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Added 2 mins ago
R
Senior Manager, Initiatives & Implementation Business Financial Services
RBC
Halifax, NS
- Full-time
You lead with a growth mindset, focusing on what’s possible to acquire and develop a diverse and inclusive team, to deliver an exceptional client experience
Added 2 mins ago
JI
Appliance Sales Specialist
J.D. Irving, Limited
St. John's, NL
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 15 mins ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Lead with empathy and integrity: Act with kindness, respect and care for colleagues, stakeholders and communities. Be authentic and transparent, making grounded decisions that balance…
Added 16 mins ago
TC
Assessment Manager (EU / NA)
Trindent Consulting
Canada
- Full-time
…benefits. Assessments range from c.3-6 weeks duration managing a team of 2-5 consultants to ensure that deliverables are completed on time, within labour and travel budgets, and to…
Added 16 mins ago
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Social Service Worker
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- Full-time
Identify and respond to concerns of potential financial or emotional abuse, collaborating with the interdisciplinary team to address issues.
Added 16 mins ago
HH
Moncton PACS Administrator (N-B) PCN 1000053
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Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
Horizon Health Network in beautiful New Brunswick is looking for a PACS Administrator to join our team!
Added 16 mins ago
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Saint John Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1258822
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…Heart Function Clinic. Working as part of an interdisciplinary team, the NP provides comprehensive assessment, diagnosis, treatment, chronic disease management, and patient education for…
Added 16 mins ago
LA
Six Sigma Black Belt
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- Full-time
Our values - Customer First, Always; Entrepreneurial Spirit; Quality Without Compromise; One Team, Many Voices; Celebrate the Everyday; and Driven by Curiosity, Guided by Passion - shape…
Added 16 mins ago
PH
Business Analyst and Project Support
Provincial Health Services Authority
Vancouver, BC
- Full-time
…risk throughout the project lifecycle. Supports the Manager/Team Lead/Sr. Business Analyst by providing regular updates on the progress as well as any areas of risk associated with the…
Added 16 mins ago
TC
Maintenance Manager
TIGER Coatings North America
Guelph, ON
- Full-time
Ready to lead, improve, and keep things running?
Added 16 mins ago
A
Supervisor, Customer Service & Administration
ATCO
Yellowknife, NT
- Full-time
As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT).
Added 16 mins ago
Clinical Manager, Pediatric Critical Care
Nova Scotia Health and IWK Health
Halifax, NS
…and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers, and learners at sites across Nova Scotia. People build careers…
Added 31 mins ago
MC
RPO Account Leader
MCI Careers
Canada
- Full-time
…solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business…
Added 31 mins ago
FC
Technical Manager
Flatiron Construction Corp
St. Catharines, ON
- Other
As Technical Manager, you’ll lead the technical delivery of a major bridge construction project, owning design, construction methodology, interfaces, temporary works, and engineering…
Added 31 mins ago
FC
Project Manager - Bridge
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St. Catharines, ON
- Other
Are you ready to take the lead on technically complex projects that build stronger, more resilient communities? As a Project Manager - Bridge, you will be at the forefront of driving…
Added 31 mins ago
E
Content Executive
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- Full-time
Reporting to the Head of Content – Sport & Gaming ASE, you'll be part of the Content ASE team, managing sports content across our website modules for Sports Interaction, SI Ontario and SI…
Added 46 mins ago
HG
Subcontracts Manager
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Montreal, QC · Saint-Laurent, QC
- Full-time
Hypertec is seeking a Subcontracts Manager to join our Supply Chain team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 46 mins ago
RM
Construction Leader - Borden
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- Full-time
…experienced construction miners. The role of a Construction Lead Miner includes a wide variety of work such as forming, concrete work, vent doors, man doors, vent walls, sump installations,…
Added 46 mins ago
COOK
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Proven ability to provide direction and lead others within a busy environment.
Added 46 mins ago
Social Service Worker
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Port Hope, ON
Identify and respond to concerns of potential financial or emotional abuse, collaborating with the interdisciplinary team to address issues.
Added 1 hour ago
UO
Director, Child Care Services
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- Full-time
…Child Care as a leader in the field, leading the Child Care team in developing and implementing pedagogy and research that is situated and innovative , nationally recognized and working in…
Added 1 hour ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
…career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the Husky…
Added 1 hour ago
NF
Principal Consultant
NES Fircroft
Calgary, AB
- Full-time
Principal-Level Mindset: The ability to work independently, take ownership of your market, lead by example and contribute positively to the development of the wider team.
Added 1 hour ago
MD
Financial Management Analyst - Management Analyst 4
Minnesota Direct Care and Treatment
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- Full-time
Join our dynamic team at the Minnesota Department of Health (MDH), where your passion for public health can make a tangible impact on the well-being of all Minnesotans. The Financial…
Added 1 hour ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
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- Full-time
…for clients, operators, and communities. Join a collaborative team where you can lead complex technical work, develop the next generation of professionals, and help shape the future of…

ATCO

Supervisor, Customer Service & Administration

Yellowknife, NT, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 24, 2026
Experience: Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
Posting language: English
Posted: Nov 9, 2026

Original job description

Supervisor, Customer Service and Administration

Location: Yellowknife, Northwest Territories

What We Offer:

Life in the North offers unique experiences, and we're committed to supporting the people who choose to build their careers here. At Naka Power Utilities (NWT), we offer a competitive rewards package designed to support your wellbeing, financial security, and professional growth, including:

Northern allowances
Additional paid time off
Travel assistance
Flexible health and wellness benefits
Pension program
Annual incentive (bonus) eligibility
Employee Share Purchase Plan
Employee and Family Assistance Program (EFAP)
Learning and development opportunities
Access to ATCO employee programs and resources

Employees of Naka Power Utilities (NWT) are employed by its shareholders ATCO Ltd. and Denendeh Investment Incorporated (DII), providing access to the programs, support, and development opportunities of a global organization while making a meaningful impact in Northern communities. This unique structure allows employees to contribute locally while benefiting from the stability, resources, and career opportunities available across ATCO Ltd.

About the Role

As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT).

You'll guide and support a customer-focused team, oversee key business processes, and help ensure customers receive responsive service and accurate billing.

What You'll Do

Lead and support customer service and administrative operations.
Ensure customers receive responsive, professional service.
Oversee billing activities, customer accounts, and revenue collection processes.
Support business planning and regulatory filing requirements.
Monitor billing system transactions and administrative controls.
Develop and improve policies, procedures, and business processes.
Recruit, coach, and develop team members.
Manage employee performance, workforce planning, and training initiatives.
Build strong relationships with customers, Indigenous organizations, local governments, and community partners.
Support community relations activities and represent Naka in local initiatives.
Foster a collaborative, customer-focused team culture.

What You Bring

University degree, technical or college diploma in Business Administration
Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
An equivalent combination of education and experience may also be considered
Excellent organizational, administration, interpersonal, oral and written communication skills
Excellent analytical, problem solving, and decision-making ability
Knowledge and experience with accounting practices, principles and budgetary processes
Strong leadership skills to effectively manage a team environment
Commitment to delivering superior customer service

Closes: November 23, 2026

About Naka Power Utilities (NWT):

Naka Power Utilities (NWT) (Naka) is a partnership between ATCO Ltd. and Denendeh Investments Inc. (DII) representing 27 Dene First Nations across the Northwest Territories. Naka has been providing safe, reliable electricity to communities across the Northwest Territories for over 70 years. Rooted in the land and powered by the people, we are a regulated utility serving Yellowknife, N’Dilo, and several remote communities from our Hay River and Yellowknife offices. Through Indigenous partnership, community connection, and transparent operations, Naka plays a vital role in keeping the North connected while supporting a responsible and sustainable energy future.

Naka Power Utilities and ATCO Ltd are equal opportunity employers.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our operations are located.

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More about this job

Responsibilities

The Supervisor leads daily customer service, billing, and administrative operations while fostering a customer-focused team culture. They are responsible for overseeing business processes, managing staff performance, and building relationships with community partners and stakeholders.

Requirements

Candidates must possess a university degree or technical diploma in Business Administration and at least 7 years of progressive experience in administration and customer service. Strong leadership, analytical, and communication skills are required, along with knowledge of accounting practices and budgetary processes.

Skills

Customer service
Administrative operations
Billing
Revenue collection
Business planning
Regulatory filing
Policy development
Team leadership
Performance management
Workforce planning
Coaching
Relationship building
Accounting practices
Budgetary processes
Problem solving
Decision-making

Benefits

Northern allowances
Additional paid time off
Travel assistance
Flexible health and wellness benefits
Pension program
Annual incentive eligibility
Employee Share Purchase Plan
Employee and Family Assistance Program
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administration
Billing
Revenue Collection
Regulatory Compliance
Business Planning
Performance Management
Workforce Planning
Accounting
Budgeting
Leadership
Indigenous Relations
Community Relations
Utility
Energy
Operations Management
Policy Development
Coaching
Stakeholder Engagement
Problem Solving

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