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Added 44 mins ago
Technical Solutions Development Manager, Workspace, Google Cloud
Google
Waterloo, ON
13 years of experience with 2 or more of the following: Web Technologies, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Added 58 mins ago
DG
Controller
Deveraux Group of Companies
Calgary, AB
- Full-time
Transparent and rewarding workplace dedicated to supporting your professional development
Added 1 hour ago
Field Operations Coordinator
Amrize
Coquitlam, BC
…drive ongoing improvement of health, safety, and loss control systems and processes. Identify program, system, and training needs that align with the requirements of the Health and Safety…
Added 1 hour ago
Plant Controller
Amrize
Saint-Constant, QC · St-Constant, Queb
…an effective control in the financial management reporting systems. This role will primarily support the cement product line. This Product Line focused role will provide the Product Line…
Added 1 hour ago
Security Site Manager - Victoria Shopping Centre (Guardteck)
Kandor
Victoria, BC
…alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people.…
Added 1 hour ago
Security Guard - Kamloops (Guardteck)
Kandor
Kamloops, BC
…alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people.…
Added 1 hour ago
Security Guard - Kelowna (Guardteck)
Kandor
Kelowna, BC
…alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people.…
Added 1 hour ago
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Lecturer - Creative Arts Therapies
Whitecliffe
Toronto, ON
- Temporary
Meet with students on an individual basis to support their learning and to provide academic advice
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Abbotsford, BC
- Full-time
Our goal is to demonstrate how we support physicians in leading healthier, happier, and more connected lives. We offer robust support systems and foster an environment where medical…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Abbotsford, BC
- Full-time
Our goal is to demonstrate how we support physicians in leading healthier, happier, and more connected lives. We offer robust support systems and foster an environment where medical…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Abbotsford, BC
- Full-time
Our goal is to demonstrate how we support physicians in leading healthier, happier, and more connected lives. We offer robust support systems and foster an environment where medical…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Abbotsford, BC
- Full-time
Our goal is to demonstrate how we support physicians in leading healthier, happier, and more connected lives. We offer robust support systems and foster an environment where medical…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
- Part-time
Physicians have different professional priorities, family commitments and career plans.
Added 2 hours ago
SA
Food Service Attendant FT - (YUL Airport)
SSP America
Dorval, QC
- Full-time
…receiving payment. These tasks are to be performed in a timely and professional manner to achieve the highest level of guest…
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Evening
Shoppers Drug Mart
Winnipeg, MB
- Full-time
…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 3 hours ago
NS
Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
…reporting while providing valuable financial insights that support strategic…
Added 3 hours ago
NS
Buyer
Nova Scotia Power
Halifax, NS
- Full-time
…service by understanding customers' needs, who enthusiastically support change, sharing your expertise, taking responsibility for your development, and actively seeking new…
Added 3 hours ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
…lifecycle plans, risk models, and investment recommendations that support the safe, reliable, resilient, and cost-effective operation of Nova Scotia Power's distribution…
Added 3 hours ago
T
Context Elicitation & Conversation Evaluation Specialists
Turing
Canada
- Contract
Turing is one of the world’s fastest-growing AI companies, accelerating the advancement and deployment of powerful AI systems.
Added 3 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON
- Full-time
Practice Strategy & Growth: Define and execute the professional services strategy, strengthen delivery capabilities, identify opportunities for services growth, and build scalable operating…
Added 3 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Toronto, ON
- Full-time
Practice Strategy & Growth: Define and execute the professional services strategy, strengthen delivery capabilities, identify opportunities for services growth, and build scalable operating…
Added 3 hours ago
A
Product Sales Specialist – Professional AV, Broadcast & Streaming
ADIpro.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You’ll become a trusted technical resource for our customers, helping them select, deploy, and support professional AV solutions.
Added 3 hours ago
AU
Security Guard (Floater) - Shopping Mall
Allied Universal
Winnipeg, MB
- $17 CAD / hour
- Part-time
Allied Universal is seeking professional and highly motivated Security Guard to join our Security Operations team at a shopping mall location in Winnipeg, Manitoba.

ATB

Technical Operations Analyst (TOC)

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
Posting language: English
Posted: Oct 28, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

Work Arrangement & After Hours Support

This position requires flexibility to perform shift work, after hours, evenings, overnight, and weekends to support in a 365/24/7 environment, on a rotational basis.

This position has a hybrid work arrangement. Please note that this is subject to change due to business priorities.

About the role

As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team. This is a critical role that ensures the stability and efficiency of ATB’s digital heartbeat.

You will coordinate technical environment support and monitor the ATB environment with precision. Beyond monitoring, you will play a hands-on role in supporting batch processing, SAP Transport management, file transfers, and job scheduling. If you are passionate about setup, configuration, and resolving complex monitoring issues within a high-stakes Run My Jobs & SAP environment, you’ll find a rewarding home here.

Accountabilities

In this role, your daily mission will involve:

Monitoring & Troubleshooting: Performing daily monitoring of a complex SAP environment, including End-of-Day (EOD) and End-of-Month (EOM) batch processing.
Incident Management: Resolving technical issues recorded via ticketing software (ServiceNow) and responding to infrastructure-related incidents and problems. This may include, from time to time participation in our SDM/Incident Management process.
System Performance & Maintenance: Monitoring and evaluating overall system activity on servers to perform preventative actions and diagnose issues before they impact the business.
Stakeholder Collaboration: Interacting with internal ATB stakeholders to ensure required support and coordination are performed seamlessly.
File Transfer Operations: Supporting ATB’s Enterprise File Transfer Tool MFT (SFTP), including failure support, monitoring, and troubleshooting.
Documentation & Training: Following, supporting, and maintaining rigorous system documentation, runbooks, and training materials.
Tier-I Support: Providing infrastructure-related support and managing Application Services, including "best effort" support for end-user issues after hours and on weekends.
Operational Compliance: Adhering to ATB operational processes by following support guidelines and raising ServiceNow incident tickets where applicable.
Event Analysis: Analyzing production events generated via phone requests, system alerts, or incidents, and taking timely action based on documented procedures.

Skills, experience & requirements

At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
A degree or diploma in Computer Science is preferred.
Proven ability to work with SAP and SAP BASIS, Operating Systems (Windows, Linux, AIX), and Databases (DB2, SQL, Suse, HANA).
Proficiency with industry-standard monitoring and administrative tools, specifically Splunk, SolarWinds, Redwood, Solution Manager, or Secure File Transfer (SFTP) protocols.
A solid understanding of ITIL v4 fundamentals.
Tactful and professional communication skills (written and verbal), active listening, and demonstrated "systems thinking" to prioritize tasks in a fast-paced environment.
A self-motivated team player committed to customer service excellence who knows how to have some fun while delivering great results.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Technical Operations Analyst is responsible for monitoring and troubleshooting complex SAP environments, including batch processing and system performance. They also manage incident resolution via ServiceNow and support enterprise file transfer operations to ensure system stability.

Requirements

Candidates must have 3-4 years of experience in IT operations or systems support, with specific expertise in SAP and SAP BASIS environments. A degree or diploma in Computer Science is preferred, along with proficiency in various operating systems and monitoring tools.

Skills

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
Database Management
ServiceNow

Benefits

Learning and development
Performance enablement
Flexible work programs
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
DB2
SQL
Suse
HANA
ServiceNow
Batch Processing
System Monitoring
Infrastructure Support
Technical Operations
Run My Jobs
Enterprise File Transfer

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