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Added 21 mins ago
LC
Sr. Analyst, Strategy & Business Development
Loblaw Companies Limited
Brampton, ON
- Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 37 mins ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Service Desk Supervisor, the Service Desk Analyst (Analyst) is a member of the Government of Nunavut’s (GN) Help Desk team that provides first-line technical support to GN…
Added 52 mins ago
Lead Business Analyst - Direct Venture
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
The Lead Business Analyst leads business analysis for the Direct Venture’s largest, most complex and cross-functional change initiatives. The role frames business problems and options,…
Added 52 mins ago
Senior Business Analyst - Direct Venture
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · Quebec, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
The Senior Business Analyst ensures business processes and systems are built on a clear, shared understanding of business and member needs. Partnering with Product Owners and delivery…
Added 1 hour ago
Investigations Analyst and Coordinator
College of Pharmacists of British Columbia
Vancouver, BC
…attract, retain, and develop a qualified, capable, and diverse workforce that that is reflective of all our communities. We are committed to employment equity by ensuring all human resource…
Added 1 hour ago
LC
Manager, Supply Chain Replenishment (12 Month Contract)
Loblaw Companies Limited
Brampton, ON
- Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 1 hour ago
C
Senior Analyst, Budgeting and Internal Reporting (Finance) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
CBC/Radio Canada’s Finance Team is looking for a Senior Analyst to support the Digital Products & Innovation (DP&I) division.
Added 1 hour ago
PC
Co-Op Actuarial Student
People Corporation
Burlington, ON · Oakville, ON · ON - Robertson & Eadie - Oakville
- Full-time
We are seeking an Actuarial Analyst (Pension) Co-Op student to join our Robertson, Eadie & Associates team in Burlington for the winter term (January through April, 2027).
Added 1 hour ago
PC
Bilingual IT Support Analyst
People Corporation
Laval, QC · QC - PC Laval
- Full-time
The Bilingual On-Site IT Support Analyst delivers prompt, high-quality, and professional technical assistance to end-users directly at their physical workspaces. This role functions as a…
Added 1 hour ago
Senior Financial Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
…agencies, within a government department. As the Senior Financial Analyst, you will be responsible for providing sound and timely financial…
Added 1 hour ago
D
GIS Analyst
DNV
Montreal, QC
- Full-time
DNV Energy Systems’ Renewables and Power Grids group is currently seeking a GIS Analyst to join our Environmental, Permitting and Sustainability (EPS) team. The GIS Analyst delivers…
Added 2 hours ago
AC
Strategic Procurement Performance Analyst
Air Canada
Dorval, QC
- Full-time
Added 3 hours ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Added 3 hours ago
BA
Senior Financial Analyst
BC Assessment
Victoria, BC
- Full-time
BC Assessment is currently looking for a permanent Senior Financial Analyst to join our Finance division in our Victoria office.
Added 3 hours ago
F/
Ag Lending Analyst (Bilingual)
FCC / FAC
Moncton, NB · Regina, SK · Agriculture Place
- Full-time
…stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and…
Added 3 hours ago
F/
Ag Lending Analyst
FCC / FAC
Regina, SK · Agriculture Place
- Full-time
…stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and…
Added 4 hours ago
PC
Senior Financial Analyst
People Corporation
Calgary, AB · Winnipeg, MB · Toronto, ON · AB - PC Calgary
- Full-time
The Senior Financial Analyst is a key finance partner to the assigned portfolio, working closely with the Senior Director, Financial Planning & Analysis and business leaders to understand…
Added 4 hours ago
CF
Analyst, Equity Capital Markets
CI Financial
Toronto, ON
- Full-time
This Analyst, Equity Capital Markets position offers a unique opportunity to join a syndication-focused ECM team that works closely with retail advisors and partner banks. The Analyst will…
Added 4 hours ago
M
IT Governance Analyst, Global Technology
Manulife
Toronto, ON
- Full-time
The IT Governance Analyst role plays a key part in helping shape and strengthen governance, risk, and control practices across Global Architecture & Engineering, working closely with…
Added 4 hours ago
RM
Financial Analyst
Regional Municipality of Peel
Brampton, ON
- Other
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and…
Added 5 hours ago
MC
Oracle QA Analyst
MatchBox Consulting Group
Vancouver, BC
- Contract
MatchBox Consulting Group is currently seeking an Oracle QA Analyst for a 6 month contract role with a client of ours located in Vancouver. Hybrid role - Metro Vancouver candidates only!
Added 5 hours ago
SL
Student, Data Analyst (Winter-Summer-Fall 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Manager, Data and Analytics, the Data Analyst Co-op will be responsible for the maintenance analytical solutions for the Sunlife Private Wealth team. As a member of the…
Added 5 hours ago
MA
Accounting Analyst
Majestic Asset Management
Brossard, QC
- Full-time
…candidate’s role will be to assimilate all processes to add workforce redundancy and capacity to the team. The candidate will be assigned the following…
Added 6 hours ago
Senior Policy Planning Research Analyst
Department of Jobs, Growth and Rural Development
St. John's, NL
The Senior Policy, Planning & Research Analyst supports the Office of Immigration and Multiculturalism’s efforts to attract and recruit French-speaking and bilingual newcomers to…
Added 6 hours ago
P
Service Design Lead
PLATO
Remote, Canada
- $95 to $110 CAD / hour
- Contract
- Remote
…our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality,…

ATB

Technical Operations Analyst (TOC)

Calgary, AB, Canada
Edmonton, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
Posting language: English
Posted: Oct 28, 2026

Original job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

Work Arrangement & After Hours Support

This position requires flexibility to perform shift work, after hours, evenings, overnight, and weekends to support in a 365/24/7 environment, on a rotational basis.

This position has a hybrid work arrangement. Please note that this is subject to change due to business priorities.

About the role

As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team. This is a critical role that ensures the stability and efficiency of ATB’s digital heartbeat.

You will coordinate technical environment support and monitor the ATB environment with precision. Beyond monitoring, you will play a hands-on role in supporting batch processing, SAP Transport management, file transfers, and job scheduling. If you are passionate about setup, configuration, and resolving complex monitoring issues within a high-stakes Run My Jobs & SAP environment, you’ll find a rewarding home here.

Accountabilities

In this role, your daily mission will involve:

Monitoring & Troubleshooting: Performing daily monitoring of a complex SAP environment, including End-of-Day (EOD) and End-of-Month (EOM) batch processing.
Incident Management: Resolving technical issues recorded via ticketing software (ServiceNow) and responding to infrastructure-related incidents and problems. This may include, from time to time participation in our SDM/Incident Management process.
System Performance & Maintenance: Monitoring and evaluating overall system activity on servers to perform preventative actions and diagnose issues before they impact the business.
Stakeholder Collaboration: Interacting with internal ATB stakeholders to ensure required support and coordination are performed seamlessly.
File Transfer Operations: Supporting ATB’s Enterprise File Transfer Tool MFT (SFTP), including failure support, monitoring, and troubleshooting.
Documentation & Training: Following, supporting, and maintaining rigorous system documentation, runbooks, and training materials.
Tier-I Support: Providing infrastructure-related support and managing Application Services, including "best effort" support for end-user issues after hours and on weekends.
Operational Compliance: Adhering to ATB operational processes by following support guidelines and raising ServiceNow incident tickets where applicable.
Event Analysis: Analyzing production events generated via phone requests, system alerts, or incidents, and taking timely action based on documented procedures.

Skills, experience & requirements

At least 3-4 years of relevant experience in IT operations or systems support, specifically including experience administering SAP and SAP BASIS environments.
A degree or diploma in Computer Science is preferred.
Proven ability to work with SAP and SAP BASIS, Operating Systems (Windows, Linux, AIX), and Databases (DB2, SQL, Suse, HANA).
Proficiency with industry-standard monitoring and administrative tools, specifically Splunk, SolarWinds, Redwood, Solution Manager, or Secure File Transfer (SFTP) protocols.
A solid understanding of ITIL v4 fundamentals.
Tactful and professional communication skills (written and verbal), active listening, and demonstrated "systems thinking" to prioritize tasks in a fast-paced environment.
A self-motivated team player committed to customer service excellence who knows how to have some fun while delivering great results.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role - but you might not check all the boxes - we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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More about this job

Responsibilities

The Technical Operations Analyst is responsible for monitoring and troubleshooting complex SAP environments, including batch processing and system performance. They also manage incident resolution via ServiceNow and support enterprise file transfer operations to ensure system stability.

Requirements

Candidates must have 3-4 years of experience in IT operations or systems support, with specific expertise in SAP and SAP BASIS environments. A degree or diploma in Computer Science is preferred, along with proficiency in various operating systems and monitoring tools.

Skills

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
Database Management
ServiceNow

Benefits

Learning and development
Performance enablement
Flexible work programs
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

SAP
SAP BASIS
IT Operations
Systems Support
Incident Management
Splunk
SolarWinds
Redwood
Solution Manager
SFTP
ITIL v4
Windows
Linux
AIX
DB2
SQL
Suse
HANA
ServiceNow
Batch Processing
System Monitoring
Infrastructure Support
Technical Operations
Run My Jobs
Enterprise File Transfer

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