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Added 3 mins ago
BV
PROJECT MANAGER ASSISTANT
Bureau Veritas | Marine & Offshore
Mississauga, ON
- $20 to $21 CAD / hour
- Temporary
 Coordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team
Added 3 mins ago
GE
Head Bartender
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage…
Added 3 mins ago
GE
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage…
Added 3 mins ago
Senior Manager, Accounting
OpenTable
Toronto, ON
Lead the end-to-end international growth revenue and expense close cycle under US GAAP, ensuring the completeness, accuracy, and timely delivery of all balance sheet reconciliations and…
Added 3 mins ago
Lead Service Technician - Audi Edmonton North
The Jim Pattison Auto Group
Edmonton, AB
Strong understanding of manufacturer repair procedures, warranty requirements, and dealership operations
Added 3 mins ago
W
(CAN) Deli Bakery Team Lead
Walmart
Saint-Jean-sur-Richelieu, QC
- Full-time
5. Review completed schedules with People Lead
Added 3 mins ago
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(CAN) Stocking 3 Team Lead
Walmart
Terrebonne, QC
- Full-time
5. Review completed schedules with People Lead.
Added 3 mins ago
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(CAN) Consumables Assistant Manager
Walmart
Ste.-Foy, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 19 mins ago
TM
PT Assistant Office Manager, Vancouver BC
Tribe Management inc
Vancouver, BC
- $23 to $25 CAD / hour
- Part-time
The position will be responsible for assisting with the operations of a rental property, which include but are not limited to:
Added 19 mins ago
RP
Manager, Medical Affairs Operations, Canada
Regeneron Pharmaceuticals
Toronto, ON
- Full-time
…serious diseases. We are seeking a Manager, Medical Affairs Operations, Canada to join our Medical Affairs team, supporting our Canadian organization in a hybrid work mode. In this role,…
Added 19 mins ago
SC
shift supervisor - Store# 04466, BRIDGEPORT & SWEDEN
Starbucks Coffee Company
Richmond, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 19 mins ago
EG
Event Technical Lead- BMO Center, Calgary
Encore Global
Calgary, AB
- Full-time
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer…
Added 19 mins ago
GD
DYNAMITE - Team Leader PT - Southgate Centre
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 33 mins ago
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Product Operations Educator | Mapleview
lululemon
Burlington, ON
- Part-time
Execute inventory processing plan established by the Product Operations Lead, including accurate RFID inventory counts according to company standards.
Added 33 mins ago
SI
Assignment Coordinator, Live Events
Solotech Inc.
Montreal, QC · Pointe-aux-Trembles, QC
- Full-time
…Production Employees Management, working closely with Team lead, Workforce Planning, Assignment Coordinators and Supervisors, Production Employees, the job holder must proceed with resource…
Added 33 mins ago
NC
Lead Hand - Afternoon Shift
Noble Corporation
Concord, ON
- Full-time
Enjoy a rewarding career at our Distribution Centre as a Lead Hand (Afternoon Shift)! We are in business to help our customers succeed!
Added 48 mins ago
E
Assistant Business Manager
ELEMIS
Edmonton, AB
- Full-time
Lead by example through strong personal sales and client engagement
Added 1 hour ago
TH
Administrative Co-Ordinator - Haematology/Oncology
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 1 hour ago
R&
Tax Manager
Robertson & Company Ltd.
Mississauga, ON
- Full-time
Lead and manage the day-to-day operations of the tax department
Added 1 hour ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
…we’re committed to creating an environment where you can grow, lead, and make a global…
Added 1 hour ago
JH
Flexographic Press Operator
Jones Healthcare Group
London, ON
- $31.28 to $34.75 CAD / hour
- Full-time
Success in this position means safe operations, exceptional print quality, and efficient production that keeps commitments moving forward. Through attention to detail, teamwork, and…
Added 1 hour ago
AH
Lead
Alberta Health Services
Red Deer, AB
- Full-time
…of heart and vascular conditions! The Clinical Informatics Lead plays a key role in supporting the expanding cardiac program by providing strategic and technical leadership for clinical…
Added 1 hour ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- Full-time
This is a working manager role: in a small team, the position is expected to contribute directly to technical delivery as well as to lead it.

ATCO Group

Customer Support Representative

Bonnyville, AB, T9N 2K5, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Location: Bonnyville or Lloydminster, AB

Division: ATCO Electric

What We Offer:

Monday to Friday, 8am-5pm
Starting at $3,221.97 bi-weekly
15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Defined contribution pension plan
Flexible benefits from first day of employment
Comprehensive Employee & Family Wellness Program
A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here?

At ATCO, you’ll join a collaborative team guided by our values of safety, integrity, agility, caring and collaboration. You’ll have the opportunity to build strong customer relationships, solve meaningful problems and help deliver reliable service to the communities we serve.

About the Role

As a Customer Support Representative, you’ll help manage customer and stakeholder relationships across the region. You’ll work closely with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role combines customer service, relationship management, community engagement and business development. You’ll serve as a key connection between customers and ATCO, helping ensure that questions, concerns and service requirements are addressed proactively and effectively.

What You’ll Do:

Build and maintain strong relationships with customers, municipalities, Rural Electrification Associations, Indigenous boards and other community stakeholders.
Meet one-on-one with customers to understand their needs and provide information about available services and products.
Respond to customer concerns involving billing, damage claims, rates, service reliability, outages and retailer-related inquiries.
Coordinate with internal teams to resolve service issues and ensure customer requirements are addressed.
Monitor work in progress and provide timely updates to customers and community partners.
Support communications with local boards and serve as a liaison between external stakeholders and internal business partners.
Maintain knowledge of relevant contractual obligations, policies, procedures, and terms and conditions.
Represent ATCO at community meetings, open houses, conferences and other local events.
Help plan and deliver community investment activities and manage related budgets.
Identify prospective customers and develop relationships that could lead to new business opportunities.
Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions.
Support customer-focused programs, communications and marketing initiatives.
Gather information about market trends, customer needs, competing products and pricing.
Prepare and deliver presentations about ATCO products and services.
Promote a strong customer service culture by sharing customer insights with leaders and employees.
Ensure activities throughout the customer and sales cycle align with ATCO policies and procedures

What You Bring:

A technical diploma, business diploma or a related educational credential.
One to three years of experience in the electricity industry and customer service. An equivalent combination of post-secondary education and relevant experience may be considered.
A valid Class 5 driver’s licence.
Strong customer service, problem-solving and conflict-management skills.
Excellent written and verbal communication, interpersonal, presentation and negotiation skills.
The ability to build trusted relationships and influence positive outcomes.
Knowledge of customer engagement practices and basic utility financial concepts.
Strong business and analytical skills.
Proficiency with Microsoft Office applications.
Familiarity with electric distribution facilities.
The ability and willingness to travel.
Initiative, sound judgment and a collaborative approach to achieving results.
Availability to attend occasional meetings outside regular business hours.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.

Closes: October 22, 2026

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More about this job

Responsibilities

The Customer Support Representative manages relationships with customers and community stakeholders to resolve service concerns and identify business opportunities. They act as a liaison between external partners and internal teams to ensure reliable service delivery and effective communication.

Requirements

Candidates must possess a technical or business diploma and one to three years of experience in the electricity industry or customer service. A valid Class 5 driver's licence and strong interpersonal and analytical skills are required for this role.

Skills

Customer service
Relationship management
Conflict management
Problem-solving
Communication
Negotiation
Presentation
Business development
Analytical skills
Microsoft Office
Community engagement
Stakeholder management
Utility financial concepts
Interpersonal skills

Benefits

15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Flexible benefits
Employee & Family Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electricity Industry
Relationship Management
Community Engagement
Business Development
Stakeholder Relations
Billing
Service Reliability
Outages
Microsoft Office
Electric Distribution
Contractual Obligations
Market Trends
Sales Cycle
Utility
Communication
Negotiation
Presentation
Conflict Management
Analytical Skills

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