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Added 2 mins ago
Sales Development Representative
SPS Commerce
Toronto, ON · CA ON Toronto Office
As a Sales Development Representative, also known internally as a Customer Development Coordinator, you will have the opportunity to gain valuable experience in the world of sales…
Added 17 mins ago
BB
Mobile Sales Associate (Seasonal)
Best Buy Canada
North Cowichan, BC
- Part-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 17 mins ago
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Associé(e) de la vente au détail (Temps plein) / Retail Sales Associate (Full-Time)
Best Buy Canada
Canada
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 28 mins ago
BC
Student Recruitment Specialist
British Columbia Institute of Technology
Burnaby, BC
- $62,669 to $68,082 CAD / year
- Contract
Functions as the School of Business + Media representative for the high-school visit program coordinated through MarComm.
Added 32 mins ago
KS
Canada Partner Associate
Kastech Software Solutions Group
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- $30 to $35 USD / hour
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- Full-time
The Inside Sales Representative position will manage the day to day, small account sales, data entry, lead/opportunity management through Salesforce, and actively participate in lead…
Added 1 hour ago
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Associate Account Director
ApplyBoard
Kitchener, ON
- Full-time
…As an organization built on diversity, our team members are representative of the students we…
Added 1 hour ago
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Commercial Banking Manager - North York
Robertson & Company Ltd.
Toronto, ON · North York, ON
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Lead, coach, mentor, and develop a team of Commercial Account Managers while fostering a high-performance, sales-driven culture.
Added 1 hour ago
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Pierre Fabre Laboratories
Canada - Networks
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Added 1 hour ago
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Member Services Rep
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- $17.95 CAD / hour
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Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
Added 1 hour ago
HB
Assistant Store Manager - BOSS Outlet, Halton Hills
HUGO BOSS Canada, Inc.
Halton Hills, ON
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
HB
Assistant Store Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Vancouver, BC
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Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
IR
Business Development Representative (Bilingual Spanish/English or Portuguese/English)
Info-Tech Research Group
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Added 1 hour ago
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Prince George, BC
- Full-time
As Member Service Supervisor 2 (MSS), you will provide direction and guidance to the Member Service Representative (MSR) team through mentorship and support, as well as possess advanced…
Added 1 hour ago
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Assistant Manager - BOSS Store, Fairview
HUGO BOSS Canada, Inc.
Toronto, ON
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
AG
Customer Support Representative
ATCO Group
Bonnyville, AB
- Full-time
Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions.
Added 2 hours ago
IR
Business Development Representative (Bilingual Spanish/English or Portuguese/English)
Info-Tech Research Group
Toronto, ON
- Full-time
If you're ambitious, resilient, eager to learn, and interested in launching a successful career in business development and sales, this is an exceptional opportunity to develop…
Added 2 hours ago
NA
Customer Operations Coordinator
Normac Adhesive Products Inc.
Burlington, ON
- Full-time
· Escalate non-standard pricing, commercial terms, technical questions or unusual customer requirements to the appropriate Sales or Management representative.
Added 2 hours ago
M
Account Representative I
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Calgary, AB
- Full-time
The Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' business and expanding their assigned medium-sized…
Added 2 hours ago
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Rental Sales Representative - B2B / Outside Sales
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Added 2 hours ago
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Territory Outside Sales Representative
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7-Eleven Distribution Canada Corp. (SEDCC) is looking for a driven, customer-focused Territory Outside Sales Representative to join our growing sales team. If you thrive on building…
Added 2 hours ago
P
Sales and Operations Management Trainee
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Ottawa, ON
- Full-time
Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve…
Added 2 hours ago
PF
Sales & Education Manager
Pierre Fabre Laboratories
Toronto, ON · Greater Toronto Area, Canada
- Full-time
MISSION: Manage, motivate and lead the sales & education team to develop and achieve sales results in accordance with the company’s commercial strategy across the defined geographic region.…
Added 2 hours ago
GP
Account Representative I
Genuine Parts Company
Calgary, AB · UAPINC
- Full-time
The Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' business and expanding their assigned medium-sized…
Added 2 hours ago
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Sales Development Representative
Fuel It Refuelling Inc.
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We are seeking a driven and results-oriented Sales Development Representative (SDR) to join our team in Montréal. This role is critical to our growth, focused on generating new business…

ATCO Group

Customer Support Representative

Bonnyville, AB, T9N 2K5, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Location: Bonnyville or Lloydminster, AB

Division: ATCO Electric

What We Offer:

Monday to Friday, 8am-5pm
Starting at $3,221.97 bi-weekly
15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Defined contribution pension plan
Flexible benefits from first day of employment
Comprehensive Employee & Family Wellness Program
A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here?

At ATCO, you’ll join a collaborative team guided by our values of safety, integrity, agility, caring and collaboration. You’ll have the opportunity to build strong customer relationships, solve meaningful problems and help deliver reliable service to the communities we serve.

About the Role

As a Customer Support Representative, you’ll help manage customer and stakeholder relationships across the region. You’ll work closely with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role combines customer service, relationship management, community engagement and business development. You’ll serve as a key connection between customers and ATCO, helping ensure that questions, concerns and service requirements are addressed proactively and effectively.

What You’ll Do:

Build and maintain strong relationships with customers, municipalities, Rural Electrification Associations, Indigenous boards and other community stakeholders.
Meet one-on-one with customers to understand their needs and provide information about available services and products.
Respond to customer concerns involving billing, damage claims, rates, service reliability, outages and retailer-related inquiries.
Coordinate with internal teams to resolve service issues and ensure customer requirements are addressed.
Monitor work in progress and provide timely updates to customers and community partners.
Support communications with local boards and serve as a liaison between external stakeholders and internal business partners.
Maintain knowledge of relevant contractual obligations, policies, procedures, and terms and conditions.
Represent ATCO at community meetings, open houses, conferences and other local events.
Help plan and deliver community investment activities and manage related budgets.
Identify prospective customers and develop relationships that could lead to new business opportunities.
Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions.
Support customer-focused programs, communications and marketing initiatives.
Gather information about market trends, customer needs, competing products and pricing.
Prepare and deliver presentations about ATCO products and services.
Promote a strong customer service culture by sharing customer insights with leaders and employees.
Ensure activities throughout the customer and sales cycle align with ATCO policies and procedures

What You Bring:

A technical diploma, business diploma or a related educational credential.
One to three years of experience in the electricity industry and customer service. An equivalent combination of post-secondary education and relevant experience may be considered.
A valid Class 5 driver’s licence.
Strong customer service, problem-solving and conflict-management skills.
Excellent written and verbal communication, interpersonal, presentation and negotiation skills.
The ability to build trusted relationships and influence positive outcomes.
Knowledge of customer engagement practices and basic utility financial concepts.
Strong business and analytical skills.
Proficiency with Microsoft Office applications.
Familiarity with electric distribution facilities.
The ability and willingness to travel.
Initiative, sound judgment and a collaborative approach to achieving results.
Availability to attend occasional meetings outside regular business hours.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.

Closes: October 22, 2026

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More about this job

Responsibilities

The Customer Support Representative manages relationships with customers and community stakeholders to resolve service concerns and identify business opportunities. They act as a liaison between external partners and internal teams to ensure reliable service delivery and effective communication.

Requirements

Candidates must possess a technical or business diploma and one to three years of experience in the electricity industry or customer service. A valid Class 5 driver's licence and strong interpersonal and analytical skills are required for this role.

Skills

Customer service
Relationship management
Conflict management
Problem-solving
Communication
Negotiation
Presentation
Business development
Analytical skills
Microsoft Office
Community engagement
Stakeholder management
Utility financial concepts
Interpersonal skills

Benefits

15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Flexible benefits
Employee & Family Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electricity Industry
Relationship Management
Community Engagement
Business Development
Stakeholder Relations
Billing
Service Reliability
Outages
Microsoft Office
Electric Distribution
Contractual Obligations
Market Trends
Sales Cycle
Utility
Communication
Negotiation
Presentation
Conflict Management
Analytical Skills

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