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Added 3 mins ago
GD
Service Manager
Green Diamond Equipment
Alberton, PE
- Full-time
We’re looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that’s committed to delivering outstanding service, developing people, and driving…
Added 4 mins ago
EC
Intermediate Structural Engineer
Englobe Corp.
Calgary, AB
- $32 to $72.12 CAD / hour
- Full-time
- On-site
…documents as necessary, with an emphasis on clear, concise technical language . Mentoring and review of the work of engineers-in-training and the ability to delegate work as necessary .…
Added 5 mins ago
D
Senior Product Manager – Data Services
DNV
Montreal, QC
- Full-time
Lead discovery with analysts, clients, and Global Service Area Leads, and translate findings into well-structured specifications covering:
Added 5 mins ago
J
Senior Program Manager, Enterprise Imaging Implementations
Jobgether
Canada
- Full-time
…IT teams, government organizations, and partners. You will lead multidisciplinary teams and establish strong governance, risk management, and decision-making frameworks. Your expertise will…
Added 5 mins ago
SE
Regional Sales Leader - Industrial Automation
Schneider Electric
Calgary, AB
- $175,200 to $262,800 CAD / year
- Full-time
As Regional Sales Leader, you will lead the commercial strategy and sales execution for Schneider Electric's Industrial Automation portfolio across Western Canada, helping customers…
Added 7 mins ago
D
Digital Product Manager - Intelligent Workflows
DNV
Toronto, ON
- Full-time
Contribute to prioritization decisions by balancing user value, business impact, technical feasibility, platform consistency, and delivery capacity.
Added 7 mins ago
D
Senior UX Designer – Data Services
DNV
Montreal, QC
- Full-time
Lead the design of complex, data-dense workflows across enterprise applications serving the DNV global user base, from discovery and problem framing through detailed interaction design and…
Added 10 mins ago
SD
Scientist II Assay Development
Sekisui Diagnostics P.E.I. Ltd.
Charlottetown, PE
- Full-time
…part of our dedicated Research & Development team. You will lead and execute scientific research and development activities with a significant focus on immunoturbidimetric assay (ITA)…
Added 11 mins ago
CA
Quality Assurance Lead Hand (Monitor)
Cooke Aquaculture Inc.
St. George, NB
- $20.5 to $45.41 CAD / hour
- Full-time
- On-site
…motivated individual to join our team as a Quality Assurance Lead Hand (Monitor), reporting to the QA Supervisor at our St. George, NB facility. Cooke is a global seafood company with…
Added 13 mins ago
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Site Foreman, Glazing
O'Connor Glass Ltd. (AGS)
Charlottetown, PE
- Full-time
Lead and coordinate glazing crews on commercial job sites
Added 20 mins ago
Dot Net Full Stack
Capgemini
Mississauga, ON
Produce well commented high quality code. Technical & Release documents.
Added 20 mins ago
SAP Authorized Trainer - United States & Canada
Udacity
Canada
…and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing…
Added 24 mins ago
BT
Spanish Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
…with the ability to confidently communicate with and provide technical support to customers in both…
Added 34 mins ago
W
(CAN) Solution Consultant II
Walmart
Mississauga, ON
- Full-time
Partner with business and technical teams to understand requirements and design effective solutions.
Added 35 mins ago
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Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 35 mins ago
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Protection and Control (P&C) Engineer – Transmission
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Ottawa, ON
- $133,800 to $175,000 USD / year
- Full-time
…and global transmission and studies teams to support and/or lead ongoing projects as well as business development and proposal support with a variety of clients including renewable…
Added 35 mins ago
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Junior Water/Wastewater Process Mechanical
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Ottawa, ON
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…industry state of art tools, using appropriate design criteria and technical…
Added 35 mins ago
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Protection and Control (P&C) Engineer – Transmission
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Winnipeg, MB
- $133,800 to $175,000 USD / year
- Full-time
…and global transmission and studies teams to support and/or lead ongoing projects as well as business development and proposal support with a variety of clients including renewable…
Added 35 mins ago
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Protection and Control (P&C) Engineer – Transmission
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Calgary, AB
- $133,800 to $175,000 USD / year
- Full-time
…and global transmission and studies teams to support and/or lead ongoing projects as well as business development and proposal support with a variety of clients including renewable…
Added 35 mins ago
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Protection and Control (P&C) Engineer – Transmission
Jacobs
Toronto, ON
- $133,800 to $175,000 USD / year
- Full-time
…and global transmission and studies teams to support and/or lead ongoing projects as well as business development and proposal support with a variety of clients including renewable…
Added 39 mins ago
OG
Draftsperson
O'Connor Glass Ltd.
Charlottetown, PE
- Full-time
Following up with suppliers regarding orders and lead times.
Added 44 mins ago
Information Security Officer 3 (Security Architect, Application and Product Security)
Government of Alberta
Edmonton, AB
Do you have a curious mind and a broad set of technical skills to back it up? Do you enjoy figuring out “what happened and who dun it” to determine capabilities to protect applications and…
Added 52 mins ago
DC
Sr Manager, Solutions
Dover Corporation
Mississauga, ON
- Full-time
This is a hands-on leadership role that combines technical depth, strategic vision, and strong people management skills to drive engineering excellence and product innovation.
Added 1 hour ago
CA
Civil Engineer
Coles Associates Ltd
Charlottetown, PE
- Full-time
…opportunity to contribute to meaningful work while honing both your technical and leadership skills in a supportive, mentorship-driven…
Added 1 hour ago
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Testing Technician
LabTest Certification Inc.
Delta, BC
- $50,000 to $60,000 CAD / year
- Full-time
Department: Technical / EMC Laboratory Operations

ATCO Electric

Customer Support Representative

Bonnyville, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Location: Bonnyville or Lloydminster, AB

Division: ATCO Electric

What We Offer:

Monday to Friday, 8am-5pm
Starting at $3,221.97 bi-weekly
15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Defined contribution pension plan
Flexible benefits from first day of employment
Comprehensive Employee & Family Wellness Program
A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here?

At ATCO, you’ll join a collaborative team guided by our values of safety, integrity, agility, caring and collaboration. You’ll have the opportunity to build strong customer relationships, solve meaningful problems and help deliver reliable service to the communities we serve.

About The Role

As a Customer Support Representative, you’ll help manage customer and stakeholder relationships across the region. You’ll work closely with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role combines customer service, relationship management, community engagement and business development. You’ll serve as a key connection between customers and ATCO, helping ensure that questions, concerns and service requirements are addressed proactively and effectively.

What You’ll Do:

Build and maintain strong relationships with customers, municipalities, Rural Electrification Associations, Indigenous boards and other community stakeholders.
Meet one-on-one with customers to understand their needs and provide information about available services and products.
Respond to customer concerns involving billing, damage claims, rates, service reliability, outages and retailer-related inquiries.
Coordinate with internal teams to resolve service issues and ensure customer requirements are addressed.
Monitor work in progress and provide timely updates to customers and community partners.
Support communications with local boards and serve as a liaison between external stakeholders and internal business partners.
Maintain knowledge of relevant contractual obligations, policies, procedures, and terms and conditions.
Represent ATCO at community meetings, open houses, conferences and other local events.
Help plan and deliver community investment activities and manage related budgets.
Identify prospective customers and develop relationships that could lead to new business opportunities.
Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions.
Support customer-focused programs, communications and marketing initiatives.
Gather information about market trends, customer needs, competing products and pricing.
Prepare and deliver presentations about ATCO products and services.
Promote a strong customer service culture by sharing customer insights with leaders and employees.
Ensure activities throughout the customer and sales cycle align with ATCO policies and procedures

What You Bring:

A technical diploma, business diploma or a related educational credential.
One to three years of experience in the electricity industry and customer service. An equivalent combination of post-secondary education and relevant experience may be considered.
A valid Class 5 driver’s licence.
Strong customer service, problem-solving and conflict-management skills.
Excellent written and verbal communication, interpersonal, presentation and negotiation skills.
The ability to build trusted relationships and influence positive outcomes.
Knowledge of customer engagement practices and basic utility financial concepts.
Strong business and analytical skills.
Proficiency with Microsoft Office applications.
Familiarity with electric distribution facilities.
The ability and willingness to travel.
Initiative, sound judgment and a collaborative approach to achieving results.
Availability to attend occasional meetings outside regular business hours.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.

Closes: October 22, 2026

, Kuzyk, Torri

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More about this job

Responsibilities

Build and maintain relationships with customers and community stakeholders, respond to service concerns, and coordinate with internal teams to resolve issues and provide timely updates. Represent ATCO in the community, support customer-focused and business development initiatives, and identify opportunities to connect customers with ATCO services.

Requirements

Requires a technical or business diploma, or related educational credential, and one to three years of electricity-industry and customer-service experience; an equivalent combination of education and experience may be considered. Applicants need a valid Class 5 driver's licence, strong communication and relationship-building skills, Microsoft Office proficiency, familiarity with electric distribution facilities, and willingness to travel and attend occasional after-hours meetings.

Skills

Customer Service
Problem-Solving
Conflict Management
Written and Verbal Communication
Interpersonal Communication
Presentation Skills
Negotiation
Relationship Building
Customer Engagement
Business Development
Business Analysis
Microsoft Office
Utility Financial Concepts
Electric Distribution Facilities
Stakeholder Management
Community Engagement

Benefits

Paid Vacation
Paid Personal Days
Employee Share Purchase Plan
Charitable Donation Matching
Flexible Benefits
Employee and Family Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Customer Relationships
Stakeholder Management
Municipalities
Rural Electrification Associations
Indigenous Boards
Billing
Damage Claims
Rates
Service Reliability
Outages
Retailer Inquiries
Electricity Industry
Electric Distribution Facilities
Utility Financial Concepts
Business Development
Sales
Community Engagement
Community Investment
Customer Experience
Market Trends
Pricing
Presentations
Microsoft Office
Class 5 Driver's Licence
Collective Agreement

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