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Added 14 mins ago
HR
Box Office Representative - Entertainment Operations
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $20 CAD / hour
- Part-time
The Box Office Representative is responsible for delivering exceptional guest service while managing ticket sales and guest inquiries for concerts, entertainment events, and special…
Added 14 mins ago
C
Finance Manager
Company3
Toronto, ON
- Full-time
…all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to…
Added 29 mins ago
M
Sr. Marketing Manager, Core Surgical Innovations
Medtronic
Brampton, ON · CAN-ON Brampton
- Full-time
The Sr. Marketing Manager leads marketing strategy and execution for the Core Surgical Innovations portfolio, translating customer and market needs into plans that support portfolio growth…
Added 29 mins ago
A
Field Representative - Alcoholic Beverages
Acosta
Cambridge, ON
- Full-time
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Added 45 mins ago
MC
Financial Services Representative - Full Time - 5 Month Contract
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Toronto, ON
- $50,000 to $53,000 CAD / year
- Full-time
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Added 45 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
Ongoing coaching and support: From experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Added 45 mins ago
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Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
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- Full-time
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Added 45 mins ago
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Vancouver, BC
- $18.25 CAD / hour
- Part-time
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Added 1 hour ago
UL
Manager, Professional Resources & Legal Support
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Our valued client is seeking a Manager, Professional Resources & Legal Support to join their Calgary office on a 15-month contract.
Added 1 hour ago
C
Financial Services Representative II
CIBC
Vancouver, BC
- Full-time
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Added 1 hour ago
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Tenancy Dispute Coordinator
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- Full-time
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Added 1 hour ago
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Resident Experience Coordinator
Greenwin Corp.
Toronto, ON
- Full-time
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Added 1 hour ago
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Customer Service Representative - Steinbach
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- Part-time
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Inside Sales Specialist
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Dryden, ON
- Full-time
The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive, end-to-end support from initial inquiry through product…
Added 1 hour ago
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- Full-time
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Added 1 hour ago
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…listing opportunities, and execute commercial initiatives that support portfolio performance and…
Added 1 hour ago
Financial Service Representative
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…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 1 hour ago
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Business Development Representative
Veolia | North America
Pickering, ON
- Full-time
The Business Development Representative is responsible for securing new business opportunities and
Added 1 hour ago
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Manager Retail Technology Projects / Gestionnaire des projets de technologies de vente au détail
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Added 1 hour ago
RS
Outside Sales Representative
Refrigerative Supply Limited
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- Full-time
The Outside Sales Representative is responsible for growing sales and market share within an assigned territory by managing existing customer accounts and developing new business…
Added 1 hour ago
IS
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The Inside Sales Representative is responsible for generating quality leads by generating qualified first time appointments (FTAs) as well as following up on Marketing Qualified Leads…

ATCO

Customer Support Representative

Lloydminster, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Lloydminster or Bonnyville, AB

Division: ATCO Electric

What We Offer:

Monday to Friday, 8am-5pm
Starting at $3,221.97 bi-weekly
15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Defined contribution pension plan
Flexible benefits from first day of employment
Comprehensive Employee & Family Wellness Program
A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here?

At ATCO, you’ll join a collaborative team guided by our values of safety, integrity, agility, caring and collaboration. You’ll have the opportunity to build strong customer relationships, solve meaningful problems and help deliver reliable service to the communities we serve.

About the Role

As a Customer Support Representative, you’ll help manage customer and stakeholder relationships across the region. You’ll work closely with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role combines customer service, relationship management, community engagement and business development. You’ll serve as a key connection between customers and ATCO, helping ensure that questions, concerns and service requirements are addressed proactively and effectively.

What You’ll Do:

Build and maintain strong relationships with customers, municipalities, Rural Electrification Associations, Indigenous boards and other community stakeholders.
Meet one-on-one with customers to understand their needs and provide information about available services and products.
Respond to customer concerns involving billing, damage claims, rates, service reliability, outages and retailer-related inquiries.
Coordinate with internal teams to resolve service issues and ensure customer requirements are addressed.
Monitor work in progress and provide timely updates to customers and community partners.
Support communications with local boards and serve as a liaison between external stakeholders and internal business partners.
Maintain knowledge of relevant contractual obligations, policies, procedures, and terms and conditions.
Represent ATCO at community meetings, open houses, conferences and other local events.
Help plan and deliver community investment activities and manage related budgets.
Identify prospective customers and develop relationships that could lead to new business opportunities.
Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions.
Support customer-focused programs, communications and marketing initiatives.
Gather information about market trends, customer needs, competing products and pricing.
Prepare and deliver presentations about ATCO products and services.
Promote a strong customer service culture by sharing customer insights with leaders and employees.
Ensure activities throughout the customer and sales cycle align with ATCO policies and procedures

What You Bring:

A technical diploma, business diploma or a related educational credential.
One to three years of experience in the electricity industry and customer service. An equivalent combination of post-secondary education and relevant experience may be considered.
A valid Class 5 driver’s licence.
Strong customer service, problem-solving and conflict-management skills.
Excellent written and verbal communication, interpersonal, presentation and negotiation skills.
The ability to build trusted relationships and influence positive outcomes.
Knowledge of customer engagement practices and basic utility financial concepts.
Strong business and analytical skills.
Proficiency with Microsoft Office applications.
Familiarity with electric distribution facilities.
The ability and willingness to travel.
Initiative, sound judgment and a collaborative approach to achieving results.
Availability to attend occasional meetings outside regular business hours.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.

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More about this job

Responsibilities

The Customer Support Representative manages relationships with customers and community stakeholders to resolve service concerns and identify business opportunities. They act as a liaison between internal teams and the community to ensure reliable service delivery and effective communication.

Requirements

Candidates must possess a technical or business diploma and one to three years of experience in the electricity or customer service industry. A valid Class 5 driver's license and strong interpersonal and communication skills are required for this role.

Skills

Customer service
Relationship management
Community engagement
Business development
Conflict management
Negotiation
Presentation skills
Analytical skills
Microsoft Office
Communication
Interpersonal skills
Problem-solving
Utility financial concepts
Electric distribution knowledge

Benefits

Paid vacation
Paid personal days
Employee share purchase plan
Charitable donation matching
Flexible benefits
Employee & Family Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Relationship Management
Community Engagement
Business Development
Electricity Industry
Utility
Billing
Service Reliability
Stakeholder Relations
Microsoft Office
Electric Distribution
Sales
Marketing
Conflict Management
Negotiation
Budget Management
Market Trends
Customer Experience

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