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Added 9 mins ago
JI
Yard Department Manager
J.D. Irving, Limited
Mount Pearl, NL
- Full-time
Typical career steps are to manage larger departments prior to becoming an assistant store manager.
Added 9 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Arnprior, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 9 mins ago
Assistant Superintendent
Pomerleau
Toronto, ON
As an experienced Assistant Superintendent working in the Building Operations team at Pomerleau Construction, you will support new and ongoing project growth, challenging industry standards…
Added 9 mins ago
PS
Ottawa Event Supervisor
Puppy Sphere
Ottawa, ON
- Part-time
Conduct short on-shift meetings with the event team to review updates from the Operations Manager, discussing company updates, roll outs, launches, and ensure alignment with event…
Added 25 mins ago
CM
Manager - Procurement & Stores
Compass Minerals
Goderich, ON
- Full-time
We are currently hiring a Manager – Procurement & Stores to join the team at our Goderich Mine facility in Goderich, Ontario.
Added 25 mins ago
PH
Patient Care Coordinator, BC Mental Health and Substance Use Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
…staff training and development. Assists the Clinical Services Manager (CSM)/Designate with performing administrative duties and coordinates staffing, scheduling and clinical research…
Added 25 mins ago
G-
Operations Manager
GFL - Sewer Technologies Division
Surrey, BC
- Full-time
Our Liquids West group is actively seeking a dynamic Operations Manager. In this pivotal role, you will play a crucial part in our organization's success, reporting directly to the District…
Added 25 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Mississauga, ON
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 25 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- $22 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 25 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Hamilton, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 25 mins ago
HC
Manager, Financial Reporting & Operations
Honda Canada Inc.
Markham, ON
- Full-time
The Manager, Financial Reporting & Operations leads two core Finance functions: Financial Operations and Financial Reporting. The incumbent will be accountable for the accuracy, timeliness,…
Added 25 mins ago
B
Personal Banker Assosiate
BMO
Richmond Hill, ON
- Full-time
Added 55 mins ago
N
Senior Security Developer
nesto
Canada
- Full-time
…applications. You will work closely with our development and operations teams to ensure the security and integrity of our cloud…
Added 55 mins ago
N
Senior Security Developer
nesto
Canada
- Full-time
…applications. You will work closely with our development and operations teams to ensure the security and integrity of our cloud…
Added 55 mins ago
C
Business Development Manager, Inside Sales
CMLS
Calgary, AB
- Full-time
…Prairies, CMLS Residential is seeking a Business Development Manager, Inside Sales in Calgary. You will partner with emerging brokers to scale their business and improve conversion, gaining…
Added 55 mins ago
Facilities Project Manager
Give and Go Prepared Foods
Toronto, ON
Give & Go Prepared Foods is seeking a Facilities Project Manager to lead corporate facilities maintenance engineering across our manufacturing, storage, and office locations.
Added 55 mins ago
Senior Electrical Manager
Give and Go Prepared Foods
Toronto, ON
Give & Go Prepared Foods is seeking an experienced Senior Manager, Electrical to provide strategic and technical leadership for electrical infrastructure, power distribution, industrial…
Added 1 hour ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…next steps. Our partner is looking for a Principal Product Manager – Billing & Platform based in…
Added 1 hour ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Redvers, SK
- Full-time
…support department sales goals. Working closely with the Parts Manager, you will help keep the department organized, customer-focused, and operating safely while coaching and supporting…
Added 1 hour ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
We are seeking a strategic, customer-focused leader to oversee precision agriculture operations across the organization. The Corporate Precision Agriculture Manager will drive the dealer…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
…support department sales goals. Working closely with the Parts Manager, you will help keep the department organized, customer-focused, and operating safely while coaching and supporting…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
…support department sales goals. Working closely with the Parts Manager, you will help keep the department organized, customer-focused, and operating safely while coaching and supporting…
Added 1 hour ago
CT
Restaurant manager
Church's Texas Chicken
Toronto, ON · Scarborough, ON
- Full-time
Added 1 hour ago
TH
Café manager
Tim Hortons Québec
Halifax, NS
- Full-time
Plan, organize, direct, control and evaluate daily operations

ATB

Technical Operations Analyst (TOC)

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
Posting language: English
Posted: Oct 28, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

Work Arrangement & After Hours Support

This position requires flexibility to perform shift work, after hours, evenings, overnight, and weekends to support in a 365/24/7 environment, on a rotational basis.

This position has a hybrid work arrangement. Please note that this is subject to change due to business priorities.

About the role

As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team. This is a critical role that ensures the stability and efficiency of ATB’s digital heartbeat.

You will coordinate technical environment support and monitor the ATB environment with precision. Beyond monitoring, you will play a hands-on role in supporting batch processing, SAP Transport management, file transfers, and job scheduling. If you are passionate about setup, configuration, and resolving complex monitoring issues within a high-stakes Run My Jobs & SAP environment, you’ll find a rewarding home here.

Accountabilities

In this role, your daily mission will involve:

Monitoring & Troubleshooting: Performing daily monitoring of a complex SAP environment, including End-of-Day (EOD) and End-of-Month (EOM) batch processing.
Incident Management: Resolving technical issues recorded via ticketing software (ServiceNow) and responding to infrastructure-related incidents and problems. This may include, from time to time participation in our SDM/Incident Management process.
System Performance & Maintenance: Monitoring and evaluating overall system activity on servers to perform preventative actions and diagnose issues before they impact the business.
Stakeholder Collaboration: Interacting with internal ATB stakeholders to ensure required support and coordination are performed seamlessly.
File Transfer Operations: Supporting ATB’s Enterprise File Transfer Tool MFT (SFTP), including failure support, monitoring, and troubleshooting.
Documentation & Training: Following, supporting, and maintaining rigorous system documentation, runbooks, and training materials.
Tier-I Support: Providing infrastructure-related support and managing Application Services, including "best effort" support for end-user issues after hours and on weekends.
Operational Compliance: Adhering to ATB operational processes by following support guidelines and raising ServiceNow incident tickets where applicable.
Event Analysis: Analyzing production events generated via phone requests, system alerts, or incidents, and taking timely action based on documented procedures.

Skills, experience & requirements

At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
A degree or diploma in Computer Science is preferred.
Proven ability to work with SAP and SAP BASIS, Operating Systems (Windows, Linux, AIX), and Databases (DB2, SQL, Suse, HANA).
Proficiency with industry-standard monitoring and administrative tools, specifically Splunk, SolarWinds, Redwood, Solution Manager, or Secure File Transfer (SFTP) protocols.
A solid understanding of ITIL v4 fundamentals.
Tactful and professional communication skills (written and verbal), active listening, and demonstrated "systems thinking" to prioritize tasks in a fast-paced environment.
A self-motivated team player committed to customer service excellence who knows how to have some fun while delivering great results.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Technical Operations Analyst is responsible for monitoring and troubleshooting complex SAP environments, including batch processing and system performance. They also manage incident resolution via ServiceNow and support enterprise file transfer operations to ensure system stability.

Requirements

Candidates must have 3-4 years of experience in IT operations or systems support, with specific expertise in SAP and SAP BASIS environments. A degree or diploma in Computer Science is preferred, along with proficiency in various operating systems and monitoring tools.

Skills

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
Database Management
ServiceNow

Benefits

Learning and development
Performance enablement
Flexible work programs
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
DB2
SQL
Suse
HANA
ServiceNow
Batch Processing
System Monitoring
Infrastructure Support
Technical Operations
Run My Jobs
Enterprise File Transfer

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