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Added 14 mins ago
M
Service Express Attendant
Marriott
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- Full-time
…transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to…
Added 14 mins ago
BO
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- Full-time
Valid Class 5 driver’s licence and access to a reliable vehicle, as travel between clubs is required
Added 14 mins ago
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Piwapan
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- Full-time
…time. You will coordinate routes, support drivers, resolve service issues, and help lead the dispatch function during busy morning and afternoon…
Added 14 mins ago
A
Store/Warehouse Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Added 14 mins ago
PV
Keyholder
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Canada
- Part-time
At least 2 years of experience in retail or customer service
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Customer Service Representative
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…of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul…
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- Part-time
The SA Digital Automation Technician works within a designated Service Advantage Partner location as a resident on-site Service Technician. Services and repairs a variety of Partner sold…
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General Manager, Aerial Drone Operations
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- Full-time
Oversee project delivery to ensure exceptional customer service and quality.
Added 29 mins ago
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Building Supplies Assistant Manager
Homestar Group
Quispamsis, NB
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…staff, managing inventory, and ensuring excellent customer service. This position requires someone who is proactive, dependable, and comfortable working in a hands-on warehouse…
Added 29 mins ago
E
Management Trainee Intern - Summer 2027
Enterprise
St. Catharines, ON
- Volunteer
Must have a minimum of 6 months experience in sales, customer service, management or leadership.
Added 29 mins ago
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Automotive Detailer - Car Washer - Uxbridge
Enterprise
Uxbridge, ON
- Full-time
Must have a valid Ontario G or G2 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
Added 29 mins ago
FF
Territory Manager
Flanagan Foodservice Inc.
Dartmouth, NS
- $65,000 to $75,000 CAD / year
- Full-time
You are an outgoing, tenacious sales professional with a commitment to service excellence. You have a passion for people, business and impeccable service. Your focus will be strengthening…
Added 29 mins ago
TC
Finance Manager
The Crump Group, Inc.
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
Design, develop, and maintain driver-based forecasting and planning models.
Added 29 mins ago
E
Automotive Detailer - Car Washer - Calgary
Enterprise
Calgary, AB
- Full-time
Must have a valid Alberta Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
Added 29 mins ago
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Comply with applicable legislation including safe operation, carriage of goods, driver's hours of service, occupational health and safety, transportation of dangerous goods, customs and…
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Work with drivers to ensure all driver’s safety credentials are kept current including Work Hub
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Land Development Project Engineer / Designer
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Calgary, AB
- Full-time
A valid driver's license and vehicle is required
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Business Advisor Trainee
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…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
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VON Canada (Ontario)
Hamilton, ON
- $21.35 to $22.95 CAD / hour
- Full-time
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The Program Assistant is responsible for administrative support functions to assist VON in providing quality service to the public. The position acts as a resource for the site management…
Added 29 mins ago
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Field Representative - Alcoholic Beverages
Acosta
Cambridge, ON
- Full-time
Provide excellent customer service and maintain an effective working relationship with store staff to meet company and client objectives.
Added 29 mins ago
Home Care Attendant
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Added 29 mins ago
Assistant Manager: Mountain Safety - Salary
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Added 45 mins ago
Community Development Manager - Burnaby
Canadian Blood Services
BC
Drawing on your customer service skills, you will seek ways to continuously improve donor experience as well as meet and surpass feedback goals with the leadership team.
Added 45 mins ago
Community Development Manager - Lower Mainland
Canadian Blood Services
Vancouver, BC
Drawing on your customer service skills, you will seek ways to continuously improve donor experience as well as meet and surpass feedback goals with the leadership team.

ATCO Electric

Customer Support Representative

Lloydminster, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Lloydminster or Bonnyville, AB

Division: ATCO Electric

What We Offer:

Monday to Friday, 8am-5pm
Starting at $3,221.97 bi-weekly
15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Defined contribution pension plan
Flexible benefits from first day of employment
Comprehensive Employee & Family Wellness Program
A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here?

At ATCO, you’ll join a collaborative team guided by our values of safety, integrity, agility, caring and collaboration. You’ll have the opportunity to build strong customer relationships, solve meaningful problems and help deliver reliable service to the communities we serve.

About The Role

As a Customer Support Representative, you’ll help manage customer and stakeholder relationships across the region. You’ll work closely with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role combines customer service, relationship management, community engagement and business development. You’ll serve as a key connection between customers and ATCO, helping ensure that questions, concerns and service requirements are addressed proactively and effectively.

What You’ll Do:

Build and maintain strong relationships with customers, municipalities, Rural Electrification Associations, Indigenous boards and other community stakeholders.
Meet one-on-one with customers to understand their needs and provide information about available services and products.
Respond to customer concerns involving billing, damage claims, rates, service reliability, outages and retailer-related inquiries.
Coordinate with internal teams to resolve service issues and ensure customer requirements are addressed.
Monitor work in progress and provide timely updates to customers and community partners.
Support communications with local boards and serve as a liaison between external stakeholders and internal business partners.
Maintain knowledge of relevant contractual obligations, policies, procedures, and terms and conditions.
Represent ATCO at community meetings, open houses, conferences and other local events.
Help plan and deliver community investment activities and manage related budgets.
Identify prospective customers and develop relationships that could lead to new business opportunities.
Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions.
Support customer-focused programs, communications and marketing initiatives.
Gather information about market trends, customer needs, competing products and pricing.
Prepare and deliver presentations about ATCO products and services.
Promote a strong customer service culture by sharing customer insights with leaders and employees.
Ensure activities throughout the customer and sales cycle align with ATCO policies and procedures

What You Bring:

A technical diploma, business diploma or a related educational credential.
One to three years of experience in the electricity industry and customer service. An equivalent combination of post-secondary education and relevant experience may be considered.
A valid Class 5 driver’s licence.
Strong customer service, problem-solving and conflict-management skills.
Excellent written and verbal communication, interpersonal, presentation and negotiation skills.
The ability to build trusted relationships and influence positive outcomes.
Knowledge of customer engagement practices and basic utility financial concepts.
Strong business and analytical skills.
Proficiency with Microsoft Office applications.
Familiarity with electric distribution facilities.
The ability and willingness to travel.
Initiative, sound judgment and a collaborative approach to achieving results.
Availability to attend occasional meetings outside regular business hours.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.

, Kuzyk, Torri

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More about this job

Responsibilities

Build relationships with customers and community stakeholders, respond to service concerns, and coordinate with internal teams to resolve issues and provide timely updates. Represent ATCO in the community, support customer-focused programs and business development, and share customer and market insights to improve service.

Requirements

Requires a technical or business diploma, or related credential, and one to three years of electricity-industry and customer-service experience; equivalent education and experience may be considered. Candidates need a valid Class 5 driver's licence, strong communication and relationship-building skills, Microsoft Office proficiency, familiarity with electric distribution facilities, and willingness to travel and attend occasional after-hours meetings.

Skills

Customer Service
Relationship Management
Problem-Solving
Conflict Management
Written and Verbal Communication
Interpersonal Skills
Presentation Skills
Negotiation
Stakeholder Engagement
Business Development
Business Analysis
Microsoft Office
Customer Engagement
Budget Management
Market Research
Electric Distribution

Benefits

Paid Vacation
Paid Personal Days
Employee Share Purchase Plan
Charitable Donation Matching
Flexible Benefits
Employee and Family Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Electricity Industry
Electric Distribution
Customer Relationships
Stakeholder Engagement
Municipalities
Rural Electrification Associations
Indigenous Boards
Billing Inquiries
Damage Claims
Rates
Service Reliability
Outages
Retailer Inquiries
Community Engagement
Community Investment
Business Development
Sales
Marketing
Customer-Focused Programs
Market Trends
Customer Needs
Competitive Products
Pricing
Microsoft Office
Utility Financial Concepts
Class 5 Driver's Licence
Presentations
Budget Management

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