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Added 1 day ago
RP
Temporary Customer Service Representative - Royal Bank Plaza
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Full-time
- Temporary
Fast-paced, high-volume contact center environment
Added 1 day ago
TS
Bilingual Customer Service Representative
The Sydney Call Centre
Sydney, NS
- Other
Added 1 day ago
AC
Global Security Representative
Air Canada
Dorval, QC
- Full-time
As a Global Security Representative in the Global Security Operations Centre (GSOC), the incumbent acts as first point of contact for Corporate Security within our 24/7 centralized…
Added 1 day ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
…Corporations. The successful candidate will serve as the first point of contact for technical issues, assisting users with hardware, software, and system-related challenges while delivering…
Added 1 day ago
LS
Customer Service Rep & Office Service Support (10- Month Limited Term)
Law Society of Alberta
Calgary, AB
- Full-time
When assigned to the Contact Centre, responsibilities as the Customer Service Representative (CSR) include providing information, guidance, and available resources to customers. The Contact…
Added 1 day ago
M
Billingual Customer Service Professional
Manulife
Kitchener, ON · Waterloo, ON · Montreal, QC
- Full-time
Added 1 day ago
AL
SAP Support Customer Experience Specialist
Air Liquide
Burlington, ON
- Part-time
The Customer Experience Center Representative serves as the primary point of contact for industrial gas customers, ensuring seamless order fulfillment and service reliability. This role is…
Added 1 day ago
A
Advisor, Customer Care
ATCO
Calgary, AB
- Full-time
Customer service experience, customer contact center experience is required
Added 1 day ago
A
Customer Value Center Representative
Amrize
Laval, QC
- Full-time
Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 1 day ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Laval, QC
- Full-time
As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have…
Added 1 day ago
ZA
Junior Service Advisor - Acura of Oakville (26328)
Zanchin Automotive Group
Oakville, ON
- Full-time
schedule appointments; contact customers with vehicle repair status updates/follow-ups
Added 1 day ago
C
Client Service Representative
CIBC
Revelstoke, BC
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 1 day ago
C
Client Service Representative
CIBC
Nelson, BC
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 2 days ago
PR
Sr Lead-IT Infrastructure Ops (Associate Manager)
Peel Regional Police
Brampton, ON
- $165,396 to $179,322 CAD / year
- Full-time
Acts as the primary operational point of contact for the Bureau on a day-to-day basis while ensuring operations remain stable, secure and within defined service levels.
Added 2 days ago
B
Veterinary Route Service Specialist
bc733aad-ad8c-4b21-ad73-ac9a8a69ac6a
Victoria, BC
- $23 to $25 CAD / hour
- Full-time
As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work…
Added 2 days ago
T
Bilingual Contact Center Representative, Canadian Banking, Credit Cards
TD
Montreal, QC
- Full-time
Added 2 days ago
SR
Outside Sales Representative
Sunbelt Rentals, Inc.
Guelph, ON
- Full-time
Sunbelt Rentals--the fastest growing rental business in North America--is seeking an Outside Sales Representative. As an Outside Sales Representative, you will be responsible for generating…
Added 2 days ago
CI
Bilingual Customer Care Representative
Core-Mark International
Milton, ON
- Full-time
As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing…
Added 2 days ago
C
Client Service Representative
CIBC
Nelson, BC
- Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 2 days ago
C
Client Service Representative
CIBC
Lacombe, AB
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 2 days ago
HI
Client Experience Representative
HUB International
Kamloops, BC
- Full-time
As a Client Experience Representative, you will be the first voice clients hear when they call anywhere across HUB Canada West and you’ll play a hands-on role helping clients connect to the…
Added 2 days ago
FV
Family Cultural Connections Worker- F/T (Global)-1947
Fraser Valley Aboriginal Children and Family Services Society
Chilliwack, BC · Abbotsford, BC
- Full-time
Our service delivery is done with an open heart and an open mind focusing on the best interest of the family while keeping children at the center.
Added 2 days ago
RS
Cycle Counter - Day Shift Wednesday - Saturday
Ryder System, Inc.
Winnipeg, MB
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 2 days ago
RS
Cycle Counter - Night Shift Wednesday - Saturday
Ryder System, Inc.
Winnipeg, MB
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 2 days ago
RS
Cycle Counter - Day Shift Wednesday - Saturday
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…

ATCO

Advisor, Customer Care

Calgary, AB, Canada

Salary for full-time employees is $49,000 but that’s just the beginning! · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary for full-time employees is $49,000 but that’s just the beginning!
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 1 year of sales experience, in-bound or outbound required
Posting language: English
Posted: Oct 23, 2026

Original job description

Customer Service Representative. Or as we like to say, Customer Care Advisor!

We’re looking for a Customer Care Advisor to join our diverse and vibrant team and become part of the ATCO family. ATCO Energy operates two lines of business comprising its Energy and Home Services division.

At the Customer Care Centre (CCC), we’re far more than just a regular call center: we’re a community built on encouragement, support, and positivity. Here, you can look forward to a vibrant downtown environment filled with a bright and welcoming atmosphere, complimentary coffee, and engaging events that make every day enjoyable. We take pride in making a real difference for our customers. We like to call ourselves the A-Team!

The Role

This role focuses on helping ATCO Energy customers turn everyday home and business challenges into smart, simple and relevant solutions that make life easier. As part of our exciting growth, Customer Care Advisors will have the opportunity to expand their skills by supporting both ATCO Energy Home Services and ATCO Energy clients. With operations running six days a week, these roles are perfect for candidates who value flexibility and are eager to be part of a dynamic, collaborative team.

On a daily basis you’ll…

Be the direct support line for customers via multiple channels including phone, chat, and email.
Cross-sell ATCO Energy's various lines of business to enable customers to take advantage of a wider range of our services.
Discuss energy bills with customers and provide appropriate solutions.
Be responsible for managing personal KPI’s to support overall business goals.
Ensure the timely resolution of customer complaints and maintain a positive customer experience.
Ask questions to provide solutions for current and potential customers.
Sell a multitude of products and services for home and business needs.
Provide residential and business support to energy customers.
Maintain financial accounts by processing customer adjustments.
Open and maintain customer accounts by recording account information.
Address product or service concerns by understanding the complaint, identifying the cause, providing a solution, making corrections quickly, and confirming resolution.

Who you are:

You love the excitement of a fast-paced environment and thrive under pressure.
You are a great listener and can make each customer feel special.
You are incredibly detail-oriented, which is just what we like.
You think quickly on your toes and trust your judgement.
You understand the environment we’re building here at ATCO Energy and naturally bring that feel-good vibe with you to the office.

What you have:

High School Diploma or equivalent is required
Customer service experience, customer contact center experience is required
1 year of sales experience, in-bound or outbound required
Excellent command of the English language: Oral and written
Experience with Talkdesk and/or Salesforce is an asset
Strong knowledge of PCs and strong keyboarding skills (min 40 wpm)
Proficient in Microsoft Suite applications
Available to work during hours of operation that span 6 days/week and flexible to move shifts
Comfortable with social media, smartphones, online tools and mobile apps

Why Join ATCO Energy?

If you’re not yet convinced that working at ATCO Energy could be the smartest decision you ever made, we also offer*

Competitive compensation, pension matching, and employee share options.
Volunteering (during work hours) program and charitable donation matching.
Hybrid work schedule, meeting-free Fridays, and Work from Anywhere August!
Well-Being @ATCO Health & Wellness Program!
Wellness and psychologist coverage up to $3,000 per person
Fertility Drugs & Treatment Benefits
Adoption benefits
Flexible public holidays
Your birthday off
So much more!

*Benefits eligibility may vary depending on full-time, part-time, or casual status

For next steps in the recruitment process please complete the assessment after your application using the link attached.

This role is located at the Customer Care Centre in Calgary, Alberta.

Salary for full-time employees is $49,000 but that’s just the beginning! There’s a lot of room for progression.

Apply About employer

More about this job

Responsibilities

The role involves providing direct support to customers via phone, chat, and email while cross-selling energy services and products. Advisors are responsible for managing customer accounts, resolving complaints, and meeting personal KPIs to support business goals.

Requirements

Candidates must have a high school diploma or equivalent and prior experience in a customer contact center. Additionally, at least one year of sales experience and strong computer proficiency are required.

Skills

Customer service
Sales
Communication
Active listening
Problem solving
Detail-oriented
Time management
Data entry
Account management
Conflict resolution
Microsoft suite
Keyboarding
Salesforce
Talkdesk
Social media
Mobile apps

Benefits

Competitive compensation
Pension matching
Employee share options
Volunteering program
Charitable donation matching
Hybrid work schedule
Meeting-free Fridays
Work from anywhere August
Health and wellness program
Wellness and psychologist coverage
Fertility drugs and treatment benefits
Adoption benefits
Flexible public holidays
Birthday off

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Energy
Sales
In-bound
Out-bound
KPIs
Account Management
Talkdesk
Salesforce
Microsoft Suite
Customer Experience
Cross-selling
Billing
Conflict Resolution
Hybrid Work
Wellness Program
Pension
Share Options

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