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Added 1 min ago
F
Senior Manager, Commerce
Flywheel
Toronto, ON
- Full-time
7+ years of experience in digital commerce, retail media, or a related field, with strong understanding of both retail and media sides of the business.
Added 1 min ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 1 min ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 1 min ago
W
Senior Manager, Specialty Compliance and Ethics - Health Privacy
Walmart
Mississauga, ON
- Full-time
…opportunities for automation in compliance processes. They lead the implementation of automated systems and tools to streamline operations and improve efficiency, while ensuring accuracy…
Added 16 mins ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
Calgary, AB
- Other
3–5 years of experience in marketing, account management, or client services, ideally in automotive, retail, or a multi-location business.
Added 16 mins ago
P
Temp Part Time Sales Lead
Pandora
Mont-Royal, QC
- Part-time
The Sales Lead will be the ultimate Pandora Fan. As a Sales Lead, you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer…
Added 16 mins ago
UR
Inside Sales Rep
United Rentals
St. Catharines, ON
- Full-time
Bachelor's degree preferred or equivalent experience
Added 30 mins ago
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Lead Optometrist
Specsavers
Toronto, ON · North York, ON
- Contract
Build and lead your team - shape the culture and patient experience within your clinic
Added 30 mins ago
S
Lead Optometrist
Specsavers
Toronto, ON
- Contract
Build and lead your team - shape the culture and patient experience within your clinic
Added 30 mins ago
S
Lead Optometrist
Specsavers
Toronto, ON
- Contract
Build and lead your team - shape the culture and patient experience within your clinic
Added 30 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Smithers, BC
- Full-time
Previous management experience in retail or food services
Added 30 mins ago
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Lead Optometrist
Specsavers
St. Catharines, ON
- Contract
Build and lead your team - shape the culture and patient experience within your clinic
Added 30 mins ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Mount Forest, ON
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 30 mins ago
P
Temp Part Time Sales Lead
Pandora
Mont-Royal, QC
- Part-time
The Sales Lead will be the ultimate Pandora Fan. As a Sales Lead, you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer…
Added 45 mins ago
IC
Product Manager, Investment Product Management
ivari Canada
Toronto, ON
- Full-time
…for the lifecycle management and operational oversight of the retail mutual funds offered through ivari’s segregated fund and Universal Life product portfolios. You will monitor product…
Added 46 mins ago
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Customer Support Representative
ATCO Group
Lloydminster, SK · Bonnyville, AB
- Full-time
…concerns and identify opportunities to improve the customer…
Added 1 hour ago
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Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
3-5 years of retail leadership or experience in a customer-focused environment.
Added 1 hour ago
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QE Lead
UST
Toronto, ON
- Full-time
UST is looking for a QE Lead to own quality engineering on client programs, from requirement reviews and test design through execution, defect management, and effort estimation. The role…
Added 1 hour ago
BD
18-Assistant manager
Bath Depot
Halifax, NS
- Full-time
…we’re on a mission to reinvent the home renovation shopping…
Added 1 hour ago
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Senior Analyst - Retail Analytics
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Dauphin, MB
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
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(CAN) Gérant du service à la clientèle
Walmart
Lac-Mégantic, QC
- Part-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 1 hour ago
Porter
Kandor
Burnaby, BC
Check vacant retail space windows and clean if necessary and wipe clean vacant space security gates; and
Added 1 hour ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Smithers, BC
- Full-time
- Previous management experience in retail or food services
Added 1 hour ago
Retail - Sales Representative
Wirelessdna
Toronto, ON · Mississauga, ON
Has demonstrated past customer service experience

ATCO Group

Customer Support Representative

Lloydminster, SK, Canada
Bonnyville, AB, T9N 2K5, Canada

Full-time

Apply on careers.atco.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: Lloydminster or Bonnyville, AB

Division: ATCO Electric

What We Offer:

Monday to Friday, 8am-5pm
Starting at $3,221.97 bi-weekly
15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Defined contribution pension plan
Flexible benefits from first day of employment
Comprehensive Employee & Family Wellness Program
A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here?

At ATCO, you’ll join a collaborative team guided by our values of safety, integrity, agility, caring and collaboration. You’ll have the opportunity to build strong customer relationships, solve meaningful problems and help deliver reliable service to the communities we serve.

About the Role

As a Customer Support Representative, you’ll help manage customer and stakeholder relationships across the region. You’ll work closely with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role combines customer service, relationship management, community engagement and business development. You’ll serve as a key connection between customers and ATCO, helping ensure that questions, concerns and service requirements are addressed proactively and effectively.

What You’ll Do:

Build and maintain strong relationships with customers, municipalities, Rural Electrification Associations, Indigenous boards and other community stakeholders.
Meet one-on-one with customers to understand their needs and provide information about available services and products.
Respond to customer concerns involving billing, damage claims, rates, service reliability, outages and retailer-related inquiries.
Coordinate with internal teams to resolve service issues and ensure customer requirements are addressed.
Monitor work in progress and provide timely updates to customers and community partners.
Support communications with local boards and serve as a liaison between external stakeholders and internal business partners.
Maintain knowledge of relevant contractual obligations, policies, procedures, and terms and conditions.
Represent ATCO at community meetings, open houses, conferences and other local events.
Help plan and deliver community investment activities and manage related budgets.
Identify prospective customers and develop relationships that could lead to new business opportunities.
Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions.
Support customer-focused programs, communications and marketing initiatives.
Gather information about market trends, customer needs, competing products and pricing.
Prepare and deliver presentations about ATCO products and services.
Promote a strong customer service culture by sharing customer insights with leaders and employees.
Ensure activities throughout the customer and sales cycle align with ATCO policies and procedures

What You Bring:

A technical diploma, business diploma or a related educational credential.
One to three years of experience in the electricity industry and customer service. An equivalent combination of post-secondary education and relevant experience may be considered.
A valid Class 5 driver’s licence.
Strong customer service, problem-solving and conflict-management skills.
Excellent written and verbal communication, interpersonal, presentation and negotiation skills.
The ability to build trusted relationships and influence positive outcomes.
Knowledge of customer engagement practices and basic utility financial concepts.
Strong business and analytical skills.
Proficiency with Microsoft Office applications.
Familiarity with electric distribution facilities.
The ability and willingness to travel.
Initiative, sound judgment and a collaborative approach to achieving results.
Availability to attend occasional meetings outside regular business hours.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.

Apply on careers.atco.com About employer

More about this job

Responsibilities

The Customer Support Representative manages relationships with customers and community stakeholders to resolve service concerns and identify business opportunities. They act as a liaison between the company and the community, ensuring effective communication and proactive service delivery.

Requirements

Candidates must possess a technical or business diploma and one to three years of experience in the electricity industry or customer service. A valid Class 5 driver's license and strong interpersonal and analytical skills are required.

Skills

Customer service
Relationship management
Conflict management
Problem-solving
Communication
Presentation skills
Negotiation
Business development
Analytical skills
Microsoft Office
Community engagement
Stakeholder management
Utility financial concepts
Electric distribution knowledge

Benefits

15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Flexible benefits
Employee & Family Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Electricity Industry
Relationship Management
Stakeholder Engagement
Business Development
Utility
Billing
Damage Claims
Service Reliability
Outages
Microsoft Office
Electric Distribution
Community Investment
Market Trends
Negotiation
Conflict Resolution
Presentation
Liaison
Contractual Obligations

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Jobs in Canada