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Added 8 mins ago
AD
Shipper / Receiver
Avery Dennison
Kitchener, ON
- $18 to $23 CAD / hour
- Full-time
Communicate and coordinate necessary information to appropriate department/shift employees to ensure effective operations.
Added 8 mins ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
8-10 years of technical combined work experience in managing IT infrastructure and cybersecurity.
Added 8 mins ago
ME
Project Engineer
Morson Edge
Saskatoon, SK
- $70 to $95 CAD / hour
- Contract
…projects across our sites. This contract role is focused on technical integration rather than discipline design or project management. The successful candidate will lead multidisciplinary…
Added 8 mins ago
N
Personal Lines Team Lead
Navacord
Elmira, ON
- $70,000 to $80,000 CAD / year
- Full-time
The role of Team Lead is responsible for guiding and motivating a team to achieve company goals while fostering a positive and collaborative work environment. This role focuses leadership…
Added 8 mins ago
BE
Director, Project Management
Blackstone Energy Services Inc.
Toronto, ON
- Full-time
Provide technical oversight (through the support of the Lead Technical Specialist team) of the design, engineering, installation, start-up, functional testing and commissioning of central…
Added 8 mins ago
GM
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Relevant du Live Ops Studio Lead, vous serez la référence analytique de l'équipe. Vous contribuerez directement aux décisions stratégiques du jeu grâce à des analyses approfondies, tout en…
Added 8 mins ago
G
Mainframe Infra Engineer
Galent
Toronto, ON
- Contract
Set technical direction for, and provide hands-on oversight of, an offshore mainframe operations team executing patch installs, regression testing, and validation across the z/OS estate.
Added 9 mins ago
VC
Demand & Content Marketing Lead | Responsable Marketing de la Demande et Contenu
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
We're looking for a Demand & Content Marketing Lead to build Sadie Concierge's marketing from the ground up. You'll be the hotel division's first marketing hire, reporting to the VP of…
Added 9 mins ago
T
Performance Engineering Lead
TD
Mississauga, ON · Toronto, ON
- Full-time
Strategize & lead testing of TD Bank's production like infrastructure with a focus on automation & scale
Added 39 mins ago
IG
Activation Lead
Insight Global
ON · Ontario, Canada
- Contract
…Northwest sites before, during, and after Expanse go-live. Each lead will connect local teams with the central program, support operational readiness, coordinate issue escalation, and help…
Added 39 mins ago
K
AWS Cloud Engineering Team Lead
Kyndryl
Toronto, ON
- Contract
Technical strength to lead Cloud Operations team activities and member,s and escalation support.
Added 39 mins ago
TS
Director, Program Management
The Salvation Army in Canada
Canada
- Full-time
The ideal candidate combines deep technical understanding with exceptional communication skills and a collaborative mindset. They lead from the front - setting the pace, modeling best…
Added 39 mins ago
SS
Delivery Lead
Soho Square Solutions
Toronto, ON
- Contract
Delivery Lead/Technical Lead, Wealth Management Lending Technology – Contract, Toronto (Hybrid)
Added 39 mins ago
ET
Python Developer
Envision Technology Solutions
Toronto, ON
- Full-time
Partner with engineering, product, operations, and compliance teams to translate business needs into clear, actionable technical requirements and specifications.
Added 39 mins ago
BB
Accounting Manager
Big Box Outlet Store
Abbotsford, BC
- Full-time
…integrity, accuracy, and timeliness of the organization’s financial operations, overseeing all aspects of financial accounting, reporting, and compliance across the…
Added 39 mins ago
TR
Prospect Development and Analytics Officer
The Royal Conservatory of Music
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
Under the direction of the Director, Development Services and Operations, the Prospect Development & Analytics Officer supports the development and optimization of the Royal Conservatory of…
Added 39 mins ago
L
Senior Responsible Supply Chain Manager, Western Hemisphere- Social Responsibility (Spanish speaking)
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 39 mins ago
Director, Surveys and Geomatics
Infrastructure Ontario
Toronto, ON
…survey specialists, and mapping specialists. The role is both technical and operational. Hands-on technical work is expected at times. This role involves important collaboration and…
Added 53 mins ago
L
Assistant Manager, Guest Experience | Contract till June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps…
Added 53 mins ago
FC
Courier Team Lead
FedEx Canada
Comox, BC
- Full-time
…the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong…
Added 53 mins ago
SN
195-26-5 Child Youth Case Manager
Six Nations
Ohsweken, ON
- Full-time
Monitors program operations through an annual evaluation process including established indicators.
Added 1 hour ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
…candidate thinks like an engineer, manages like a delivery lead, and is energized by applying AI tools to real industrial problems, for both Vista internal operations and client-facing…
Added 1 hour ago
AC
Senior Project Manager - Civil
Accenture Construct
Toronto, ON
- Full-time
Lead the POS design program from design development through to Issued for Construction (IFC), managing scope, schedule, resources, risks, and project interfaces.
Added 1 hour ago
N
Application & Systems Operations Delivery Lead
Nutrien
Saskatoon, SK
- Full-time
The Solution Analyst – Applications, Systems and Database Operations is responsible for supporting the stability, performance, delivery, and operational sustainment of core enterprise…
Added 1 hour ago
TT
Procurement and Supply Chain Intern – Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Currently pursuing a diploma, certificate or degree in Supply Chain Management, Logistics, Operations Management, Business Administration or Commerce with a procurement or supply chain…

ATCO

Customer Support Representative

Lloydminster, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Lloydminster or Bonnyville, AB

Division: ATCO Electric

What We Offer:

Monday to Friday, 8am-5pm
Starting at $3,221.97 bi-weekly
15 days paid vacation
5 additional paid personal days
Employee share purchase plan
Charitable donation matching
Defined contribution pension plan
Flexible benefits from first day of employment
Comprehensive Employee & Family Wellness Program
A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here?

At ATCO, you’ll join a collaborative team guided by our values of safety, integrity, agility, caring and collaboration. You’ll have the opportunity to build strong customer relationships, solve meaningful problems and help deliver reliable service to the communities we serve.

About the Role

As a Customer Support Representative, you’ll help manage customer and stakeholder relationships across the region. You’ll work closely with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role combines customer service, relationship management, community engagement and business development. You’ll serve as a key connection between customers and ATCO, helping ensure that questions, concerns and service requirements are addressed proactively and effectively.

What You’ll Do:

Build and maintain strong relationships with customers, municipalities, Rural Electrification Associations, Indigenous boards and other community stakeholders.
Meet one-on-one with customers to understand their needs and provide information about available services and products.
Respond to customer concerns involving billing, damage claims, rates, service reliability, outages and retailer-related inquiries.
Coordinate with internal teams to resolve service issues and ensure customer requirements are addressed.
Monitor work in progress and provide timely updates to customers and community partners.
Support communications with local boards and serve as a liaison between external stakeholders and internal business partners.
Maintain knowledge of relevant contractual obligations, policies, procedures, and terms and conditions.
Represent ATCO at community meetings, open houses, conferences and other local events.
Help plan and deliver community investment activities and manage related budgets.
Identify prospective customers and develop relationships that could lead to new business opportunities.
Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions.
Support customer-focused programs, communications and marketing initiatives.
Gather information about market trends, customer needs, competing products and pricing.
Prepare and deliver presentations about ATCO products and services.
Promote a strong customer service culture by sharing customer insights with leaders and employees.
Ensure activities throughout the customer and sales cycle align with ATCO policies and procedures

What You Bring:

A technical diploma, business diploma or a related educational credential.
One to three years of experience in the electricity industry and customer service. An equivalent combination of post-secondary education and relevant experience may be considered.
A valid Class 5 driver’s licence.
Strong customer service, problem-solving and conflict-management skills.
Excellent written and verbal communication, interpersonal, presentation and negotiation skills.
The ability to build trusted relationships and influence positive outcomes.
Knowledge of customer engagement practices and basic utility financial concepts.
Strong business and analytical skills.
Proficiency with Microsoft Office applications.
Familiarity with electric distribution facilities.
The ability and willingness to travel.
Initiative, sound judgment and a collaborative approach to achieving results.
Availability to attend occasional meetings outside regular business hours.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.

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More about this job

Responsibilities

The Customer Support Representative manages relationships with customers and community stakeholders to resolve service concerns and identify business opportunities. They act as a liaison between internal teams and the community to ensure reliable service delivery and effective communication.

Requirements

Candidates must possess a technical or business diploma and one to three years of experience in the electricity or customer service industry. A valid Class 5 driver's license and strong interpersonal and communication skills are required for this role.

Skills

Customer service
Relationship management
Community engagement
Business development
Conflict management
Negotiation
Presentation skills
Analytical skills
Microsoft Office
Communication
Interpersonal skills
Problem-solving
Utility financial concepts
Electric distribution knowledge

Benefits

Paid vacation
Paid personal days
Employee share purchase plan
Charitable donation matching
Flexible benefits
Employee & Family Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Relationship Management
Community Engagement
Business Development
Electricity Industry
Utility
Billing
Service Reliability
Stakeholder Relations
Microsoft Office
Electric Distribution
Sales
Marketing
Conflict Management
Negotiation
Budget Management
Market Trends
Customer Experience

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