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Accommodations Manager

  • BC, Canada
  • Cariboo I, BC, Canada

Salary: $80,000.00 - $90,000.00 CAD · Full-time

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Job details

Pay
Salary: $80,000.00 - $90,000.00 CAD
Job type
Full-time
Apply by
Experience
A minimum of 4-6 years’ experience of management within the accommodation industry
Posting language
English
Posted

Original job description

ATCO Structures & Logistics is seeking an Accommodations Manager to join and to support our remote camp at Artemis Blackwater Mine in central British Columbia, approximately 160km southwest of Prince George and 450km northeast of Vancouver. The Accommodations Manager is responsible for managing, planning, executing, and evaluating the reservations, room management, housekeeping, and janitorial components of lodge operations.

Rotation: Rotation is 14 days on, and 14 days off

Salary: $80,000.00 - $90,000.00 CAD

Responsibilities:

  • Provide leadership, supervision, training, coaching and support to all Housekeepers and Janitors.
  • Manage the guest reservation, check-in/out, and occupancy reporting process
  • Interact with the client and guests on daily basis in a professional manner
  • Working in conjunction with the Head Housekeeper, delegate tasks and assign workloads effectively to all Housekeepers and Janitors, and ensure that Housekeepers and Janitor duties are completed in a timely and efficient manner
  • Review and monitor daily schedules to ensure effective coverage for workload completion
  • Conduct daily detailed inspections of guest rooms, public areas, and exterior areas of the lodge for cleanliness and adherence to standards
  • Ensure compliance with the ATCO standards, including Health, Safety and Environment standards and regulations
  • Conduct effective daily ToolBox Safety meetings that reflect relevant housekeeping safety topics, and emphasizes the goals of worker safety
  • Assist Lodge Managers in evaluating employee performance by providing clear and factual performance feedback
  • Control the performance management process to ensure that all operations are completed as per the contract and according to set standards, including a Monthly Quality Audit
  • Assists the manager and directs a multi-disciplined support team supporting the needs of the customer at the Lodge
  • Provides day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the Lodge
  • Maintains situational awareness of all tasks, staff, and resources
  • Assists the Manager with the timely preparation and submission of all internal and external reports and returns
  • Ensures effective orientation, training, coaching and rotation scheduling
  • Assists in the evaluation and development of policies, procedures, and processes to enhance the delivery of services at the Lodge
  • Participates in the development of pricing and promotional strategies
  • Assists managing the budgets and monitor revenues and expenses
  • Resolves customer complaints
  • Other duties as assigned

Qualifications:

  • A University Degree, College Diploma in Hotel/Accommodation Management or other related disciplines would be considered an asset
  • A minimum of 4-6 years’ experience of management within the accommodation industry
  • A detail-oriented leader with proven management, communication, and analytical skills
  • Proficiency in Excel is required
  • Strong problem-solving skills combined with a creative spirit, and a highly inquisitive approach
  • A firm commitment to safety, quality, and customer satisfaction
  • A self-starter with above average experience/knowledge in team building, and relationship building in a cross-cultural environment

This position has been identified as safety sensitive and will require successful completion and passing of a pre-employment alcohol & drug test and criminal record check.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

Collection, use, and retention of personal information will be in accordance with ATCO Group privacy policies and practices.

By submitting your resume and personal information to the ATCO Group of Companies, and/or participating in a personal interview, you acknowledge and consent to the collection, use and disclosure of your personal information by the ATCO Group of Companies to determine your suitability for employment opportunities within the ATCO Group of Companies.

, Beaton, Cassia
More about this job

Responsibilities

Manage lodge reservations, check-in and check-out, occupancy reporting, housekeeping, janitorial services, and quality inspections. Lead and schedule staff, maintain safety and service standards, liaise with the client, support reporting and budgets, and resolve customer complaints.

Requirements

The role calls for 4–6 years of management experience in the accommodation industry; a related university degree or college diploma is an asset. Candidates should have strong leadership, communication, analytical, problem-solving, and relationship-building skills, Excel proficiency, and a firm commitment to safety, quality, and customer satisfaction.

Skills

  • Accommodation Management
  • Reservations Management
  • Room Management
  • Housekeeping
  • Janitorial Operations
  • Team Leadership
  • Staff Training and Coaching
  • Scheduling
  • Customer Service
  • Quality Auditing
  • Health and Safety Compliance
  • Performance Management
  • Budget Management
  • Revenue and Expense Monitoring
  • Excel
  • Problem-Solving

Visa sponsorship

Not detected in the job text

Categories

  • Hospitality
  • Management & Leadership
  • Customer Service & Support
  • Security & Safety

Keywords

  • Accommodation Management
  • Remote Camp
  • Lodge Operations
  • Reservations
  • Check-In and Check-Out
  • Occupancy Reporting
  • Housekeeping
  • Janitorial Services
  • Guest Room Inspections
  • Quality Audits
  • Health, Safety and Environment
  • Toolbox Safety Meetings
  • Staff Training
  • Coaching
  • Rotation Scheduling
  • Performance Management
  • Customer Relations
  • Client Liaison
  • Budget Management
  • Revenue Monitoring
  • Expense Monitoring
  • Pricing Strategies
  • Promotional Strategies
  • Excel
  • Cross-Cultural Team Building

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