language: English
Posted: Oct 28, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

Work Arrangement & After Hours Support

This position requires flexibility to perform shift work, after hours, evenings, overnight, and weekends to support in a 365/24/7 environment, on a rotational basis.

This position has a hybrid work arrangement. Please note that this is subject to change due to business priorities.

About the role

As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team. This is a critical role that ensures the stability and efficiency of ATB’s digital heartbeat.

You will coordinate technical environment support and monitor the ATB environment with precision. Beyond monitoring, you will play a hands-on role in supporting batch processing, SAP Transport management, file transfers, and job scheduling. If you are passionate about setup, configuration, and resolving complex monitoring issues within a high-stakes Run My Jobs & SAP environment, you’ll find a rewarding home here.

Accountabilities

In this role, your daily mission will involve:

Monitoring & Troubleshooting: Performing daily monitoring of a complex SAP environment, including End-of-Day (EOD) and End-of-Month (EOM) batch processing.
Incident Management: Resolving technical issues recorded via ticketing software (ServiceNow) and responding to infrastructure-related incidents and problems. This may include, from time to time participation in our SDM/Incident Management process.
System Performance & Maintenance: Monitoring and evaluating overall system activity on servers to perform preventative actions and diagnose issues before they impact the business.
Stakeholder Collaboration: Interacting with internal ATB stakeholders to ensure required support and coordination are performed seamlessly.
File Transfer Operations: Supporting ATB’s Enterprise File Transfer Tool MFT (SFTP), including failure support, monitoring, and troubleshooting.
Documentation & Training: Following, supporting, and maintaining rigorous system documentation, runbooks, and training materials.
Tier-I Support: Providing infrastructure-related support and managing Application Services, including "best effort" support for end-user issues after hours and on weekends.
Operational Compliance: Adhering to ATB operational processes by following support guidelines and raising ServiceNow incident tickets where applicable.
Event Analysis: Analyzing production events generated via phone requests, system alerts, or incidents, and taking timely action based on documented procedures.

Skills, experience & requirements

At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
A degree or diploma in Computer Science is preferred.
Proven ability to work with SAP and SAP BASIS, Operating Systems (Windows, Linux, AIX), and Databases (DB2, SQL, Suse, HANA).
Proficiency with industry-standard monitoring and administrative tools, specifically Splunk, SolarWinds, Redwood, Solution Manager, or Secure File Transfer (SFTP) protocols.
A solid understanding of ITIL v4 fundamentals.
Tactful and professional communication skills (written and verbal), active listening, and demonstrated "systems thinking" to prioritize tasks in a fast-paced environment.
A self-motivated team player committed to customer service excellence who knows how to have some fun while delivering great results.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Technical Operations Analyst is responsible for monitoring and troubleshooting complex SAP environments, including batch processing and system performance. They also manage incident resolution via ServiceNow and support enterprise file transfer operations to ensure system stability.

Requirements

Candidates must have 3-4 years of experience in IT operations or systems support, with specific expertise in SAP and SAP BASIS environments. A degree or diploma in Computer Science is preferred, along with proficiency in various operating systems and monitoring tools.

Skills

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
Database Management
ServiceNow

Benefits

Learning and development
Performance enablement
Flexible work programs
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
DB2
SQL
Suse
HANA
ServiceNow
Batch Processing
System Monitoring
Infrastructure Support
Technical Operations
Run My Jobs
Enterprise File Transfer

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