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ATCO

Supervisor, Customer Service & Administration

Yellowknife, NT, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 24, 2026
Experience: Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
Posting language: English
Posted: Nov 9, 2026

Original job description

Supervisor, Customer Service and Administration

Location: Yellowknife, Northwest Territories

What We Offer:

Life in the North offers unique experiences, and we're committed to supporting the people who choose to build their careers here. At Naka Power Utilities (NWT), we offer a competitive rewards package designed to support your wellbeing, financial security, and professional growth, including:

Northern allowances
Additional paid time off
Travel assistance
Flexible health and wellness benefits
Pension program
Annual incentive (bonus) eligibility
Employee Share Purchase Plan
Employee and Family Assistance Program (EFAP)
Learning and development opportunities
Access to ATCO employee programs and resources

Employees of Naka Power Utilities (NWT) are employed by its shareholders ATCO Ltd. and Denendeh Investment Incorporated (DII), providing access to the programs, support, and development opportunities of a global organization while making a meaningful impact in Northern communities. This unique structure allows employees to contribute locally while benefiting from the stability, resources, and career opportunities available across ATCO Ltd.

About the Role

As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT).

You'll guide and support a customer-focused team, oversee key business processes, and help ensure customers receive responsive service and accurate billing.

What You'll Do

Lead and support customer service and administrative operations.
Ensure customers receive responsive, professional service.
Oversee billing activities, customer accounts, and revenue collection processes.
Support business planning and regulatory filing requirements.
Monitor billing system transactions and administrative controls.
Develop and improve policies, procedures, and business processes.
Recruit, coach, and develop team members.
Manage employee performance, workforce planning, and training initiatives.
Build strong relationships with customers, Indigenous organizations, local governments, and community partners.
Support community relations activities and represent Naka in local initiatives.
Foster a collaborative, customer-focused team culture.

What You Bring

University degree, technical or college diploma in Business Administration
Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
An equivalent combination of education and experience may also be considered
Excellent organizational, administration, interpersonal, oral and written communication skills
Excellent analytical, problem solving, and decision-making ability
Knowledge and experience with accounting practices, principles and budgetary processes
Strong leadership skills to effectively manage a team environment
Commitment to delivering superior customer service

Closes: November 23, 2026

About Naka Power Utilities (NWT):

Naka Power Utilities (NWT) (Naka) is a partnership between ATCO Ltd. and Denendeh Investments Inc. (DII) representing 27 Dene First Nations across the Northwest Territories. Naka has been providing safe, reliable electricity to communities across the Northwest Territories for over 70 years. Rooted in the land and powered by the people, we are a regulated utility serving Yellowknife, N’Dilo, and several remote communities from our Hay River and Yellowknife offices. Through Indigenous partnership, community connection, and transparent operations, Naka plays a vital role in keeping the North connected while supporting a responsible and sustainable energy future.

Naka Power Utilities and ATCO Ltd are equal opportunity employers.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our operations are located.

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More about this job

Responsibilities

The Supervisor leads daily customer service, billing, and administrative operations while fostering a customer-focused team culture. They are responsible for overseeing business processes, managing staff performance, and building relationships with community partners and stakeholders.

Requirements

Candidates must possess a university degree or technical diploma in Business Administration and at least 7 years of progressive experience in administration and customer service. Strong leadership, analytical, and communication skills are required, along with knowledge of accounting practices and budgetary processes.

Skills

Customer service
Administrative operations
Billing
Revenue collection
Business planning
Regulatory filing
Policy development
Team leadership
Performance management
Workforce planning
Coaching
Relationship building
Accounting practices
Budgetary processes
Problem solving
Decision-making

Benefits

Northern allowances
Additional paid time off
Travel assistance
Flexible health and wellness benefits
Pension program
Annual incentive eligibility
Employee Share Purchase Plan
Employee and Family Assistance Program
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administration
Billing
Revenue Collection
Regulatory Compliance
Business Planning
Performance Management
Workforce Planning
Accounting
Budgeting
Leadership
Indigenous Relations
Community Relations
Utility
Energy
Operations Management
Policy Development
Coaching
Stakeholder Engagement
Problem Solving

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