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Added 14 mins ago
A
Supervisor, Customer Service & Administration
ATCO
Yellowknife, NT
- Full-time
As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT).
Added 29 mins ago
FC
Project Manager - Bridge
Flatiron Construction Corp
St. Catharines, ON
- Other
Are you ready to take the lead on technically complex projects that build stronger, more resilient communities? As a Project Manager - Bridge, you will be at the forefront of driving…
Added 1 hour ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
Windsor, ON
- Full-time
…for clients, operators, and communities. Join a collaborative team where you can lead complex technical work, develop the next generation of professionals, and help shape the future of…
Added 1 hour ago
I
Controller
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- $130,000 to $160,000 CAD / year
- Full-time
isgSearch is hiring a Corporate Controller on behalf of our client. This is a senior leadership role: you'll lead a finance team of seven and work directly with ownership on decisions that…
Added 1 hour ago
I
Group Finance Director
isgSearch
Windsor, ON
- $160,000 to $180,000 CAD / year
- Full-time
· Lead, coach, develop, and motivate the Finance team while building a positive, collaborative, and accountable culture.
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
MS
Senior Finance Manager, Accounting and External Reporting (can be Full Time OR 2 Year contract)
MDA Space
Brampton, ON
- Full-time
Lead legal entity accounting, including working closely with Tax team and Business Area Finance.
Added 1 hour ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Quebec, QC
- Full-time
…a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and…
Added 1 hour ago
TA
Aircraft Engine Technician-FR
Top Aces
Quebec, QC
- Full-time
Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every…
Added 1 hour ago
TA
Industry Liaison and Industrial & Technological Benefits (ITB) Manager-FR
Top Aces
Dorval, QC
- Full-time
Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every…
Added 1 hour ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
…a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and…
Added 1 hour ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Toronto, ON
- Full-time
…a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and…
Added 1 hour ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
…a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and…
Added 1 hour ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Montreal, QC
- Full-time
…a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and…
Added 2 hours ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
P3 Veterinary Partners in Kamloops is seeking an enthusiastic full-time Hospital Administrator to join our amazing team. The Hospital Administrator will provide onsite leadership and…
Added 2 hours ago
M
Manager, Assurance and Accounting - Indigenous Services
MNP
Prince George, BC
- Full-time
Lead client facing engagement teams to complete audits, compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 2 hours ago
M
Manager, Indigenous Services
MNP
Winnipeg, MB
- Full-time
Lead client facing engagement teams to complete audits, compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 2 hours ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…of a events, including set-up, food service, bar service and controls while focusing on detail and quality presentation and customer service. Event Centre Supervisors are also responsible…
Added 3 hours ago
RG
Senior Finance Business Partner
RWS Group
Montreal, QC
- Full-time
…for providing financial support to the divisional management team and for driving the financial performance of the business, ensuring finance involvement in the development of the…
Added 5 hours ago
UO
Performance & Data Analyst
University of Alberta
Edmonton, AB
- Full-time
…provides coverage for members of the Performance and Analysis team when…
Added 6 hours ago
ST
Director of Finance and Administration - $100K-$150K/yr in Curve Lake, ON!
Scout Talent
MB · Manitoba, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…Finance, HR, IT, and Policy and Planning while building out your team. You will also lead the selection and implementation of a new Enterprise Resource Planning (ERP)…
Added 6 hours ago
MC
Project Manager - Infrastructure
MatchBox Consulting Group
Burnaby, BC
- Contract
This is an opportunity to lead complex infrastructure projects through the full project lifecycle while working across engineering, construction, procurement, regulatory, environmental,…
Added 7 hours ago
LC
District Manager - Western Ontario, Canada
Loblaw Companies Limited
Brampton, ON
- Full-time
…to announce that the Market Franchise group is adding to its team. We are current looking for a District Manager based out of Ontario to join our Western Ontario, Canada…
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

ATCO

Supervisor, Customer Service & Administration

Yellowknife, NT, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 24, 2026
Experience: Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
Posting language: English
Posted: Nov 9, 2026

Original job description

Supervisor, Customer Service and Administration

Location: Yellowknife, Northwest Territories

What We Offer:

Life in the North offers unique experiences, and we're committed to supporting the people who choose to build their careers here. At Naka Power Utilities (NWT), we offer a competitive rewards package designed to support your wellbeing, financial security, and professional growth, including:

Northern allowances
Additional paid time off
Travel assistance
Flexible health and wellness benefits
Pension program
Annual incentive (bonus) eligibility
Employee Share Purchase Plan
Employee and Family Assistance Program (EFAP)
Learning and development opportunities
Access to ATCO employee programs and resources

Employees of Naka Power Utilities (NWT) are employed by its shareholders ATCO Ltd. and Denendeh Investment Incorporated (DII), providing access to the programs, support, and development opportunities of a global organization while making a meaningful impact in Northern communities. This unique structure allows employees to contribute locally while benefiting from the stability, resources, and career opportunities available across ATCO Ltd.

About the Role

As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT).

You'll guide and support a customer-focused team, oversee key business processes, and help ensure customers receive responsive service and accurate billing.

What You'll Do

Lead and support customer service and administrative operations.
Ensure customers receive responsive, professional service.
Oversee billing activities, customer accounts, and revenue collection processes.
Support business planning and regulatory filing requirements.
Monitor billing system transactions and administrative controls.
Develop and improve policies, procedures, and business processes.
Recruit, coach, and develop team members.
Manage employee performance, workforce planning, and training initiatives.
Build strong relationships with customers, Indigenous organizations, local governments, and community partners.
Support community relations activities and represent Naka in local initiatives.
Foster a collaborative, customer-focused team culture.

What You Bring

University degree, technical or college diploma in Business Administration
Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
An equivalent combination of education and experience may also be considered
Excellent organizational, administration, interpersonal, oral and written communication skills
Excellent analytical, problem solving, and decision-making ability
Knowledge and experience with accounting practices, principles and budgetary processes
Strong leadership skills to effectively manage a team environment
Commitment to delivering superior customer service

Closes: November 23, 2026

About Naka Power Utilities (NWT):

Naka Power Utilities (NWT) (Naka) is a partnership between ATCO Ltd. and Denendeh Investments Inc. (DII) representing 27 Dene First Nations across the Northwest Territories. Naka has been providing safe, reliable electricity to communities across the Northwest Territories for over 70 years. Rooted in the land and powered by the people, we are a regulated utility serving Yellowknife, N’Dilo, and several remote communities from our Hay River and Yellowknife offices. Through Indigenous partnership, community connection, and transparent operations, Naka plays a vital role in keeping the North connected while supporting a responsible and sustainable energy future.

Naka Power Utilities and ATCO Ltd are equal opportunity employers.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our operations are located.

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More about this job

Responsibilities

The Supervisor leads daily customer service, billing, and administrative operations while fostering a customer-focused team culture. They are responsible for overseeing business processes, managing staff performance, and building relationships with community partners and stakeholders.

Requirements

Candidates must possess a university degree or technical diploma in Business Administration and at least 7 years of progressive experience in administration and customer service. Strong leadership, analytical, and communication skills are required, along with knowledge of accounting practices and budgetary processes.

Skills

Customer service
Administrative operations
Billing
Revenue collection
Business planning
Regulatory filing
Policy development
Team leadership
Performance management
Workforce planning
Coaching
Relationship building
Accounting practices
Budgetary processes
Problem solving
Decision-making

Benefits

Northern allowances
Additional paid time off
Travel assistance
Flexible health and wellness benefits
Pension program
Annual incentive eligibility
Employee Share Purchase Plan
Employee and Family Assistance Program
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administration
Billing
Revenue Collection
Regulatory Compliance
Business Planning
Performance Management
Workforce Planning
Accounting
Budgeting
Leadership
Indigenous Relations
Community Relations
Utility
Energy
Operations Management
Policy Development
Coaching
Stakeholder Engagement
Problem Solving

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